Ya know...you have to judge a business on what they can control. So, you know what, Labcorp did a…read moregreat job. What they couldn't control: -people who don't check in and bombard the front desk staff. They are there to verify your insurance and your lab requisition The front desk person was super nice and the phlebotomist, Trina, was amazing. She was so sweet to my grandma. She took her time assessing which arm to use and did it in one shot. Lemme give y'all some tips. Check in on your phone or on their kiosk 10-15 mins before your appt. Don't expect a timely walk in. This location is super busy. Check in, sit down, and they'll call your name. The front desk person does not check you in. The kiosk does.

Very slowww staff today even by appointment only. Bummer! People are stocked up waiting…read more Although they are still accepting walk-ins. Lab tech is calling walk-ins ahead of appointments. And taking so much time between patients. After being called, lab tech have a very heavy hand. He shoved the needle into the vein to draw blood. When I said, it hurts a lot more! He said, because your arm is bent. I always have my arm positioned the same way as before but it didn't hurt before. As I walked out, I told the other patients waiting for their turn; "it hurts, you are an in for a torture. He has a very heavy hand!" So anyway, even with an appointment, I waited for almost an hour before being called and being assaulted by the lab technician.

Passed the NCLEX here. Staff were nice. Everything clean and well organized. Thank you!read more

This place is easy to find. Has free parking, where I usually sit in my car half an hour before…read moreexam to review. This is always my first choice for board exams test center. It's less stressful when you know parking would be abundant. There is a security downstairs, new elevators now, and proper procedures per usual. Lockers are provided for you to put your things in prior to exam. They give clear instructions. Typically you find out your results right away, if not there would be a print out with instructions. Your palm would be scanned, photo would be taken, pockets would be checked.. and individuals with hair past your ears that would be checked to make sure there are no bluetooth in place for any cheating. All in all the only place I'd want to come for my exams as it's also close proximity to me, so I hope they will always keep this location open and have more dates here as a choice option.

Everyone's entitled to their opinion right?…read more I've been to a few Quest locations and honestly imo it always comes down to the tech. I'm not an easy draw. I'm talky, nervous, anxious and just can't relax. HUGE HUGE HUGE SHOUTOUT TO ANTOINETTE. She was kind, understanding, patient and gentle. Really appreciated her style and skill set. Thanks Antoinette ima fan!

My experience with Quest Diagnostics has been a mix of frustration and relief, depending on which…read morepart of the visit you're in. The check-in process feels cold and impersonal. There is no traditional front desk and no staff member readily available to guide you, which can be confusing, especially if it's your first time or if you're already feeling anxious. You're left to figure things out on your own using the kiosk, and the overall atmosphere in the waiting area feels a bit unwelcoming. That part is definitely a drawback. That said, once you are called in for the actual blood draw, the experience improves dramatically. The phlebotomists are skilled, patient, and professional. I am extremely nervous around needles and have a history of feeling faint, so this is not something I take lightly. The staff here take their time, explain what they are doing, and make sure you are comfortable throughout the process. I have consistently felt like I was in capable hands. They are also very gentle and efficient. I have never experienced bruising here, which has not always been the case elsewhere. Compared to Labcorp, where my husband had a difficult experience with multiple unsuccessful attempts, Quest has been much more reliable. So while the front-end experience could really use improvement, the quality of care during the blood draw itself makes a big difference. If you are someone who is anxious about needles, the professionalism and skill of the staff here can make the visit much easier.

Had a great experience at this Labcorp. The location by me cancelled on me last minute and was…read moredifficult to deal with. Not this location! Super nice staff and easy to get to with ample parking. Check it out.

Walked in and was taken care of in just a few minutes. The lab tech was professional and made my…read moreexperience there a positive one. Lab of choice for my family and I

Quick and easy blood test today. Don't come to this LabCorp testing facility address unless you…read morehave an appointment. No walk-ins are accepted here at this location. Technician did a wonderful job. Minimal pain. No extra stabbing needed. Nice personality. Front desk person was also pleasant and nice to deal with. Easy to find location. Parking might be of a bit of a challenge depending on the time of day.

I had the easiest experience this time. My doctor sent my order to LabCorp in advance on 5/4. I…read morewent online 5/5 to make an appointment thinking it'll be weeks out since fasting appointments are hard to get. To my delight I was able to book a 7am appointment for today 5/14. Prior to my scheduled appointment LabCorp sent me both reminders to my mobile #, and an online check in option. I checked in online 15 minutes prior to my appointment from my car. Then I walked over to LabCorp at 6:58am where there were 10 people ahead of me. At 7am the doors opened, and I bypassed the line and sat down. My name was called a minute later. I confirmed my information. Another minute later the phlebotomist called my name. I had blood drawn and was out under ten minutes. I still can't believe how easy this appointment was this time. Hopefully my next appointment will be just as easy here. This location is at Lakeside Village. There's metered street parking and two hour residential parking.

I had my annual mammogram here. I'd never been here before because I usually go to St Mary's…read more The employees and the medical assistant were all great. Highly recommend

I've been seeing Lisa for my annual mammograms for several years, and she is truly one of the…read morekindest, most caring and professional healthcare providers I've ever encountered. She always explains what she's doing and makes me feel safe, comfortable and cared for throughout an otherwise vulnerable and uncomfortable procedure. I especially appreciate the thoughtful details, like warming the machine, which makes such a difference in the experience. I thank her every year, and we always end with, "See you again next year!" Lisa is absolutely wonderful, and Sutter Health is very fortunate to have her.

The phlebotomist who drew my blood yesterday was amazing!! She was so kind, professional, and…read moreskilled that I barely felt the needle. She made the experience much easier and I want to give her the biggest shoutout.. I wish I got her name..... but she was the only one working on 6/22! Based on previous visits, I expected to be in and out quickly and parked in a 30-minute spot. However, I waited over 30+ minutes to be seen, which was stressful since I didn't want to leave to add time to the meter and risk missing my turn. I was also fasting for a lab draw so I was a little hangry. And, it took about a month to get this appointment, which is much longer than I've experienced in the past. What is going on? I'm luckily healthy, but it makes me worry for those who need lab routine draws. The phlebotomist was the only staff member working, which likely contributed to the delay. She provided excellent care, but the clinic could clearly benefit from additional staffing and improved scheduling.

Quite the inept and unprofessional company, at least in their administration. It didn't start well…read morewith their online appointment; had to book way in advance, and then when spots & times were availalble and chosen, next screen said sorry, not available. except they were. tried to book a dozen appts, all said not available until I checked my email and got notices for 10 confirmed appointments meaning I had to go back & cancel the extra ones. lame software. next, date was finally here and fasted the night before, got down to Valencia with a "Temporary Closure Notice" for renovation week of 5-24 through 6-2 on the window in the week of my confirmed appointment. did they email to alert me? NO. just a wasted trip. Reading the other poor reviews, renovation seem to be their thing. Sign recommended next closest location: Post St, NOT the closest, then below that 15th st. Went there as a walk-in. No one to greet you except an iPad. Employee hiding in her vestibule unseen, waiting to engage with the computer. If I didn't walk back, who knows how long I'd be ignored. Such a poor experience all around.

I had to come here for a CT scan. Note that if you park at "ground level" you're actually on not…read morefloor 1 (I think it was floor 3? It was weird). I had to take the elevator to the floor 2 for Simon Med. There wasn't really any signage on the first floor so I was a bit confused as to where to go but I realized the address is suite 200 so I decided to go to the 2nd floor. The actual process from checking in to the procedure was actually not that bad for me. I got checked in relatively quickly, didn't have to wait too long, and the entire procedure was maybe 45 minutes or so. The techs I had were a bit terse but friendly enough. HOWEVER I don't know why but literally everyone before me and after me had so many complications at the front desk. I saw things like they were supposed to call the patient to reschedule but for some reason it didn't happen, so the patient had to reschedule. One person's insurance authorization didn't go through. One person was on the phone almost the entire time I was in the lobby trying to ... sort things out. When I was leaving another person was yelling at the front desk saying, "Please don't treat me like I'm stupid!" What? Well anyway I hope your visit goes relatively painless and hope that it's not being too bottle necked by cases at the front desk.

A MRI is a MRI. That being said the facility was fine. Staff were courteous and procedure was…read morefine. The onsite staff are great. So why 1 star? I'd give SimonMed negative stars if it were possible. The final straw - you have to pay upfront. No problem with that. I had already double checked with insurance and was aware it would cost me approximately $300. However they charged me closer to $1300 and it would have been $100 more if I had to pay by credit card! I paid, then had my scan, then called the insurance verified my cost, and had them speak directly to the receptionist and was told voiding the initial charge and recharging would take 30- 40 min! Mind you, I told them upfront my insurance covered a portion of my procedure and they supposedly "confirmed" the price with my insurance before charging me 4x my cost! This is downright bad business. They wanted me to deal with their billing department, which according to other reviews can take more than 5 months to get a refund. FYI they did not void the charge, but did a refund so they still get to hang on to my $$$ for a few days. But what gives SimonMed 0 stars is their inept call center and scheduling system. I needed an MRI with contrast - this can only be done currently at 4 Bay Area locations on certain days due to staffing. Scheduling online consistently gave me appointments at centers that were not staffed for this procedure. This latest experience was my 4th appointment booked! If you call (which I did) you get routed to a call center which I assume is in India. The call center folks are polite but the scheduling system they use (opendr) is inept. They cannot answer a simple question regarding availability without asking 5-10 questions - birthdate, name, address, insurance etc. I assume they don't get credit for the call if they don't log certain info. Then it appears their visibility into appointments is worse than what we see online. Multiple times they tried to send me to a facility that doesn't handle my procedure. So three times I booked, I was canceled via text or phone twice. On the other, no cancellation, I showed up the office was closed. Each of the first 3 appointments were confirmed via text (often more than once). The cancellation would be on a different text thread. Finally when San Rafael center called to cancel, the staff member was able to provide the only 4 centers that could handle my procedure and what days the appropriate staff were present. FYI - neither the online system nor the call center folks have this information! The online system showed 13 locations of which 3 could handle a contrast procedure. The 4 th place generally didn't show up as a choice. The call center would find appointments 3 or more weeks out at locations that can't do contrast MRIs . Online I could reschedule at the same location that had canceled me. FYI there is a regulation that requires access to timely care and the call center is not abiding by this regulation! I finally drove to Daly City to confirm my Wednesday appointment would not be canceled and staff wasn't busy with alternate procedures. On top of this, everytime my procedure was canceled- it would create a new "order" which would show it hadn't already been authorized and they would claim I couldn't be booked for another 7 days. Once they found the original order the authorization or original order would have to be re-attached to the new appointment. After I had gone in person to the office to verify my appointment, I was still receiving multiple messages that I would need to "reschedule" as the system didn't catch on that I had already rescheduled. When they cancel on you, the appointment "disappears" from the system. So if you check 2 hours before - your appointment appears valid. You have completed all the forms and put the appointment on your calendar. When they cancel, they may or may not call or text but your calendar still shows the appointment is confirmed. I spent hours (every online booking attempt requires 40 responses before seeing a time) to finally get this appointment. ALSO- when booking online - the system shows 3 dates at the top. You might select the 22nd it will show 22,23,24 at the top. You click on a time and find it scheduled you for the 28th or some other random day. So you don't confirm, but you can't "go back". Instead you have to re-enter the 40 responses required before you can view times. This system is harrowing to use. It might give you PTSD. Their billing practices are questionable if not fraudulent. Unfortunately the onsite staff are dealing with bad systems and shady accountants and all of this creates more headaches for them. They are just trying to do their jobs and serve the patient to the best of their ability.

Great staff, very professional and kind. MRI went very smoothly and plenty of precautions were…read moretaken. Convenient location and quick service. Highly recommend this place.

This team is amazing !! We have a long term relationship! They have been taking a wide variety of…read morecare of me for many years. Keeping me moving and helping me through my challenges . All of them are a blessing A magnificent team , I am blessed to be connected with. Thankfully Liz Fernandes