Before buying he Eversave voucher I read the reviews. Seemed like booking was an issue for many,…read moreso I checked online booking before my purchase. There was, coincidentally, one available time that worked for me but I noticed, at least with the owner Jessica, that there were times in April total and then nothing else available until well after the voucher expired. I didn't check the dates for the other therapists, so there might have been more availablity there and I was specifically looking for 90-min deep tissue massages so that might have narrowed the available dates. I had something else at the time of this appt, but it was somethign that was easily rescheduled so I took the only available weekend appointment (April 7 at noon) and rescheduled my other thing. A day or so before my appt I got an email asking if I could possibly come later because of a scheduling issue ("overlap via another therapist"). I could not because of my own schedule, so I suggested that I could some early. It was agreed that I would come at 11. I didn't have an intial email reminder (I had an online confirm that I copied and pasted to my calendar so I didnt' look for it either until later - see below - and the updated reminded had a start time but not an end time - also relevant later.) The waiting space is less spa and more office, which, whatever, I'm not there for a lush waiting room. There is no receptionist or anything so if you arrive and there is a door closed please show some courtesy and remain quiet until it is your turn. The therapy room is quaint, like a tiny bedroom, and the atmosphere is relaxing. I did notice at one point during my massage that the music was *very* Christian which would not be my preference but I don't know if that was the therapists choice or if it was just Pandora doing what Pandora sometimes does when you like one song so whatever. The massage, itself, was excellent. It is difficult to find therpists who do quality deep tissue work but Jessica Bissionette is on her game. Assuming you think the price is right for you and you can actually get the appointment you want, if you're in the area, this might be the therpist for you if you like really deep work. I noticed she asked me to flip over sooner than I had expected, but she was doing her thing and I don't necessarily need exactly 45 minutes on each side so I shrugged it off. However, at promptly 12, she stated I was done and walked out. It seemed short, but it took me a minute to really get my bearing and take in the time. I didn't feel cheated, I was just confused. I called for her but she must have gone to the ladies room so I waited and called some more. Eventually she came back and was surprised I was not dressed and ready to leave. I pointed out the time and figured she had not noticed and made a mistake but she stated I was only booked for an hour. After I was dressed she came back in and proceeded to explain to me why she could not have possibly made a mistake and this scheduling issue was entirely my fault unless I could prove otherwise. Um. WHAT? Note that I actually wrote the two paragraphs of this review a MONTH AGO as they happened, so I'm not dealing with poor memory or the like, HOWEVER, even if I was, even if this was entirely my fault (which is wasn't), taking that much time to explain to me why she can't possibly be wrong was in exceptionally tacky and unacceptable. Had she merely said something like "I'm not sure what happened but I'll be in tuch and we'll work about a fair resolution," I'd have gone about my day without having been annoyed and been fine. Later in the day I received an apology for the error, which had it ended there would have resolved all of my issues, but, instead, it proceeded to reiterate how the mistake couldn't possibly have been on their end. The resolutions offered were: a) come back for a 30 minute massage another time - I am at least 30 minutes away and I find 60 minutes to be too short so... no. b) come back and book a 60 minute massage and get the extra 30 added on - I already pay $85 for a 90 minute massage for an EXCELLENT therapist that never has any scheduling issues closer to my house that alwasy has superb customer service (see my other massage reviews!) so ... no. or c) She'll refund me $10 because Eversave only gives her half of the voucher price. I decided since my purchase was with Eversave, I'd turn to them for remediation for the difference between vouchers. Their response was more than I'd expected and I'm grateful for their excellent customer service. So, in short. 5 star massage but at high end prices in a low end venue. 1 star customer service.

After purchasing a Buywithme coupon for 2 visits, I had such a hard time making an appointment…read more(there were limited slots available and they were all very far in advance). I thought I booked an appointment for a certain day and sent my boyfriend down there, he was told they overbooked and to rebook. I do not know if it was an error on my part or on their side but we were "reminded" of an appointment that we had not booked, and by the time I called it was too late to cancel. I emailed with Jessica asking what our options were, and by the time she got back to me it was after the appointment time and I was told we would lose the coupon amount for one massage. If that was the case and she got back to me before the massage time I probably would have left work to take it instead of losing the coupon. I then informed Jessica that I had emailed Buywithme and they were able to give me a credit for the coupon and I would no longer be needing her services. She then informed me that she would be contacting Buywithme to tell me that the error was my fault and I did not deserve a credit. This is my first negative review on Yelp, I'm sure the massages are great, but the attitude and appointment inconvenience was not worth my trouble. I will go to the Cortiva massage institute in Watertown for a $30 1 hour massage (if you book online), and they always have slots available.

made an appointment yesterday last minute and Jenny was very accommodating, she had some…read moreavailability and set me up, I was looking for just a half hour but she extended it to an hour, I never felt hurried or that she was anxious to leave, i've been dealing with a pinched nerve in my neck and sore shoulders, happy to say no longer an issue, I felt amazing afterward and even better today, she also worked out soreness in my calves and achilles, I'm a bit of a weekend warrior playing sports and working out, I'd say the technique was more of the sports massage variety and it was terrific, I'd highly recommend, thank you Jen

Have had several massages here. In my 70's have had years of different massage techniques. I can't…read moresay enough about the experience I am having getting regular massages there. While recuperating from shoulder fracture I received great massage support for the injury. The full body massages are just incredible. Sometimes I enjoy conversing with Jessica, sometimes not and I let her know I want to be silent. She is very amenable to whatever is requested. I highly recommend this salon.

Seems like a pretty basic chain massage company! I had a lovely first massage with Marquita…read more(standard relaxation); I haven't tried deep tissue yet. I did purchase a membership, not had issues with it yet. Staff seems friendly enough, average prices.

BUYER BEWARE I paid for a coupon for a massage. I was then told by Elements Massage I needed to…read moregive them a credit card to put on file in order to make the appointment. When I said I could not put a credit card on file they would not give us a refund. AGAIN, MY BANK PAID ELEMENTS MASSAGE THE MONEY AND THEY WOULD NOT REFUND IT. COMPLETE SCAMMERS.

Very nice Asian massage parlor which offers traditional Chinese Tui-Na massage and related…read moretherapies like hot stone massage, cupping and Gua Sha. There is also a selection of Chinese medicines for musculoskeletal issues for sale in the lobby. I recommend the Xie Shang plasters with a picture of a tiger on them for foot pain.

I wish I read comments before coming to this place…read more The massage was average. What made experience worse is the massage person asking for 20% tip and making me feel bad for only tipping her 15% on $70 massage. Tips are always up to a customer and the massage wasn't exceptional at all. I wouldn't come back here again.

Sun Massage has hands down been my favorite place in Watertown for the past year. Anytime I come in…read morewith a sports injury, I don't even have to explain it... they just find it and fix it! I have seriously never had such consistently amazing massages in my life. Worth every penny and more!

I came in for a headache and left feeling much better. Snow was kind, asked all the right…read morequestions, including how the pressure was, and was responsive to my needs. She adapted beautifully to my request for lighter pressure (medium), and hit all the right spots! Lastly, it couldn't have been easier to book an appointment. I woke up with the headache, went to their site, booked the appointment for one hour later, and when I walked in she knew what to do! I can't wait to come back.

Very thoughtful and thorough. Jenny took the time to ask me how I was doing through out our one…read morehour deep tissue massage. She excused herself when she had to leave the room for a few seconds and even noticed I pulled my earring off while getting on to the table. She found my very expensive earring and took really good care of me! I am very grateful and will be back! Thank you!

Very nice people. They asked you what points you wanted to work and how much pressure you want. I…read moredefinitely want to come back! The only issue and it's not a huge deal, I don't remember them saying their names.

Great massage with Vivi. She was one of the best I have had and I felt like a new person leaving…read morethere. She is very attentive to any particular areas you may be having issues with. She can also do any type of pressure. I like medium which she did perfectly. She can also go very deep upon request. She has a warm personality which makes the experience even more relaxing. I highly recommend her.

Stretch session was useless. My therapist was extremely gentle and did not provide any meaningful…read morestretching exercises. She did not even attempt to move my limbs close to their potential and provided no pressure to accentuate the stretch properly. Waste of time and money

I love this place! I went here last April 14th! I have a Groupon and I didn't have cash with me for…read moretip. Felt bad but the lady who gave me the massage said it was fine. The excellent ambiance, the hospitality, the service are all of the factors that would make me recommend this place! I will be booking my next appointment next month and I cannot wait to give that lady my 40% tip

The service is top notch. I have had numerous massages and a facial. Service is excellent and I…read morehave and will return regularly.