I've used Moscow Glass over the last 7 years for my personal home as well as my place of…read moreemployment. They stand behind their work, are knowledgeable, professional and their prices are very competitive.

Be warned that a window installed by Moscow Glass & Awning cracked in less than 5 years' time from…read moreinstallation due to contracting from the cold weather. Because we are new owners to the home, we were told that the warranty did not apply to us. Must be pretty terrible quality if it can crack due to weather. I will not be paying them to do the replacement if this is the work that they do.

We have new windows! Thanks to Steve's Glass for replacing our huge, foggy living room & bedroom…read morewindows, along with a small porch window. This was such an easy part to updating our older home, from scheduling & ordering to expert installing! Now...for that screen door we need!

Once you have had Steve's glass do something for you there will be no reason to call anyone else…read more Not only did they help me on short notice but they exceeded my expectations. Friendly staff that treated me like a neighbor. 5 stars !!

****I want to add more to this review. Since the issues stated below came to light, Alex and his…read moreteam have worked with us to remedy this situation. It is my understanding that the awful behaviors was done not by DaBella but rather the contractors they hired to do the installation. They have since parted ways with that installer as their behavior does not reflect their business practices. They have also been more than fair in negotiating our contract for services provided. While this was a major oversight in the people they work with, I have no doubt this won't happen again and am appreciative of their willingness to listen to my concerns and correct their mistakes. **** I give zero stars? I can't even describe my dissatisfaction with this company. it was an actual nightmare. Read below for the saga of bad things that happened during our time working with DaBella. I had high standards for professionalism because my salesperson, Alex, was SO great! an has been a great listening ear throughout this ordeal and I am sure gone above and beyond his job--put him in charge! The team that came to my house on 1/11/21 did not let us know they were on their way and arrived at our house shortly before 9am. When my husband opened the door, the response was simply "Windows. I need Space". We could tell that english was most likely not their first language, but that is not what made us feel as though they were rude. They never even said hello or gave us their names. They seemed as though it was a great inconvenience to be there and were not friendly in any way. Throughout the day I tried to get updates from them on how long it would take or how things were going and was met with short grunts and few words. They were so drastically different from the experience I had with the sales team. They barely spoke to us at all; not even pleasantries. They took all day to complete our windows and were here from 9am to 5pm despite only having the 6 windows to do. While they were here they were on the roof and used multiple outlets within our house. At some point, they must have tripped a breaker because our garage stopped working. Had they let us know that this happened, I would not have been upset in the slightest, but they did not and so we had to bring out someone to fix it, costing us $65. They also had to go into our backyard to use a ladder to get on the roof. When they left, they did not close this gate. It was shoved into the grass and wedged open. Our gate is hard to open and must be pushed quite hard to keep open so we know that it had been done by a person, and not the elements. This led to our 9 month old puppy getting out of our yard. She recently had surgery on her broken leg and we need to keep her calm and safe. So not only did we have to run around our neighborhood to try to find our puppy, but we had the extra concern that she was not supposed to be out running and that her recent surgery could have been compromised. The rudeness, lack of communication, and lack of attention to details has been very upsetting for us. We are at the point of upset that if we could return the services, we would. I am so angry that these men came into my house and were rude to me and my husband and then caused us further inconvenience and stress after they left. But I am at loss for words at how upset and disappointed I am in the installation team. If that wasn't enough, it took weeks for the company to figure out that our gutters had not even been installed. The right hand was clearly not talking to the left. Once they finally figured out that our gutters were not installed, we got scheduled for the install and were rescheduled again. They were finally here on Monday 2/15/21 the installers had no idea where our gutters were supposed to go. We were only replacing some of them, and they had the amount of gutters they needed, but did not have a map of where to put them. So my husband had to go outside in the freezing weather and snow and walk around our house to show them where to put things. The instal team was really nice, but they took much longer than necessary because they were not provided information on where the gutters would go. This was the absolute worst experience I have ever had with a company. I had good hopes because Alex was so kind, but everything other than Alex was awful. DO NOT USE THIS COMPANY They only care about their bottom line, not the customer experience.

My experience with DaBella is a warning to get absolutely every sales promise in writing before…read moresigning. Before purchasing a combined roof and gutter project, I specifically raised concerns about drainage and asked what would happen if trenching or French drains were needed to carry runoff away from my foundation. I was told that if the installer determined this work was necessary, it would be included, and that it did not need to be added to the contract because the installer would make that determination. That assurance significantly influenced my decision to buy the roof and gutters from DaBella. After installation, the installer told me additional drainage work was necessary--but that he was not equipped to do it. DaBella then told me it does not do French drains and the work wasn't in my written contract. That sequence is what I find unacceptable. I raised the issue before buying, received a specific assurance addressing it, was told why it didn't need to be written into the contract, relied on that assurance, and then after the sale was told DaBella doesn't perform the work. A professional contractor estimated the corrective drainage project at $6,924.23. I tried hard to compromise. I initially asked DaBella for $3,500, accepting substantial responsibility myself because I hadn't insisted on getting the salesman's representation in writing. DaBella offered $500. I compromised again, reducing my request to $2,579.75, essentially leaving myself responsible for most of the corrective project. After months of trying to resolve this, I sent DaBella a final written request. They did not respond. I paid DaBella in full. I repeatedly compromised. I gave them every reasonable opportunity to resolve the problem. My advice to prospective customers is simple: do not rely on anything a DaBella salesperson tells you unless the exact commitment appears in the contract you sign. If you're told something will be handled later, determined by the installer, or doesn't need to be written down, insist that it be added anyway. I wish I had.

Outstanding Service -- Repeat Customer! We've been very…read morehappy with Renewal by Andersen. We purchased and had windows installed about two years ago, and just had two more installed yesterday to finish the project at our home, 5 miles south of Spangle, WA. Our installers this time, Micah Roberts and Luis Gonzalez, were excellent. They arrived on time, were professional, courteous, and respectful of our home. They kept the work area clean, explained the process clearly, and made sure everything was perfect before leaving. The new windows look fantastic, fit perfectly, and operate smoothly -- just like the ones from two years ago. It's clear why we came back to the same company. The quality of both the product and the installation is consistently top-notch. We highly recommend Renewal by Andersen (and specifically Micah and Luis) to anyone looking for new windows in Eastern Washington. Thank you for the great work again!

Micah Roberts and his assistant, Evan Canwell were very friendly, knowledgeable, and professional…read moreanswering all of our inquisitive questions. Micah assured us we wouldn't have any problems and if we did to contact him. We felt we have gained new friendships. We would recommend Anderson Windows to anyone. Thank you

Excellent sales and service and installation and very pleased with the dedicated customer service…read moreand quality workmanship. Installed an Infinity Sliding Patio Door with four layers of low e and sound reduction and a hemlock wood trim. Clean installation despite having to cut into the ceramic file floor by using professional protection covering. Also was only a half a day to install. Mike and Ken did a great job all around and came out a few weeks later to replace a bowed screen door and a marred cover piece, and now it looks perfect. Well worth the price but also a reasonable price considering the quality product and installation. Can highly recommend this company and the personnel as a high quality company that really does care about its customers. They are trustworthy and very professional, and Marvin stands behind its products. Michele LaBelle

These folks just aren't trustworthy in my opinion. We ordered two banks of expensive Marvin windows…read moreback in February 2026 to replace some contractor-grade windows in our 2005 spec-home in North Spokane. We intend to start replacing a bank of windows every six months or a year. NW Window came out to measure and then we ordered the windows. It took five months to get them - which is fine, as I understand that they're custom built, and that takes time - and then NW Window tried to install them. The installers were great, but they quickly noticed that the upstairs windows were fine, but the legacy trim could not be reused with the downstairs bank of windows. The person who had measured the windows back in February did not catch that there was a difference in trim depth between the upstairs and the downstairs. The next thing I received from NW Window was a quote for an additional almost $2K (plus even more for staining) to rebuild the window trim. This was on top of a sale of windows that was almost $24K. I get that no one is perfect, but you need to own your mistakes. NW Window, on the other hand, simply blamed the original contractor of our home for having inconsistent trim depth and is trying to shift the cost of their mistake to me. I will definitely look for a different window supplier in the future and will note to the window manufacturer, Marvin, that it should look for a more conscientious reseller in the Spokane, Washington area. Please note the ragged, more-than-3/8" gap in the trim on the picture below. It's sort of amusing that NW Window includes the following on the bottom of its invoices: "The bitterness of POOR QUALITY and LACK OF SERVICE is remembered long after the sweetness of a LOW PRICE is forgotten. Thank you for your business." They should read their own documents, as this was definitely an example of very POOR QUALITY and LACK OF SERVICE.

Is this under new ownership and management? My friends are having difficulties getting phone calls…read morereturned and scheduling appointments. It was never that way when I used their services 3 times.

Terrible customer service. Their guy who does quotes measured one out of four windows and when the…read morewindows arrived only one fit. The same guy argued with us throughout the project. They said we did not need permits, the city said that we did. They did not fill out or offer to submit information for rebates for the new windows. Going with this company cost us time, money and frustration.