We have multiple apartment buildings and have used Norm's to replace windows and doors on all of…read morethem, plus several windows and doors on our own home. They used to be a quality company, but their ownership changed recently to some people with weird beliefs, and their service has declined. We have switched to using another company. We would not recommend Norm's Glass.

Completed replacement of oversized picture window with skill & professionalism. Estimate was…read moreaccurate & options discussed without pressure. Left work area clean and tidy. Would recommend these local skilled crafts workers to anyone.

We have new windows! Thanks to Steve's Glass for replacing our huge, foggy living room & bedroom…read morewindows, along with a small porch window. This was such an easy part to updating our older home, from scheduling & ordering to expert installing! Now...for that screen door we need!

Once you have had Steve's glass do something for you there will be no reason to call anyone else…read more Not only did they help me on short notice but they exceeded my expectations. Friendly staff that treated me like a neighbor. 5 stars !!

I've used Moscow Glass over the last 7 years for my personal home as well as my place of…read moreemployment. They stand behind their work, are knowledgeable, professional and their prices are very competitive.

Be warned that a window installed by Moscow Glass & Awning cracked in less than 5 years' time from…read moreinstallation due to contracting from the cold weather. Because we are new owners to the home, we were told that the warranty did not apply to us. Must be pretty terrible quality if it can crack due to weather. I will not be paying them to do the replacement if this is the work that they do.

****I want to add more to this review. Since the issues stated below came to light, Alex and his…read moreteam have worked with us to remedy this situation. It is my understanding that the awful behaviors was done not by DaBella but rather the contractors they hired to do the installation. They have since parted ways with that installer as their behavior does not reflect their business practices. They have also been more than fair in negotiating our contract for services provided. While this was a major oversight in the people they work with, I have no doubt this won't happen again and am appreciative of their willingness to listen to my concerns and correct their mistakes. **** I give zero stars? I can't even describe my dissatisfaction with this company. it was an actual nightmare. Read below for the saga of bad things that happened during our time working with DaBella. I had high standards for professionalism because my salesperson, Alex, was SO great! an has been a great listening ear throughout this ordeal and I am sure gone above and beyond his job--put him in charge! The team that came to my house on 1/11/21 did not let us know they were on their way and arrived at our house shortly before 9am. When my husband opened the door, the response was simply "Windows. I need Space". We could tell that english was most likely not their first language, but that is not what made us feel as though they were rude. They never even said hello or gave us their names. They seemed as though it was a great inconvenience to be there and were not friendly in any way. Throughout the day I tried to get updates from them on how long it would take or how things were going and was met with short grunts and few words. They were so drastically different from the experience I had with the sales team. They barely spoke to us at all; not even pleasantries. They took all day to complete our windows and were here from 9am to 5pm despite only having the 6 windows to do. While they were here they were on the roof and used multiple outlets within our house. At some point, they must have tripped a breaker because our garage stopped working. Had they let us know that this happened, I would not have been upset in the slightest, but they did not and so we had to bring out someone to fix it, costing us $65. They also had to go into our backyard to use a ladder to get on the roof. When they left, they did not close this gate. It was shoved into the grass and wedged open. Our gate is hard to open and must be pushed quite hard to keep open so we know that it had been done by a person, and not the elements. This led to our 9 month old puppy getting out of our yard. She recently had surgery on her broken leg and we need to keep her calm and safe. So not only did we have to run around our neighborhood to try to find our puppy, but we had the extra concern that she was not supposed to be out running and that her recent surgery could have been compromised. The rudeness, lack of communication, and lack of attention to details has been very upsetting for us. We are at the point of upset that if we could return the services, we would. I am so angry that these men came into my house and were rude to me and my husband and then caused us further inconvenience and stress after they left. But I am at loss for words at how upset and disappointed I am in the installation team. If that wasn't enough, it took weeks for the company to figure out that our gutters had not even been installed. The right hand was clearly not talking to the left. Once they finally figured out that our gutters were not installed, we got scheduled for the install and were rescheduled again. They were finally here on Monday 2/15/21 the installers had no idea where our gutters were supposed to go. We were only replacing some of them, and they had the amount of gutters they needed, but did not have a map of where to put them. So my husband had to go outside in the freezing weather and snow and walk around our house to show them where to put things. The instal team was really nice, but they took much longer than necessary because they were not provided information on where the gutters would go. This was the absolute worst experience I have ever had with a company. I had good hopes because Alex was so kind, but everything other than Alex was awful. DO NOT USE THIS COMPANY They only care about their bottom line, not the customer experience.

My experience with DaBella is a warning to get absolutely every sales promise in writing before…read moresigning. Before purchasing a combined roof and gutter project, I specifically raised concerns about drainage and asked what would happen if trenching or French drains were needed to carry runoff away from my foundation. I was told that if the installer determined this work was necessary, it would be included, and that it did not need to be added to the contract because the installer would make that determination. That assurance significantly influenced my decision to buy the roof and gutters from DaBella. After installation, the installer told me additional drainage work was necessary--but that he was not equipped to do it. DaBella then told me it does not do French drains and the work wasn't in my written contract. That sequence is what I find unacceptable. I raised the issue before buying, received a specific assurance addressing it, was told why it didn't need to be written into the contract, relied on that assurance, and then after the sale was told DaBella doesn't perform the work. A professional contractor estimated the corrective drainage project at $6,924.23. I tried hard to compromise. I initially asked DaBella for $3,500, accepting substantial responsibility myself because I hadn't insisted on getting the salesman's representation in writing. DaBella offered $500. I compromised again, reducing my request to $2,579.75, essentially leaving myself responsible for most of the corrective project. After months of trying to resolve this, I sent DaBella a final written request. They did not respond. I paid DaBella in full. I repeatedly compromised. I gave them every reasonable opportunity to resolve the problem. My advice to prospective customers is simple: do not rely on anything a DaBella salesperson tells you unless the exact commitment appears in the contract you sign. If you're told something will be handled later, determined by the installer, or doesn't need to be written down, insist that it be added anyway. I wish I had.

The Residential Home Solutions team went above and beyond replacing our siding and windows. I…read morehighly recommend them and will use them again in the future if ever the need arises.

This was our fifth time using Residential Home Solutions and, as usual, we were amazed with the…read morehigh quality of their products and superb service. Their team came as scheduled, worked quickly, and cleaned up afterwards. The final outcome was way beyond what we expected. Great service, price and value. Over the past three years, Residential Home Solutions has replaced all our residential windows, plus added four windows where there were no windows, added four larger windows in the basement, added a slider two feet wider, and added a storm door to the entry.

DO NOT use this company. He ruined our yard. Broke our sprinklers. Charged more than his bid. And…read moredid. Not. Complete. The. Work. Never, ever returned our calls after giving him more than 6 tries. Robert is a nice guy but doesn't like his customers and should not get your business.

From the owner: Professional Egress is Spokane’s premier egress window contractor. Licensed as general contractor,…read morewe can tackle any of your residential needs! Egress windows, remodels, additions, pole barns(shops), concrete and sidewalk prep, excavation of all phases, decks, landscape, you name it! Veteran owned and operated. Give us a call today to see what we can do for you! Free estimates!

We tried to find a concrete contractor for 18 months and were on the verge of giving up when we…read morefound Karma Concrete. A large root had pushed our curb up making it difficult to get in or out of our driveway. Cesar, the owner, was very prompt in getting an estimate to us and scheduling the work. We had a right-of-way-disturbance permit and the city surveyor had nothing but positives about Cesar's work. We found the work to be high quality and we appreciated all the communication from Cesar. As a bonus, Cesar recommended someone to patch the asphalt and left the area ready for the patch. A great experience and I love my driveway!