I cannot thank Dr. Hollander and his staff enough for the "emergency" appointment they were able to get me while I was vacationing on my honeymoon!
I had called around at exactly 8 AM to another dentist's office which referred me to Kai Dental because they weren't accepting new patients. I had called at like 8:07 AM to Kai Dental and was able to get an appointment at 11:00 AM THE SAME DAY! To give some context, I had been experiencing very mild tooth pain for a couple of weeks - I had chalked it up to sweets and a possible cavity but the pain would come and go. I was also in the midst of getting married and kept telling myself I didn't have time to get it checked out.
Fast forward to of course the first 2-days of our honeymoon, and my tooth (and like surrounding 3 teeth) were absolutely killing me - like a lot of pain, not just with hot/cold foods, but everything! My whole mouth was aching so badly.
When I had called to make an appointment, I looked at the reviews and had felt confident based on the referral from another top-rated dentist's office. The receptionist was pleasant and quick with getting me into their office the same day I had called - I remember her placing me on hold to I what I would assume consulting with an assistant or the doctor to ensure I was seen in a timely manner if it was urgent.
Upon arrival, the office is upstairs in the back of the building (NOTE: there is another dentist's office downstairs that reads "DENTISTRY" in a beautiful stained glass, but it's not that one - they were nice enough to point me in the correct direction though). Once inside, the receptionist took mine and my husband's temperature for COVID measures, and checked me in. I was about 10-minutes early, however, I don't think I waited even 5-minutes in the waiting room before I was in the dental chair.
Once in the dentist's chair, I had a dental assistant, Jillian, who was absolutely fabulous! She was super professional - asking me where the pain was, how often, when did it start, etc. - she was also super personable, asking me about my honeymoon, telling me how she wound up living/working in Maui, etc. - such a refreshing and calming experience. She took a couple of quick x-rays of my mouth and said the doctor would be in in a few minutes.
Not even another 5-minutes in the chair and I was happily greeted by Dr. Hollander. He was also super sweet, asking me about my honeymoon, what brought me in, etc. He had me do a bite and temperature test, and ultimately landed on what I think he called like "stress-induced teeth grinding", and recommended a retainer. He was not pushy at all and gave me a big-box store solution of getting a retainer and molding it myself, or getting a custom clear retainer from their office, and having it done by the following day for $215 after insurance and fees.
I wound up going with the custom retainer and Jillian was back to take my "mouth measurements" as I would call them. This was a super non-invasive 3D scanner type probe that she took of my mouth and basically saw it "printing" on the screen. I was in and out of my appointment within 45-minutes which I was super relieved about!
They had asked that I come back after like 3 PM the following day to pick up my retainer, and that it would be another like 5-minute appointment. I showed up at 2:55 PM the following day, received my retainer, Dr. Hollander did another bite test to ensure it fit correctly, gave me care instructions, a bamboo toothbrush, retainer case, and Efferdent to clean the retainer, and I was on my way at about 3 PM!
I apologize for not getting all of the dentist terms correctly in my review but what I did get correct was going to this office for my mini-emergency need. It's been a little over a week since and I've had no issues. I cannot thank Dr. Hollander, Jillian, and his staff enough for their professionalism and overall pleasant experience with their office.
If you're ever in a situation where you need immediate assistance with a dentistry issue, I cannot recommend their office enough! read more
