Everyone is so kind, professional, knowledgeable, and organized. 10/10 recommend. Leigh and Dr Kofi…read moreBrown are the best

Unacceptable Experience and Concerns Regarding Hygiene and Billing…read more I am writing to express my extreme dissatisfaction with the service I received during my recent dental cleaning appointment. My experience was highly concerning due to misrepresentation regarding insurance coverage, questionable billing practices, and, most alarmingly, a severe lack of sterile protocol from the dental assistant. From the outset, I was informed that my routine cleaning would be free as the office was in-network with my insurance carrier. However, when I inquired about potential charges, the staff was evasive and unclear, which immediately raised a red flag. The most concerning aspect of my visit was the dental assistant. She appeared to be new and demonstrated a profound lack of awareness and training. She repeatedly failed to hear or respond to the dentist's instructions, requiring him to repeat himself multiple times. Her hygiene practices were particularly alarming: * She frequently put her gloved fingers in my mouth, then immediately touched the computer screen, and then returned her same gloves to my mouth. * She handled the X-ray gun with these same contaminated gloves, touched the screen again, and then put her fingers back in my mouth. * At one point, she put a pen in her mouth and then proceeded to put her fingers back in my mouth. This blatant disregard for sterile technique significantly increased my anxiety during the appointment. Following this, the dentist informed me that I had tartar and inflammation only on the right side of my mouth and recommended a deep cleaning costing $720. Given the previous issues and my knowledge of my own dental health, this assessment felt disingenuous. I immediately expressed my desire for a second opinion, as I was confident there was no such issue, especially confined to only one side. My insurance plan covers two cleanings per year at no cost. After leaving your office, I promptly scheduled an appointment with another in-network dentist, where I received a proper and thorough cleaning without any issues. However, shortly after my visit to your office, I developed a sore throat, which I strongly suspect was a direct result of the dental assistant's unsanitary practices and cross-contamination. I urge you to address these serious issues immediately, particularly the unhygienic practices of your staff. No patient should be subjected to such a risk of infection. I also recommend a review of your billing transparency and the accuracy of your dental assessments. To the smooth dentist aka Bollywood: don't have your staff lie and say you're in network when you're not. That's fraud. Scamming money from your patients will bring you nothing but bad karma ok Bollywood. So don't do it. Be honest you'll be a better person.

Exceptional, Honest Care at a True Private Practice…read more Finding a genuinely private, non-corporate dental practice in Marietta is tough, but Merchant's Walk Dental is an absolute breath of fresh air with no unnecessary upsells. I recently brought my 91-year-old mother in for a severe dental emergency involving a broken bridge and two broken teeth. They fit us in immediately, treated us like family, and provided a clear, honest treatment plan. The doctors here prioritize patient safety above all else. Dr. John Bishara thoughtfully waited for hematologist clearance before doing any extractions, making the right medical decisions for her overall health and giving us immense peace of mind. Later, Dr. Milli Patel was incredibly meticulous when making the mold for her new bridge. She even brought in IT support to ensure the digital mold was absolutely flawless, specifically so my mom wouldn't have to endure the taxing process a second time. The staff is equally fantastic. Tabitha was an amazing dental assistant, and Karli at the front desk kept us perfectly informed every step of the way, making a stressful situation completely worry-free. The office is spotless, spacious, and the personalized care is unmatched. We are eagerly waiting for my mother's final bridge to arrive and will update this when it does. Highly recommended! Thank you, PT

Great experience with my visit. Dr Bishara and Dr. Milli are professional and caring. Everyone's…read morefriendly . Highly recommend

I Came in at a short notice and they took care of me. No complaints at all! They very approachable…read moreand understandable while maintaining a great standard of professionalism.

Great staff. I had a hard time finding a dentist when I moved to Atlanta. Several would cancel or…read morebe unprofessional. I appreciated the communication from the team at West Cobb Smiles. The cleaning was better than expected and it was communicated clearly on how to move forward with self maintenance. After the visit my teeth honestly felt more clean compared to previous dentists. I would highly recommend Dr. Thomas.

Today I had Julie which was amazing during my visit I'm grateful thanks for everythingread more

It's is so important that we acknowledge excellent service. My wife comes here and forced me to…read morecome. Well hate to say it she was right. From scheduling the appointment, Check in, triage and Care plan education with the doctor was EXECUTED PERFECTLY. I am in healthcare and trust me i am will grade the front desk to the check out. Dr. Patel and her staff really care about their patients. You as a patient have to own your experience and know your insurance. If you don't use insurance we'll do your research but i am stamping this office as an amazing place for patients. No i didn't post this for any gift or anything in return. Sometimes it's just good let ownership and staff know when things are going great.

I highly recommend Gilreath Family Dentistry for a full variety of dental and orthodontic needs. My…read morefamily has been with this practice for so long now they are family to us. Entire staff is the epitome of excellence. They are caring, highly skilled, and client centric, always anticipating your needs, careful to ensure your unique needs are met. Dr. Paul is simply wonderful. I am very dental phobic, yet, I trust him implicitly. He is as gentle as one can be and has never, ever, caused me pain. Keenly skilled, he has the patience of Job, and is truly gifted in his engagement with his clients-he takes the time to know you, to know your family, your general health and well-being. This is a provider who genuinely cares, and it is felt in all your interactions with him. Dr. Paul became my dentist many years back after I experienced a very unfortunate complication from a previous problem and providers. He is the only one who could handle my case. I now travel from out of town to this practice as he is the only one I trust to attend to my needs. Dr. Paul does it all; he has built a practice that covers a wide variety of needs-dental, ortho, endo, cosmetic, etc. You just absolutely can't go wrong in choosing Gilreath Family Dentistry-delivering their legacy of excellence, every single day.

Had a clean and X-rays on time office is nice good atmosphere good people. Care and o so was on…read morepoint.

I strongly disliked even the idea of going to a dentist…read more However upon arrival and being greated by the nicest and most caring team, all my worries went away. Everybody including greeting staff to the doctor and assistants were simply just great down to earth people and cared deeply about my concerns and walked me through every step of the way, and even when a slight inconvenience happened like getting extra xrays, they always thoroughly appologized even through it was not necessary. I got my cleaning done today and although the procedure was uncomfortable, the doctor talked me through it all and took breaks to check on me to make sure Im still doing okay. Overall 10/10 5 star experience and if you are worried about going to the dentist I can assure you this place will treat you right! P.S. They offer an itemized bill without asking for it, so no shady business there!

similar to other reviews. scheduled appointment for routine cleaning. An hour into the…read moreappointment they explained that they were unsure if they could do the cleaning while i was there. They finally "found" a hygienist that could do it, but only if i agreed to out-of-pocket procedures. When i refused, they said they would not do the cleaning. Complete bait and switch.

Let me say I really dislike going to the dentist. I have always dreaded it. BUT this establishment…read moreis so professional and comforting. They are very professional and have excellent customer service. Staff was very thorough and transparent explaining my treatment. They had financial options. I have a FSA account. Please utilize this if your job offers to cover health expenses. Services were completed with care. I had a very positive experience. I would definitely recommend to friends and family.

Love Dr. Witt and his staff. I always have a great experience here. The office is clean, the staff…read moreis kind, and the care is excellent. Highly recommend!!

I have been to the dentist more times than I would like this year but I keep returning for my…read moreappointments. The staff are friendly and they are also the reason my insurance covers most of my treatment. They informed me my provider had better plans than what I had originally. My hygienist Rebecca was amazing. She was very thorough and explained everything so well. My treatment plan and how it affects me and my health. When I get treatment they offer me a list of items I can have such as a blanket, water, the remote to the tv and several other items. They provide me with glasses for my treatment and a hot towel to clean my face. I definitely don't mind visiting the office when I typically go running.

The level of incompetence experienced from this office is like nothing I have ever experienced…read moreanywhere before, regardless of industry. Either they just don't care or the left hand has absolutely no idea what the right is doing. Everything looks great and I suppose is intended to be impressive with all the latest tech etc. but when a customer experiences as many issues, mishaps, lack of communication, etc. as I have, then none of that matters. I would encourage the office to focus on the level of service provided to your customers and a little less on having all the latest gizmos. Anyone that believes any of that matters while delivering the poorest customer experience ever (what a title to inherit) is sadly mistaken. I literally picked the office due to the glowing reviews but I would advise anyone who likes to avoid hassle and headache to absolutely stay away. Involving the office manager has not seemed to have made the least bit of difference either. I cannot wait for my treatment to be done (IF that EVER happens) so I can find somewhere else in a hurry. The ONLY thing they have done well is to accept payment and it was all downhill after that.