Alright, I've lived within biking distance, if not walking distance to Kacey's for about eight years now, a little longer.
In that time, I've been to the establishment three times. My partner, who has lived here for...well...lots of years...I'm not sure when Kacey's came to being so I'm not sure who was first...anyway, he has always warned me against it.
I've officially determined he was making the right call.
First and foremost, the obvious complaint is that it is a cash or check only establishment. I totally understand, I really do. Small businesses can't necessarily make the investment required to take credit and debit cards. But...it still sucks. Sorry...it just does.
The first time, I went in with my partner...this was years ago and after a couple years or so of subtly convincing him to go, btw...but I got him convinced!
Once we were inside and placing our order, it took me about five minutes to realize why he didn't enjoy the place. The person behind the counter was seriously rude and acted completely inconvenienced by our presence. But the food was alright, not too unreasonably priced and basic fun Italian. Okay, whatever.
Fast forward a couple years, I've convinced myself it was just a bad day at the establishment, it's time to support the local business yet again despite the prior experience. Exact.Same.Happening. Employee, rude and inconvenienced. Me, completely uncomfortable and regretful that I decided to patronize the establishment but the food wasn't bad and the prices were fine.
Yet again, fast forward years later, to only a few days ago. I suppose this is where the real review begins.
All these years later, cards aren't accepted. Whatever, I knew that, I went to CVS to get cash specifically to get Kacey's because I really wanna support them. Luckily, this time, the cashier wasn't overtly unfriendly. Not friendly, just not unfriendly, which I think it totally fine, I just want to order food and not feel as though I shouldn't have walked into the place. I'm not lookin' to make buddies.
However, they were cleaning the parking lot, which is fine, but the downside comes later.
I get my food and, btw, the cashier was nice enough to even bring it out to me and hand it directly to me. No shouting from the counter or subtle eye rolling, just, take my order, help me with the menu a bit when I didn't realize the menu out wasn't the full menu, then bring me my food...she is the _only_ reason this isn't a one star review.
I get my food and start for the door, where the men apparently in charge of the lot cleaning just sorta cut me off as I'm walking and shut the door behind them.
No, I don't expect the door to be held open for me or anything like that...but I was carrying food, had to kick the door open and when I walked out they were just kinda...standing there...watching a dude pressure clean the parking lot. And as I walked by, it smelled awful and water got on me...I hate to say you had to be there but that's probably all that is, yet I still found it frustrating.
Finally leaving and getting home with the food, it's time to eat. Two dishes were ordered, the lasagna and the chicken parmesan...that's what brought this review to life. Normally the food is bearable and, "Fine, whatever, I don't care."
Not this time. The lasagna had no flavor outside of some basic cheese and tomato sauce. The chicken parmesan was, frankly, disgusting. I could barely bite into the...stringy? Is that the word...I'm not sure...it was tough, hard to chew and felt mildly bony. That's what it tasted like to me...it was kinda gag worthy honestly. The bread and salads were nothing to write home about in my opinion.
In conclusion, I will _never_, _ever_ go out of my way to patronize them again. Admittedly, they lost a customer that _literally_ only ate there every few years...but...considering how much I eat out...had I not had such consistently poor experiences, I would have been a valued, loyal client.
In the future...I'll just go to Fazoli's at this point. read more