The receptionist and the person (Ambra) who did my MRI is courteous and sweet. The place is nice, clean and we'll kept. Even the restroom is clean. I give this place 5 star. Thank you. read more

I was left on hold for over 20 minutes. Called in on another phone & got right through so they forgot me on hold! Asked how to get my results and they said I had to have a portal pass, I said how do I get that she said you have to get it when you come in. I'm new, no one told me that so you can't give to me over the phone? No, you have to come in. I'm over a 35 minute drive away so I should drive over 70 minutes with a bad spine to get this information that is my information. This is just wrong! Also, when I came to get the MRI they had me come in 30 minutes early & I sat there for 45 minutes before taken in. I was set out in the hallway and she told me to take my sweatshirt off. I'm sitting in the hallway for over 10 minutes with only my tank top on and freezing. So I went back to the locker and put it back on to find out from tech, I didn't need it removed, what the heck?! Bit unorganized & won't be coming back there. read more

The Radiologists need a Quality Control person to review their reports before they are finalized. I had a MRI with contrast there in October after having a MRI without contrast in August at another company. The Radiologist who interpreted the images did such a poor report that even the ordering provider laughed at it. I provided their office with images AND the report from the first MRI. Four months later, I have an addendum in hand that says the same thing as the first report. The thing is, she's saying everything is normal but the first MRI shows everything is NOT normal. I plan on filing a complaint with the medical board as I feel this provider does not even care about providing accurate information for patients and their ordering providers. I also can't justify paying for a service when it hasn't been fully provided. read more

I've been here a couple times for MRI. Very friendly staff . Business is clean & there is plenty of seating in waiting room.

Told to come to Coolidge office. Voice mail gave me address. Went there, signed in. Waited 20 minutes only to be told that I came to the wrong address and hurry along to the correct office. I told the receptionist that I was only going where I was told to go and that I needed to get an address. After sighing she gave me a piece of paper with the address. I hate being treated by rude receptionists. I am getting a MRI obviously I am not having a good day. Why be a jerk. If you hate your job go elsewhere! Don't be mean to sick people. read more

I had to have a Pet Scan. When I arrived into the building it was very quiet, clean, very updated. The front desk person who helped me was so friendly very helpful efficient. I didn't have to wait long, and when it was my turn to go in I was greeted by the tech who's name was Fred he helped me through the whole process he was very kind, so very helpful, very professional made me feel very calm and relax for my scan. The staff so friendly and the building is so very nice and clean and updated. I have several more appointments coming up and look forward to going and receiving the upmost care again by the staff in this lovely building. I recommend this imagine facility highly. Thank you Modesto Advanced Imagine Center on Coolidge Ave. Veronica S read more

I always use this place for my xrays. Xrays are walk ins only no appointments but it was reasonable wait time and the staff was really friendly and helpful. The xray technician was literally running back and forth to take my xrays because u had to stand for my xrays. That was very thoughtful of him. read more

The appointment feels like it was rushed. The technician kind of seemed annoyed in the appointment very standoffish no talking or anything so I just laid there very awkward.. but I will say I liked that they gave all the pictures that they took in the appointment.. but it would've been nice for her to explain what I'm even looking at read more

I always go here. Great staff. Comfortable, friendly atmosphere. Clean and really professional mri, xray techs. They're very careful and knowledgeable. Great place for medical procedures. Recommend highly! read more

Book your ultrasound somewhere else!!! A hour and a half wait for an abdominal ultrasound from Marsela. We were told to arrive 30 minutes early so we arrived at 8:30 for our 9am appointment But we didn't get seen until almost 10. On top of this it doesn't seem like she even knows what she's doing and had to grab another technician read more

Modesto Advanced Imaging Center - Expect to wait an hour and a half for an ultrasound - Medical Centers Near Me - Modesto, California

They don't answer the phone right away when trying to schedule appointments have you waiting for hours

They should answer their phones! How can they expect someone to wait an hour for someone to answer the phone???! And stop changing appts on your own. I made an appt for the time I could be there and they changed it themselves! Very frustrating to try and get a hold of anyone there. I'd give zero stars if I could. I've been on hold an hour already waiting for someone to answer the phone to change an appt they took upon themselves to change. read more

I've called to schedule 2 days on my lunch hour after 55 min I had to hang up !!! Horrible customer service at COOLIDGE! I had to schedule On Mchenry. They answered the phone in two minutes. read more

I have had a referral for one and a half years. This imaging place never gets me. Never does images. I took a day off work for the third time. No appointments so they never get it right. STAY AWAY from this practice if you can. They do not like the English speakers. read more

This office sucks! I tried to make an appointment for 2 weeks, and no one answered the phone. I tell the front desk girl Jennie that no one is answering the scheduling line and she just says I'll transfer you back over smfh. This place has no regard for patient care! They do not care about patients! I would never recommend this place to anyone. THEY DO NOT CARE ABOUT PATIENTS!!!! read more

Third time on hold for over 50 minutes and still unable to get a live person to schedule MRI.

The service was great. I was called by the CAT Scan Tech soon after I checked in. As a high deductible policy holder, pricing is competitive! read more

Please take off my personal ID pictures are recently accidentally posted on your website. I thought the pictures were going to the medical office. Can you please take the pictures off the website ASAP. Thank you for your help. Diana Blakemore read more

they don't know how to answer there phones I've been on the phone for an hour and half it's always an excuse that they are short staff and i speak to front desk and they put me back on hold ! instead of helping Ive called all week and been on hold ! that is not how you care for your patients because people like us leave bad reviews that's not the type of care I was trying to get just being on hold !!! Bad customer service and the lady in the front can't do her job correctly so I give up on them and do not go there read more

This is an establishment that does not provide the upmost care. I was scheduled for a STAT ultrasound to see what is going on with my child, they were supposed to call to schedule an appointment. They did not. I called them myself to set my own appointment, still no answer, they have the worst customer service ever so bad to the point where you can't call in for your own appointment. All I got to say is something could been prevented during my care and between this Imaging Center and my OB I will file a lawsuit against both entities. read more

Yesenia, Laura, and tracy are very respectful and patient . Also very helpful with guiding you into the right direction. Nothing better than going to a boring appointment to be fulfilled with good vibes and a fast process. Thankyou lady's for your help god bless read more

The lady who is in the front is so scattered and got very flustered with the patients. If I could of I would of turned around and went somewhere else. She also went in no order of the sign in sheet. The restroom was disgusting!! It' was like a truck stop restroom. The X-ray tech though was great. She was patient and explained to my daughter everything she was going to do. If it wasn't for her I would give this place a 1 star. read more

Arrived at 8:15 and walked out at 11:00. Two weeks ago I waited for three hours to have X-rays Today at 9:45 I was told that I was next. Liars. Two other people went before me and one of the patients came in half hour after me with no appointment and he was taking in before me read more

When I first entered I noticed they did not have an automatic door for handicap. The second thing I noticed was how unfriendly the staff was on the second floor. I was told to sign in but not directed as where to go. I do not plan on going back. read more

Whoever answers the phones at 9:50 on 5/7/24 is so disrespectful and rude. People have to drive an hour+ from the smaller towns to get X-rays and these people think it's okay to waste our time and be rude and disrespectful. read more

x-ray tech was making comments about how small I am when she said a student she was training there

This place is a joke. They canceled my appointment and said the machine broke. When I called to reschedule, they said they wouldn't reschedule me because I was a no-show. That I couldn't be seen in their office anymore. Trust me who would want to go to such an unprofessional, unskilled employed office that people are trusting for their medical needs! This place doesn't even deserve one star if I didn't have to put one I wouldn't. There's gotta be better workers out there. read more

so there is an AMAZING WOMAN THAT HAS HELPED ME OVER THE PHONE THAT SERIOUSLY NEEDS TO A RASE IN PAY !!! Not only is she absolutely sweet and kind but helpful! You can feel that she cares about people and has hands done the best customer service!! She needs to be recognized for her kind heart and her hard work her name is CARRIANNA !! Thank you for all you do your amazing and I just hope you know your appreciated !!! THANK YOU FOR REMINDING THAT BEAUTIFUL PEOPLE DO EXIST!! God bless read more

Melanie Gikas was my tech. Who instead of giving me a gown. Told me it was fine to have the bone density test in jeans with a zipper and metal buttons. The second time I ask are you sure. She says let me go ask my boss. Comes back and says it fine. She zips and unzips my pants. Took three to five scans. Just kept saying it's fine. I check on line. IT'S ABSOLUTELY NOT OKAY!!! To have any metal on!!! She so nonchalantly LIED to me. Why? I had to write this review. This is a team leader. read more

They had me get to my appointment at 6:30 for a 7 am appointment. one lady at the front desk and 12 in the waiting room. hire more people to check in if one lady can't handle the amount of patients she was rude, when I asked her why she was checking people that came after me she said she was doing all the 7 an appointments first. Which I am a 7 am appointment for a 630 check in. If I hadn't complained they would have continued to call people beyond my name on the sign in sheet. It is 7:10 and they just checked me in. Bad customer service!!! read more

This place is a joke. Every time I call there is a minimum of 15-20 minutes of hold time before getting an actual human on the phone. They send texts telling you to call to schedule and sometimes will auto dial you but place you on that 15-20 minute hold before you get to a live person. Then they give conflicting information. First time I spoke to them I informed them I did not believe there was an authorization approval yet because I logged into my workers comp account and there was no trace of it. They said to call back when I had it. Ok then why did you guys call and text me telling me to call and schedule? Last week I was informed by my referring physician it was approved. I called this place to schedule, waited the 20 minutes on hold only for them to tell me they have it approved through my private healthcare insurance. I told them that is impossible my private insurance has nothing to do with it, it was a work-related injury. Then they said if it's workers comp the referring physician has to submit the authorization. Duh! They did. So anyway fast forward to today when I received an actual copy of the authorization I called and was on hold for 18 minutes and 51 seconds. The lady seemed very confused and was slooooooooow as in she seemed distracted and was not able to multitask when asking me for my PII to verify my identity. She seemed very distracted. First she said they had the authorization. I told her I wanted to confirm it was workers comp and not private insurance. She verifies it is in fact workers comp. Then places me on hold for 5 minutes. Comes back and says no we don't have it. The referring physician has to send it over. WTFFFFF ... I told her ok fine but I have a copy too and can bring it in or email it. She then says only Katie can schedule workers comp cases and Katie is out for the rest of the week and "should" be back on Monday. Seriously? It's an MRI scheduling appointment not a freakin open heart surgery procedure. Why is Katie the only one who can schedule? What if Katie quits, dies, or never comes back? No one else in that entire place knows how to schedule an MRI for a workers comp patient? Seems pretty lame to me. This place is disorganized, unhelpful, and incompetent. I'm looking at trying to have the authorization changed to somewhere with a little more knowledge, competence, and better customer service. read more

I love this facility and the staff. There is not enough stars to show just how great the staff are. Keep up the great job.

They lost my property that was in there possession and promise to replace it or Compensate me for my property and them after they admitted responsibility they turned around after having me wait to say they not responsible and they not gonna to replace my item After it was their fault read more

They don't make appt for X-rays. Receptionist are very rude and not friendly . Bark as you walk in 2 hr wait ans basically want you to leave. read more

This place is negligent and an absolute joke. My FIL is ill and without going into specifics, tracking down accurate doctor info with him is a challenge. Took him here 2 weeks ago. He is not in good shape, called explained for 10 mins situation in full. Scheduling only says, "I'm trying to understand how you have all this info but not the Dr name". Are you kidding me? That's all you're hearing. Cool, awesome. I realized I was able to get it from Walmart where I fill all his scripts. Called back to speak to clinic manager to let her know of the uncaring scheduling woman I spoke with. The manager was just as belligerent. She tried to tell me what I needed to do to get it which I informed her I already did. Told her I was calling back to let her know the negligent behavior of her staff. They didn't even let her know the first time I called, only the 2nd which I was complaining, of course to save face. After she told me I didn't need to tell her how to do her job, when I pointed out her staff only let her know of my 2nd call that was a complaint and not the first when I expressed great concern over his well being(not dire but I needed to speak to his doctor) I told her again, I was calling to inform her about the poor practices of her front desk(Jess) that clearly come from her back desk as well and wished her a good day. Steer clear. read more

This is the DMV version of an XRay/Imaging Center. They take forever; all sorts of characters; and you just waste away as you wait and wait and wait. read more

My daughter had just had hip replacement surgery & we were sent here for an x-ray. When we got there, we were third to check in for x-ray. We had been waiting for over an hour. Then there was a large group of people who had come in creating a crowded room. Then a women came out from back & rudely told everyone who is not a patient leave. First, I could not leave my daughter as she could not get up from her chair without assistance. Second, it was pouring down rain. They had taken several people who were there after us & my daughter was getting uncomfortable sitting for so long so I went up to the front to ask if they knew how much longer it was going to be. (Very nicely I may add, knowing they were busy & there was a mix up with our paperwork) I was told it was going was going to be quite a while by a very nice young lady..who said there were quite a few people in front of us (although that should not have been the case since everyone in front of us when we arrived had been helped). Knowing that my daughter could not wait as long as they anticipated. I asked if I can get our referral back & we would make other arrangements. Then the rude lady started to berate me in front of all the other patients saying "just give her the paperwork, we don't need people like her here" I was not rude to to this point but this infuriated me. There was no need for this response. The women was extremely rude to me as well as the rest of the people in their waiting room. I will NEVER go here again & I will tell anyone who will listen not to go here unless they want to be treated very badly. I am also going to file a complaint with my daughters insurance company as they need to know how their customers are treated at the facilities they are being referred. read more

I visited Modesto Advanced Imaging for two unrelated diagnostic scans--an ultrasound and an x-ray. I expected to be here about 2 1/2 to 3 hours. One hour later, I am in my car writing this review. That is exceptional service on the part of a health care provider. Both technologists were professional, as were the reception staff. I am very impressed. read more

Update:Not content I called the scheduling department and their supervisor was able to fit me in for an appointment for my ultrasound for later time but same day. 5 stars for this supervisor but still one star for Modesto advanced imaging for messing up my schedule. I made an appointment on 10/23/19 for both an ultrasound and mamogram for 10/30/19. When I went there for my scheduled ultrasound at 0700 am, the receptionist told me there was no appointment scheduled. This was a mistake on the scheduler's part. I even showed the receptionist the call and still they didn't want to accomodate me for my ultrasound. The receptionist stated they were short on technicians. Unacceptable! read more

Everyone from the front desk to the X-ray tech were extremely polite and friendly. So pleased with my experience. These days you go don't always get that in the health care industry. read more