Is this under new ownership and management? My friends are having difficulties getting phone calls…read morereturned and scheduling appointments. It was never that way when I used their services 3 times.

Terrible customer service. Their guy who does quotes measured one out of four windows and when the…read morewindows arrived only one fit. The same guy argued with us throughout the project. They said we did not need permits, the city said that we did. They did not fill out or offer to submit information for rebates for the new windows. Going with this company cost us time, money and frustration.

Quite disappointed in this business. The estimate part of things (them coming out and measuring)…read morewas great. After, all down hill..... upon receiving my price quote in the mail, they had colors wrong, and no labeling of what room is what. Then they couldn't find me and had no notes of anything the guy and I talked about at the time of measurements. Now my pricing has doubled and to do two medium to large windows is about $3,000 almost doubled in price of the original quote.

I had called in a week ago for a appointment for a windshield replacement. Called today and they…read moresaid there was never a appointment set up. And then they said they couldn't get me in. DO NOT RECOMMEND

My insurance agent recommended Inland Auto Glass after someone smashed my wife's windshield. I…read morecalled and was quoted a very reasonable price and they were able to squeeze me in the next day. They did a fantastic job.

From the owner: Glass Repair & Design for Commercial, Residential & Auto, No Job Too Big or Smalread more

I've used Moscow Glass over the last 7 years for my personal home as well as my place of…read moreemployment. They stand behind their work, are knowledgeable, professional and their prices are very competitive.

Be warned that a window installed by Moscow Glass & Awning cracked in less than 5 years' time from…read moreinstallation due to contracting from the cold weather. Because we are new owners to the home, we were told that the warranty did not apply to us. Must be pretty terrible quality if it can crack due to weather. I will not be paying them to do the replacement if this is the work that they do.

We have new windows! Thanks to Steve's Glass for replacing our huge, foggy living room & bedroom…read morewindows, along with a small porch window. This was such an easy part to updating our older home, from scheduling & ordering to expert installing! Now...for that screen door we need!

Once you have had Steve's glass do something for you there will be no reason to call anyone else…read more Not only did they help me on short notice but they exceeded my expectations. Friendly staff that treated me like a neighbor. 5 stars !!

I must say that I was highly impressed with the salesmen that came to give me a quote on a new roof…read moreyesterday. Devon and Jarred were here on time and recognizable as employees of DaBella. A big plus in my view! They were well dressed, very professional, personable and thorough throughout the process. They explained everything, were knowledgeable about WA code and the products they offered. Knowing what I wanted in the first place was also helpful. I am on a fixed budget so replacing my old roof is going to be a huge expense for me. Not only did they get to know us some to ascertain our needs, expectations and budget but they went above and beyond to find a service package that I could afford. Some may view that as "too much" but I appreciate that they took the time to get to know me. I look forward to working with them. Our situation is not an emergency and we are very flexible in our timeline. Expectations set are reasonable! What was also impressive is that they didn't exaggerate the state of our roof's condition or try to oversell services we don't need. I have spoken with other "drive by" roofing companies in the past couple of years and was put off by their "scare the old lady" tactics, unprofessional appearances/attitudes and general lack of knowledge... When I know more about roofing materials than they did, it's a sign! I am very happy to be joining the DaBella family and genuinely excited for work to begin. Thank you Devon and Jarrod!

My experience with DaBella is a warning to get absolutely every sales promise in writing before…read moresigning. Before purchasing a combined roof and gutter project, I specifically raised concerns about drainage and asked what would happen if trenching or French drains were needed to carry runoff away from my foundation. I was told that if the installer determined this work was necessary, it would be included, and that it did not need to be added to the contract because the installer would make that determination. That assurance significantly influenced my decision to buy the roof and gutters from DaBella. After installation, the installer told me additional drainage work was necessary--but that he was not equipped to do it. DaBella then told me it does not do French drains and the work wasn't in my written contract. That sequence is what I find unacceptable. I raised the issue before buying, received a specific assurance addressing it, was told why it didn't need to be written into the contract, relied on that assurance, and then after the sale was told DaBella doesn't perform the work. A professional contractor estimated the corrective drainage project at $6,924.23. I tried hard to compromise. I initially asked DaBella for $3,500, accepting substantial responsibility myself because I hadn't insisted on getting the salesman's representation in writing. DaBella offered $500. I compromised again, reducing my request to $2,579.75, essentially leaving myself responsible for most of the corrective project. After months of trying to resolve this, I sent DaBella a final written request. They did not respond. I paid DaBella in full. I repeatedly compromised. I gave them every reasonable opportunity to resolve the problem. My advice to prospective customers is simple: do not rely on anything a DaBella salesperson tells you unless the exact commitment appears in the contract you sign. If you're told something will be handled later, determined by the installer, or doesn't need to be written down, insist that it be added anyway. I wish I had.

Outstanding Service -- Repeat Customer! We've been very…read morehappy with Renewal by Andersen. We purchased and had windows installed about two years ago, and just had two more installed yesterday to finish the project at our home, 5 miles south of Spangle, WA. Our installers this time, Micah Roberts and Luis Gonzalez, were excellent. They arrived on time, were professional, courteous, and respectful of our home. They kept the work area clean, explained the process clearly, and made sure everything was perfect before leaving. The new windows look fantastic, fit perfectly, and operate smoothly -- just like the ones from two years ago. It's clear why we came back to the same company. The quality of both the product and the installation is consistently top-notch. We highly recommend Renewal by Andersen (and specifically Micah and Luis) to anyone looking for new windows in Eastern Washington. Thank you for the great work again!

We just replaced our doors and windows with Renewal by Anderson. They look great! Our…read moreinstallation crew was Vince C, Manuel G and Miguel S. They arrived on time all 4 days, worked very hard; did a great job protecting our floors and did an excellent Jon of clean up each day. We recommend Renewal by Andersen to all our friends.