I came for a deep heat pedicure, I used classpass. My appointment was for 6p. I called and informed…read morethem due to traffic, would be late, I arrived about 6:20, my nail tech was on her way and I was fine waiting. I appreciate them accomdating me being late. They did offer a mimosa, and enjoyed I the massage chair while I waited. Tip: try Arlisha she was good!

The greeting into the spa was lovely. The music however was…read moreway too loud for a spa. We had a spa pedicure which was relaxing to the touch...even though she overflowed the foot basin. A good 45 min spa pedicure. Nails... I had a full set done ... I would NOT recommend. She dropped tools and then used them on my hands. I sat in that chair for over two hours! Had a photo of the design (french with a flower). The whites were done poorly. The cuticles were dry and poorly attended to. Polish had fuzz. Honestly, they are a mess!! The next day (today) two nails have already peeled off. I now need to find a nail salon to FIX this mess when I get home before I leave for a trip Monday! $221.50 (includes tip for pedicure - I did not tip for the nails! ) is outrageous for the look of the nails and for the quality. I let it go as they were "tolerable") However, with the peeling and having to fix them, I will be contacting the spa and if necessary my bank for a partial refund! I will then update my review as to the outcome. The manger/owner- very pleasant and professional. The spa - not as "spa" like as pictures portray. The cleanliness could be improved greatly. Bathrooms - clean . Pedicure chairs- worn and torn. The area of nail colors and powder color was a disorganized mess. The walls need painted and floors cleaned! This could be a cute place - with some love and attention! The quality of service (nail tech) could greatly improve! 2 Stars for the pedicure ! Would I return - No!

Thank you Aubrey & Shelley! My sister & I were so incredibly happy with the massages. Completely…read moredifferent experiences tailored to what we needed. Definitely coming back! The space is a little outdated, and the older ladies at the front seemed a little overly interested in the tip lol, but I genuinely think some of that may have been lost in translation. Parking was a bit awkward, but there is more in the back of the building.

PLEASE READ**** I went on February 13 to get a…read moremicrodermabrasion facial that my boyfriend had booked for me through Groupon. When I arrived, Tina was the one assisting at the front desk and she was also the person who performed my facial. During the appointment, she examined my skin and told me that I have combination skin and that I had build-up in my pores. She recommended an additional service called "pore therapy," which she described as a device/pen that suctioned the buildup out of the pores. She told me this service would cost an additional $80, which I agreed to at the time. However, I want to point out that I have been to many small businesses and estheticians before, and they usually provide much better service for significantly less money than what this place charges. So for anyone booking through Groupon, be aware that the pore suction/extraction service is NOT included and will be charged as an extra add-on. Unfortunately, the biggest issue was that during the extraction process Tina left a scar on my face. I have never had this mark on my face before visiting this place, and it appeared after the facial. (Photos attached.) Another frustrating situation happened today, 03/11/25. When I originally visited on 02/13/25, Tina gave me a gift card, which I accepted. When I came back today to use it, she told me it was a misunderstanding and that the gift card was not valid. A misunderstanding that was HER fault for not reading her screen correctly. This was extremely frustrating because I took the time to go back, and I had even texted them beforehand about the gift card, so they were aware that I planned to come in and use it. So not only did I leave my first appointment with a scar on my face, but I also wasted my time returning for a gift card that they later refused to honor. In my opinion, the bare minimum that could have been done to make the situation right would have been to honor the gift card, provide a valid replacement, or at least offer a discounted service or product. I even tried to negotiate with her, but instead she told me to "go to Ulta and buy it there if they have it," especially after I mentioned the product was priced about the same as it would be at Ulta. Overall, this experience was very disappointing and unprofessional. My advice to anyone considering this place is to be cautious about what is promised or promoted, especially if you are booking through Groupon. PLEASE think twice before spending your money here. In my experience, it was not worth it.

I'm visiting from out of town and was in desperate need of an eyebrow wax and tint. I found this…read moreplace online and booked an appointment very easily for the next day. Desiree was super nice and was able to get me exactly what I needed. It was super straightforward and easy, no pain, and I left feeling much better! Thank you so much!

I got my eyebrows and upper lip waxed! Ms Tam is everything. So caring and kind. We had a wonder…read moreconversation and she snatched these brows! Great music playing and suite was very comfortable. I cannot wait to be back for my next appointment.

Looking for the royal treatment without all the glitz and noise? Paloma's been one of my favorites…read moreto come and truly experience a relaxing mani/pedi experience. If you look past their guidelines and policies and maybe their charge to take off shellac, they are accurate and courteous! The staff are professional and friendly and allow you to truly relax without talking to you too much! Ask for Tracey! She's the best, but she does work at multiple locations based on her schedule, so be sure to call ahead!! It's a treat for me to come here, but I've never really had a bad experience! I really appreciated the extra measure of customer service by asking me my beverage of choice prior to my arrival/appointment.

Shoreh is so amazing! Sweetest manner and attention to detail. Very quiet in salon so I can relax.read more

Just leaving Pure Lux Nails Spa this Sunday, and once again, I had an amazing experience!…read more I frequent this location, and the service is consistently 10/10. From the young lady who always greets me so warmly at the front desk to the lady who I believe is the manager, who took care of my pedicure today -- everyone is kind, welcoming, and genuinely makes you feel at home. They offer you beverages, the salon is always clean, the music is relaxing, and the overall atmosphere is just peaceful and inviting. It's more than just getting your nails done -- they make you feel comfortable and appreciated from the moment you walk in until you leave. I absolutely love this place! Even if you already have a nail salon you love, I would still recommend giving Pure Lux a try. You might just find yourself a new favorite. Another great Sunday pedicure and another 10/10 experience! Highly recommend!

Unfortunately, two weeks after my refill, I've noticed a green spot under the acrylic. The refill…read moreexperience was not as good as the initial set that was done. (The electric grinder thing kept skipping and hitting my finger which was blamed on me). After the first day, looking at the cuticles, it did not seem like the nails were completely sealed off. If that makes sense. Like there was acrylic overhang onto the skin and the underside of my nails did not get ground down like I'm used to.

Johna was wonderful!! When I say she is an amazing person, im not exaggerating. I randomly choose a…read morewaxing shop prior to finding Diam Diva that didn't educate me on the upkeep of my Brazilian. Johna not only educated me on post waxing care but she gave me a Vagacial with ingrown hair extraction, and provided me with a post waxing kit! Not to mention a glass of Rosè!!!! The kit included serum and a special vaginal scrub to prevent future breakouts and ingrown hairs. The decor of her studio is so luxurious and relaxing. It makes you feel like you're on vacation on a beach. On top of the amazing treatment she provided, she also has a traveling mobile center to come to you!!! She is also intriguing and well versed in different cultures seeing that she has lived in many different countries.

The aesthetician at this business is wonderful, warm, and friendly. She'll probably tell you so…read moremany funny stories that you may not even notice she's waxed half your body by the time she's done. I had a blast with my first wax ever here. I was relaxed and not nervous at all, mostly because the tone was set so perfectly. The room was impeccably clean and the decor was cute and spunky! The price was about average- $50 for a brazilian. I love how I felt afterwards, but there were quite a few hairs that were missed, to the point where two weeks later I'm on the verge of shaving again. It was uncomfortable for me near the end, especially when she started tweezing, but I would've rather bit my tongue and suffered through that than have some fuzz one to two weeks after the wax. It was also my first time getting a wax, so there was a lot more hair to deal with. If i do get a wax again, I'd still come back.

Do you want an almost painless Brazilian in 10 min?!?…read more Dariel is your girl!!!! I just tried this location on the heights and even though I got there late (confused with the reservation time) they were able to fit me in the schedule with DARIEL she was kind professional and fast and not only that but she did an amazing job!! Definitely will be my girl from now on!!

I LOVE coming here. Dariel makes me feel comfortable during my appointment & creates a welcoming…read moreatmosphere.

Nail service was great, happy with everything. Be aware that you are going to be charged a "service…read morefee" and an "S&S fee". I wasn't sure why my total was off when paying and checked the receipt that was emailed to me when I got home. That's when I saw these two fees added to my total. (each fee was $3 and some change, totaling an extra $6.15) I called to ask what they were for. The only thing I could think of being charged extra for were the throw away foam flip flops they give you. I was shocked to hear the receptionist tell me these were fees for "maintenance" and "sterilizing and cleaning the tools and facility"! So basically their customers and clients are paying to clean their building and tools. The price of the fee isn't the issue. I've never in my life heard of such a thing and believe it's the company's responsibility to pay these fees as part of owning and operating a business.

I wanted to write up a follow up as the management of Paloma was misleading, inaccurate and…read moreincorrect with their response to my negative review. My last appointment at Paloma was August 2023 On the subject that I was only helped by Anais. This is a complete fabrication. My account was even noted to never make my appointments with three of their employees because their service was so disappointing. Unfortunately I only have the name of one of them. Michelle. The other one was a heavy set Asian lady whom likes to work as a team with Michelle. I read a review where someone else was complaining about her. Referring to her as a heavy set "sumo wrestler" Definitely go to Paloma if you can book with Anais. She is wonderful. These are some of the problems with the other technicians: 1- they like to do your mani and pedi at the same time. "To save you time" despite the fact you booked your appointments to be performed separately. The problem with this approach is that your mani will be done while you sit at the chair and twist your back. They also cut their service time short. Not following quoted time on your reservation. 2- poor application of color 3- cutting to much of the sides of your nails to the point where my fingers hurt. 4- speaking to each other the entire time which really goes against the entire point of a relaxing vibe 5- the heavy set Asian lady has limited English skills. 6- I took my own Hermes polish often. They liked to argue with me that it belong to the salon. My experience at Paloma as a client is as followed. This is very lengthy. The first time I gave back negative feedback to management was because my pedicure was done so poorly that the color was chipped by the next morning. I was offered 10% discount on my next service. This was highly generous. 2- next appointment My account wasn't noted correctly, And since the salon couldn't reach the owner there was nothing they could do to applied the promised discount l. I follow up with an email to the manager. No response, however I did receive the discount on my next service. 3- I took my mother in law for manís/pedis in August. I booked a gel fill service for her. Apparently Paloma has a policy that if you had your gel applied somewhere else, you would be charged an extra $30 for your fill. Unfortunately this is not specifically mentioned on-line while making the reservation. They called me to make sure I had not doubled booked. At that time no questions were asked about my mother in law's gel service and I was not advised of the extra charge When my mother in law sat to have her nails done, Michelle asked if it was her first time at Paloma. It was. Michelle then went to the cashier to have her add the extra $30 to the service; however Michelle said nothing to my mother-in-law of the up charge. We went to pay. Our services totaled over $329 before tip. When we inquired about the $30... we were finally informed of the policy. They try to argue it was because they use a higher end gel. They use the same brand everyone else does. This is certainly not one of their "clean" products. The manager was contacted, then the owner, and finally the owner, whom doesn't empower her store employees to make these types of adjustments reluctantly agree to take the excess charge. Again, great concept for the place. If Anais still works there, certainly book. Just be aware of the problems I listed and I hope you never need to complain to the micromanaging owner. It will not be a pleasant experience The pictures are from September 12th, 2022. This was the day after Michelle did my nails. Pictures were taken on the flight to our vacation. I removed the badly chipped polish at the hotel Spa.