I received a gift card for Christmas for Massage Luxe Spa. It says it's for a 60 minute massage or…read morea luxe facial. I admittedly, put the card away and forgot about it.
When I saw it, I thought, "this is probably expired."
I searched for the locations, called the closest one to me, explained the situation, and the receptionist was lovely. I told her it was from 2 Christmases ago and I wasn't sure it was good. She took the number on the card, and confirmed that it was all set. I filled out the sent paperwork, and got excited for this "treat myself" moment.
There aren't any of these spas near my house, so I drove to the closest one to me, a half hour away. Only for the receptionist to tell me that my gift card isn't good here. She was not apologetic, I explained that I had called and got confirmation that I was good to go.
She said she called her manager, and wouldn't be able to pay the esthetician because the money would go to another store. (I've worked retail, I get it. I do)
But wait! I'm in luck, instead of using my gift card, I can pay $80 because I've never been here before.
I simply responded that I'm not going to do that. She looked at me incredulously. She asked if I was going to get my facial, I asked her, "Why would I do that? Why would I give you money when you've refused a gift card I got confirmation over the phone at 3:00 today to use."
She then turned the gift card over and pointed to the letters and said, "See? It says Bloomfield Hills."
Okay, so I should've read the small letters in the back. That's on me. But maybe whomever I spoke to on the phone should have asked if it said a location.
I suddenly got nervous that they're going to charge my card I had to give them to place my appointment, so I asked, and she said she's not going to charge me. I guess we'll see, because they did make me sign a 6 hour cancellation contract.
What a terrible experience. Zero customer care. A huge waste of my time and gas. I genuinely, sincerely hope that whomever owns this establishment reads this and knows that you've earned a detractor for life.
As I was about to leave I said to the receptionist, "I don't live close to here. You really should make sure that whomever answers the phone knows to double check these things." She looked uncomfortable so I left. Mainly because I feel stupid but they definitely perpetuated that feeling. No thank you.