Ya know...you have to judge a business on what they can control. So, you know what, Labcorp did a…read moregreat job. What they couldn't control: -people who don't check in and bombard the front desk staff. They are there to verify your insurance and your lab requisition The front desk person was super nice and the phlebotomist, Trina, was amazing. She was so sweet to my grandma. She took her time assessing which arm to use and did it in one shot. Lemme give y'all some tips. Check in on your phone or on their kiosk 10-15 mins before your appt. Don't expect a timely walk in. This location is super busy. Check in, sit down, and they'll call your name. The front desk person does not check you in. The kiosk does.

Very slowww staff today even by appointment only. Bummer! People are stocked up waiting…read more Although they are still accepting walk-ins. Lab tech is calling walk-ins ahead of appointments. And taking so much time between patients. After being called, lab tech have a very heavy hand. He shoved the needle into the vein to draw blood. When I said, it hurts a lot more! He said, because your arm is bent. I always have my arm positioned the same way as before but it didn't hurt before. As I walked out, I told the other patients waiting for their turn; "it hurts, you are an in for a torture. He has a very heavy hand!" So anyway, even with an appointment, I waited for almost an hour before being called and being assaulted by the lab technician.

This place is easy to find. Has free parking, where I usually sit in my car half an hour before…read moreexam to review. This is always my first choice for board exams test center. It's less stressful when you know parking would be abundant. There is a security downstairs, new elevators now, and proper procedures per usual. Lockers are provided for you to put your things in prior to exam. They give clear instructions. Typically you find out your results right away, if not there would be a print out with instructions. Your palm would be scanned, photo would be taken, pockets would be checked.. and individuals with hair past your ears that would be checked to make sure there are no bluetooth in place for any cheating. All in all the only place I'd want to come for my exams as it's also close proximity to me, so I hope they will always keep this location open and have more dates here as a choice option.

Passed the NCLEX here. Staff were nice. Everything clean and well organized. Thank you!read more

My experience with Quest Diagnostics has been a mix of frustration and relief, depending on which…read morepart of the visit you're in. The check-in process feels cold and impersonal. There is no traditional front desk and no staff member readily available to guide you, which can be confusing, especially if it's your first time or if you're already feeling anxious. You're left to figure things out on your own using the kiosk, and the overall atmosphere in the waiting area feels a bit unwelcoming. That part is definitely a drawback. That said, once you are called in for the actual blood draw, the experience improves dramatically. The phlebotomists are skilled, patient, and professional. I am extremely nervous around needles and have a history of feeling faint, so this is not something I take lightly. The staff here take their time, explain what they are doing, and make sure you are comfortable throughout the process. I have consistently felt like I was in capable hands. They are also very gentle and efficient. I have never experienced bruising here, which has not always been the case elsewhere. Compared to Labcorp, where my husband had a difficult experience with multiple unsuccessful attempts, Quest has been much more reliable. So while the front-end experience could really use improvement, the quality of care during the blood draw itself makes a big difference. If you are someone who is anxious about needles, the professionalism and skill of the staff here can make the visit much easier.

The door open for business is 7 am, that means if I had happened to the first on walked in at 7 am…read morethan I should be the first one to be service before the spot time at 7 am ? That's why I tried walking at 6 am since I'm diabetic and had been fasting since 4 pm yesterday I've ask the technician that can I get in first and I was told is by appointment that there's nothing I can do Help. Help.

Had a great experience at this Labcorp. The location by me cancelled on me last minute and was…read moredifficult to deal with. Not this location! Super nice staff and easy to get to with ample parking. Check it out.

Walked in and was taken care of in just a few minutes. The lab tech was professional and made my…read moreexperience there a positive one. Lab of choice for my family and I

Normally I have an ok experience here. Just make sure you have an appointment, arrive to your…read moreappointment on time and check in at the kiosk and wait. However, today I got into an argument with one of the lab technicians over the bathroom. So, I had to do a urine test today and was given a cup to pee. I went to the restroom and knocked on the door. No sound or response. So I tried to open the door and it was locked. Then I waited for 5 minutes. I wasn't sure if someone was using the restroom since no one responded to me when I knocked. And I was not sure if the bathroom just happened to be locked and there was no one inside. I was going to go to the front desk and ask them to open the restroom for me, but I decided to check if someone was in there one more time. So I knocked on the door again and this time an angry woman yelled out loud "YOU BETTER STOP THAT." Usually, I'm very polite to strangers but I am someone who does not like getting yelled at and will yell back at you in response. So I yelled "WELL YOU SHOULD HAVE SAID SOMETHING WHEN I KNOCKED THE FIRST TIME" So, I sat down and waited. And after 2 minutes, a lab technician came out of the bathroom and started yelling at me. And I yelled at her back. Look I am sure this was all a misunderstanding. She probably thought I was rushing her to get finish her business on the toilet. But all I wanted to do was make sure there was no one in the toilet and all she had to do was say "Someone is in here" when I knocked the first time. Anyways giving this place, a 3 star just because of this one rude and stupid interaction. Otherwise, this place would have gotten 4 stars. And look, it was just one cranky lab technician that doesn't represent all the workers at this location, and she could have been having a bad day. However, I don't think a patient should get yelled at for checking if the toilet was occupied and she could have avoided this if she simply said something when I knocked the first time.

Quick and easy blood test today. Don't come to this LabCorp testing facility address unless you…read morehave an appointment. No walk-ins are accepted here at this location. Technician did a wonderful job. Minimal pain. No extra stabbing needed. Nice personality. Front desk person was also pleasant and nice to deal with. Easy to find location. Parking might be of a bit of a challenge depending on the time of day.

I had my annual mammogram here. I'd never been here before because I usually go to St Mary's…read more The employees and the medical assistant were all great. Highly recommend

I've been seeing Lisa for my annual mammograms for several years, and she is truly one of the…read morekindest, most caring and professional healthcare providers I've ever encountered. She always explains what she's doing and makes me feel safe, comfortable and cared for throughout an otherwise vulnerable and uncomfortable procedure. I especially appreciate the thoughtful details, like warming the machine, which makes such a difference in the experience. I thank her every year, and we always end with, "See you again next year!" Lisa is absolutely wonderful, and Sutter Health is very fortunate to have her.

The phlebotomist who drew my blood yesterday was amazing!! She was so kind, professional, and…read moreskilled that I barely felt the needle. She made the experience much easier and I want to give her the biggest shoutout.. I wish I got her name..... but she was the only one working on 6/22! Based on previous visits, I expected to be in and out quickly and parked in a 30-minute spot. However, I waited over 30+ minutes to be seen, which was stressful since I didn't want to leave to add time to the meter and risk missing my turn. I was also fasting for a lab draw so I was a little hangry. And, it took about a month to get this appointment, which is much longer than I've experienced in the past. What is going on? I'm luckily healthy, but it makes me worry for those who need lab routine draws. The phlebotomist was the only staff member working, which likely contributed to the delay. She provided excellent care, but the clinic could clearly benefit from additional staffing and improved scheduling.

Quite the inept and unprofessional company, at least in their administration. It didn't start well…read morewith their online appointment; had to book way in advance, and then when spots & times were availalble and chosen, next screen said sorry, not available. except they were. tried to book a dozen appts, all said not available until I checked my email and got notices for 10 confirmed appointments meaning I had to go back & cancel the extra ones. lame software. next, date was finally here and fasted the night before, got down to Valencia with a "Temporary Closure Notice" for renovation week of 5-24 through 6-2 on the window in the week of my confirmed appointment. did they email to alert me? NO. just a wasted trip. Reading the other poor reviews, renovation seem to be their thing. Sign recommended next closest location: Post St, NOT the closest, then below that 15th st. Went there as a walk-in. No one to greet you except an iPad. Employee hiding in her vestibule unseen, waiting to engage with the computer. If I didn't walk back, who knows how long I'd be ignored. Such a poor experience all around.

I had to come here for a CT scan. Note that if you park at "ground level" you're actually on not…read morefloor 1 (I think it was floor 3? It was weird). I had to take the elevator to the floor 2 for Simon Med. There wasn't really any signage on the first floor so I was a bit confused as to where to go but I realized the address is suite 200 so I decided to go to the 2nd floor. The actual process from checking in to the procedure was actually not that bad for me. I got checked in relatively quickly, didn't have to wait too long, and the entire procedure was maybe 45 minutes or so. The techs I had were a bit terse but friendly enough. HOWEVER I don't know why but literally everyone before me and after me had so many complications at the front desk. I saw things like they were supposed to call the patient to reschedule but for some reason it didn't happen, so the patient had to reschedule. One person's insurance authorization didn't go through. One person was on the phone almost the entire time I was in the lobby trying to ... sort things out. When I was leaving another person was yelling at the front desk saying, "Please don't treat me like I'm stupid!" What? Well anyway I hope your visit goes relatively painless and hope that it's not being too bottle necked by cases at the front desk.

Had a subpar experience here. The girl at check in desk was super condescending and just had an…read moreoverall negative attitude. If you hate your job, maybe you shouldn't be the one checking in people. My check in experience was just terrible. I felt talked down to while the entire time this girl was so incompetent. I knew she was charging me incorrectly and I brought it up. However, seems she didn't really care and was getting annoyed. I was getting nowhere with her and obviously had to get the imaging done so I just had to suck it up. Never did she offer any info on how to contact billing until I asked. Next was the imaging order. Not sure why they don't have it already but I only have an electronic copy. So I mentioned that and asked if I can email it. Again she acted all snobby and acted as if I was asking the most obvious question. As if I knew the answer already on where to email it to vs uploading it into my user portal. As I was waiting, I noticed this terrible attitude given towards other check in patients. Everyone received that cold, snobby attitude. So I guess it was nice that I wasn't targeted, but she really should not be there if she has such a terrible attitude. Although I had an appointment, they weren't on time but at least this tech has way better manners. However, no one told me during the appointment booking or when I was confirming my appointment to come in without emptying my bladder and it was to be done right before imaging. Seems such important info if it was that critical for imaging, should really be known to patients beforehand. So guess what. I awkwardly tried to sit on the toilet trying to pee for a period of time cause every normal person goes at home before leaving the house. As I was finally done with my appointment. I noticed they changed people at the check in counter. This other girl seems way nicer and more patient with those checking in regardless if they are able to communicate or not due to a language barrier.

Great staff, very professional and kind. MRI went very smoothly and plenty of precautions were…read moretaken. Convenient location and quick service. Highly recommend this place.

This team is amazing !! We have a long term relationship! They have been taking a wide variety of…read morecare of me for many years. Keeping me moving and helping me through my challenges . All of them are a blessing A magnificent team , I am blessed to be connected with. Thankfully Liz Fernandes