We have to go to ER , after my husband had an accident at work , since we got there he was able to…read moreregister right away the ladies at the front desk were so friendly and they want to make sure he was comfortable, he was seeing by Doctor Stephen Wesely , I have to said that I has been in a few ER and this doctor has been the sweetest , worried about the situation and explaining what it was going to be treatment and the follow up, while we went to another area because he need antibiotics he was checking on us , and the nurse in charge was the sweetest and telling us all the things we need to do in the following days , I'm so thankful for all the attention and the kindness of all the staff

My daughter in love went into triage-labor and delivery 11/12/25 about 12 pmish. They sent her home…read morebecause she wasn't dialated to 6 (apparently 4 isn't acceptable). She was in HORRIBLE pain, and went back that evening. Arrived at 7:59pm, couldn't walk because pain was unbearable. The security guard helped wheel her in. The nurses delivered the baby at 8:22. They were also confused why she was sent home, and were ABSOLUTELY amazing!!! This is unacceptable for a pregnant woman to have to experience. Doctors Hospital needs to take better care of their pregnant women, and should be ashamed of themselves!

I was recently admitted to Sutter Memorial after an ER visit for a broken leg. Surgery was required…read moreto properly set the bone. I want to begin by saying that the medical teams who treated my injury were exceptional--ER staff, the surgeon, anesthesiologist, surgical team, and floor nurses all provided excellent care and bedside manner. Unfortunately, the case management and administrative follow‑up were the opposite: disorganized, dismissive, and lacking compassion. After the case manager's third visit, I requested reassignment because of repeated issues. During her first visit--less than a day after surgery and my first PT session--she abruptly announced she was ordering equipment. I had already discussed choosing a wheelchair with PT (insurance covers only one item), but when I tried to explain this, she cut me off and repeated, "Insurance will only cover one." When I attempted to tell her about the steps at my home and the need for a ramp, she again interrupted and said, "Insurance won't cover that, you're on your own," offering no resources or guidance. Later, while I was on the phone trying to locate a ramp myself, she stood in my room sighing and rolling her eyes. She then told me I had been discharged--even though my nurse had just started an IV for low vitamin levels, I still had two doses left, the equipment she ordered hadn't arrived, and I still had no safe way to enter my home. When she asked if I had walked yet, I reminded her I was non‑weight‑bearing for at least two months. She then asked if I had Medicare, which I do not--another sign she hadn't reviewed my chart. I told her directly that her approach felt rude, rushed, and unsafe, and asked for a different case manager. Hours later, I learned the pharmacy couldn't fill my medication because it required prior authorization. When I called the operator asking for a patient advocate, I was transferred to a non‑working extension. After calling back and explaining the urgency, I was sent to the second case manager. She cut me off immediately, said she had "just received the information," and submitted the authorization but refused to follow up to ensure it went through. When I mentioned that home health also lacked prior authorization, she admitted it hadn't been done yet. She did not address my concerns about the first case manager and abruptly ended the call. In the days since, I have repeatedly tried to reach a patient advocate. Neither the hospital operator nor the main Sutter line could provide a working number. When the operator attempted to transfer me to her manager, the call went to voicemail and disconnected mid‑message. The medical teams make Sutter look excellent, but case management and administrative systems make patients feel abandoned. These failures matter--especially when patients are in pain, scared, and relying on the hospital to ensure safe discharge planning. When healthcare systems make it this difficult to advocate for ourselves, it discourages people from seeking care at all. Sutter needs to do better. Kaiser, in my experience, is far ahead in efficiency and patient support. As one example, I was told it would take five months to see an endocrinologist for a serious genetic condition--whereas with Kaiser, specialist appointments took only a few days.

I am 4 days post op and passed out at home my doctor told me to go to sutter emergency room so they…read morecould see results. I have been dizzy and lightheaded and have had a horrible headache 2 days now. I have been sitting in there waiting room for 6 hours now waiting to see the doctor and was told there is still 10 people ahead of me. Nurse said they would get me Tylenol to keep up with my pain management for post care and it's been 3 hrs since may alarm went off for it. I'm supposed to pay a $150 co pay for what???? Being neglected and just left to sit and be in pain. Seeing tons of people go before me that where after me. I have open wounds on my abdomen and I'm left feeling pain and weak. Absolutely ridiculous. Update: I am now at 10 hours no water and haven't seen a dr and pain meds Tylenol & Ibuprofen have not been kept up.

The receptionist and the person (Ambra) who did my MRI is courteous and sweet…read more The place is nice, clean and we'll kept. Even the restroom is clean. I give this place 5 star. Thank you.

5/19/2025 This place…read moreis a zoo. I have been calling for my family member for X-ray but I was told no paper received and once it will be received we will be calling. Unfortunately since the 5/5 no call not information. Did a walk in on the 5/19 customers service is pathetic poor. Front desk are not nice have bit off. Unfortunately even the front desk cant even call or pounces the name properly. This is fun what kind of service are they running. Please bless all the patient who have low quality will suffer here. This place is pathetic.

I have been going to this clinic for years; and they have always been nice. They have little snacks…read moreand water. They also give little free supplies.

The Quality of care is Excellant. The nurses and Dr are friendly, making me feel comfortable. I…read morelook forward to my yearly comprehensive medical review. Thank you ladies.

i had a bad experience at planned parenthood, i wasn't able to walk in even though i called before…read moreshowing up. the office person assured me it was okay to walk in but i was turned away when i showed up. as for the care i can't say anything because i was offered appointments next month. the ladies in the front were nice but they need to communicate with the patient and with each other because the response when i called and when i showed up were not the same which was a big waste of time.

Dr. Sonja (I think that's her name/spelling) and all of the staff here are awesome. Professional…read moreand friendly. Very kind and make sure you're comfortable during your visit. Thank you planned parenthood and all your amazing employees!

The care and expertise of every person there. As with all ER situations it takes time but most of…read moreall is the knowledge that is part of this facility. They make you feel calm about what's going on with you.

The ER here in Modesto is just, well...HORRID as in making my wife wait for 5 hours now and…read morecounting for a pain/cramping in her stomach like she's having a baby pain ! Well to be honest they were quick to take her in to be actually seen by the doctor and they did all their tests but they sent back out in the main waiting area while she's still in major pain and needs to run to the restroom every half hour and they couldn't give her a bed like she flipping needs when we got here now over 5 hours ago?! So ya I'm ranting but for her and this kind of disappearing act and not treating her promptly which by the way the main ER waiting room only had 4 people in there and the back had hardly anybody and this was on Sunday morning at 8am to start with and this situation reminds me of how in Bay Area back in the 70's and 80's of how bad it was then but the ER rooms were flooded with all kinds of people waiting unlike here that even 5+ hours later there's only no more than 9 people waiting that are behind us waiting so tell me what in Sam Hill is going on in Modesto and I've been a Kaiser member for over 40 years as my wife and this is just Ludachris !!!!!!! Update this visit is going on 6+ hours now !

If your insurance covers 100% of the visits and you want to be charged with a surprise bill for the…read morebasic visit then please do not see this doctor--Dr. Vyas. He can say the most insulting comments to a vulnerable patient. You have the right to ask to see another doctor and I do strongly recommend it. I am in the process of filing for the courts to stop Dr. Vyas and his office for even sending my this bill. I have won a previous case with the same exact situation where a judge threatened the clinic and the doctor for sending me a bill even after my insurance covered the visit. These doctors and clinics need to be held accountable and liable for the pain, stress, and damages caused on the patients. À law firm also sent a letter of reinforcement to the clinic that I sued for wrongful and intentional billing. I gave these clinics a chance to clean it up and they have no interest in doing what's right and fixing it. Do not go to Valley Heart Institute, I do not recommend it. The office managers is awful and was an additional problem. Save your time and headache by learning through my experiences.

I wish I can say one thing positive about this place ! Over crowded, over booked, long waiting…read moretimes (obviously) Dr always in a rush .... Unhappy or less than happy receptionists. Lack of communication between appointments ... just an unpleasant and uncomfortable place to seek heart health care

I see a lot of the reviews, and I can sympathize with you for not getting the best care. Before I…read morecame to Golden Valley, I was already a high-risk pregnancy based on my last two pregnancies (one lost baby at 5 months pregnant and one living child who is 6 now). My previous doctor at the beginning of this last pregnancy did not take the time to give me my ultrasounds on time, refer me to a specialist, or even make sure that my labs were all done. By the time I got to Golden Valley, the nurse practitioners were super on top of it with all of my labs and appointments, unfortunately my gestational diabetes had turned into type two diabetes because it was unmanaged and no labs were done. I had no idea. I was referred to a high-risk ultrasound specialist right away, had appointments every two weeks, had labs being done constantly, and referred to a diabetes specialist in the office once a week. So 3 appointments a week, my diabetes specialist, changed it to phone appointments so I didn't have to travel from Turlock to Modesto three times a week and some weeks even four times when I had my high-risk ultrasound appointments in Modesto as well, at Modesto Perinatal. They got me the proper care to manage my type two diabetes during my pregnancy with high intensity insulin treatment and diet control. I didn't have a consistent doctor, I was being juggled around by multiple doctors, but I totally understand because other women are having babies across the street and emergencies happen. They're doctors... Plus, I got really familiar with the medical assistants especially with all the NST appointments I had. Already having a high energy 6yr old, when I was hooked up to the NST machines and my daughter needed to be entertained or even just go to the bathroom, the girls helped me out. Even a doctor walking by when my daughter was having a tantrum being tired and tired of being at these appointments towards the end, helped me out and calmed her down. My only complaint would be my labor and delivery experience. I was scheduled for an induction at 38 due to being high risk as well as the gestational/Type 2 diabetes. They began the induction process, which was totally fine. They said it was gonna take awhile because it's a process (I've been induced before). However, I had already been in labor for 48+ hours and Dr. McLaughlin had ordered the nurses to keep going, even though I wasn't dilating anymore (only to 5) my cervix wasn't opening up. I had five cervix checks, so so painful. No progress. I had kept asking how much longer, because I was in so much pain. The nurse that I had before going into my C-section, was an angel. She told me I'm going to put in for your epidural now because someone else is going to request for one and then it will take forever. There had been a shift change in doctors, THANK GOD for Dr. Stanford because after 60+ hours of hard labor, he came in and said you're still here? (he was the doctor I met on the first day), How do you feel about a C-section? I don't think that there's anything else we can do for you you've been here too long, I don't want you to keep going. Within 30 minutes, I was already prepped and ready to go, Dr. Stanford and the staff that performed my C-section that evening at 7:33 PM made me feel so safe and well taken care of. This was my first C-section, I was shaking so bad from the drugs, and having a lot of anxiety. The anesthesiologist that was taking care of me during my C-section, was rubbing my head and told me don't worry we're gonna get Daddy in here in a few minutes Mama. He told me, if at any point, you feel uncomfortable or feel any sensation, I will give you something right away, you just let me know. Everyone in the room was laughing and having conversation, it was overall a great ending experience. Dr. Lee was the doctor that came to check on me after my C-section, I had already been familiar with him because I have had an NST appointment with him right before my induction, super calm and super cool doctor. Instead of the three days they want to keep you there after a c-section, I asked to leave on the second day. At this point, I already had been in the hospital at five days. He said okay, if you feel up to it, everything looks good and baby looks good, I'll put it in. But if you change your mind, that's okay too. Overall, I've gotten attentive medical care. Of course there's delays because there's so many appointments, but Golden Valley really tries to fit you in, which is probably overwhelming to them because of the lack of staff. They do have good intentions though. I will say that , sometimes the wait time is a little ridiculous especially when you have somewhere to be after or pick up your kids at a certain time.

If I could choose anywhere else to get prenatal care, I would. Nurses have such an ugly attitude,…read morenot welcoming. Leave an ugly look on their face as if it's a burden they have to help you. As a mother to be I would like to at least feel a welcoming vibe.....not here. At this point I'm just ready to give birth so I don't ever have to go back here again. Side note so thankful my daughter will be under my husband's insurance so she will never have to be neglected by this health center. Disgusting. Find anywhere else future mothers to be!

No not since they changed to United health and has a call center that does not know how to take a…read moremessage or make an appointment the drs are good but the staff make this place not worth going to.

Dr Abbas's Is a very condoling doctor. Doesn't listen to the…read morepatient. And walks out on the patient and leave them sitting there. No inclination that we are done with the appointment. I would like to change my doctor. I've had enough of this. Very rude to a patient and doesn't even take on the responsibility.of blood pressure like supposed to blames it on Cardiolagy

Very clean facility! Their dental equipment was really nice and better than my other dentist.read more

Dr Rivera was extremely professional during my initial appointment. However I was not given one of…read moremy two prescriptions and was not given any paperwork for my vaginal ultrasound. It has been impossible to get a hold of the clinic and I have been calling the main line for the last week to try and get a hold of someone to verify the information I need. The one voicemail I did get back left a phone number that had been disconnected and did not have an extension number that apparently I was supposed to receive. The corporate number that I have called refuses to give me a direct number to contact my doctor. This is incredibly unprofessional, And this is coming from someone who has worked in the medical field as well as receptionist background. At this point they are withholding medical records and information and I may be seeking legal guidance to escalate the situation.