Prompt response and professionalism! They were direct and helpful with the process. They were easy…read moreto deal with and efficient in arranging a meeting time.

Good service, clean work, responsive, good customer service. Josh came and got the job done right…read morebefore Thanksgiving. We didn't have all the parts we needed but he didn't have a problem going out and getting what we needed to get the job done. I recommend.

I'm extremely happy with the work Plumb Doc did for us. I worked specifically with Brian, and he's…read moretruly a salt-of-the-earth kind of guy. I genuinely enjoyed and appreciated his support throughout the entire process. I originally contacted another company with higher online ratings, but they couldn't get anyone out the same day. I decided to give Plumb Doc a shot despite their slightly lower rating--and I'm really glad I did. The service I received was absolutely 5-star level. Brian came out quickly and accurately diagnosed the issue: a pin-sized hole in one of the PVC pipes underground in our front yard that feeds the house. We had noticed water running down the driveway and weren't sure if it was just runoff from recent rain or a broken pipe, especially since temperatures had been below freezing. Brian confirmed it was a leak by shutting off the water to the house and checking the meter--we were still using water. From there, Brian walked me through multiple options, ranging from a full pipe replacement to a targeted repair. I was dealing with family health issues at the time and needed the fastest, least disruptive solution so I could focus on being at the hospital. Brian really stepped up. He suggested bringing in a leak-detection specialist using sonar equipment to pinpoint the exact location. It added a few hundred dollars upfront but would save time, money, and yard damage in the long run. We went with that option, and it worked exactly as promised. That evening, a gas technician came out to mark the gas lines, the leak-detection team arrived the next morning, and Brian dug a very small area and replaced the damaged pipe on day two. He even worked past dark to finish the job. Plumb Doc handled everything--all scheduling, coordination, and follow-through. Brian personally made sure every vendor piece was handled correctly. A few days later, after the clay had settled, Brian came back to fill in the hole--even though we had already paid. He even offered to buy a bag of mulch to cover the area, which we declined since we planned to re-mulch anyway. The leak is fully fixed, no more water loss, and the price was completely reasonable. Throughout the process, Brian kept me informed via text, sent photos, and made sure I always knew what was happening. Beyond the technical skill, he's just a genuinely good guy--someone you'd grab a beer with. Too often, you talk to a company owner and then get sent a low-quality crew. That did not happen here. I couldn't be happier with the service and would absolutely recommend Plumb Doc to friends and family. A lot of people give 5 stars for just expected service, so I want to make it clear that this job exceeded my expectations and truly earned their 5 stars.

Very knowledgeable plumber and very friendly. They got the job done. I would recommend but make…read moresure you ask for a good plumber. Not all of their plumbers are good at communication.

Smoke and mirrors. Do Not hire. Did not install properly to…read morecode. Not a great communicator.

Excellent service knowledge, transparent pricing and fix recommendations. Prompt response and…read morethorough follow-up.

Josh was professional, honest and personable. He diagnosed the problem and even after I had signed…read morea more expensive estimate, when he found the problem could be solved for less he let me know. Fast, efficient, and extremely knowledgeable. Highly recommended.

Do yourself a favor and NEVER use this company…read more The tankless water heater descaling service is a SCAM! My water heater kept giving error code of blockage, and I had to reset it every other day. The tech Anthony recommended descaling. I was charged close to $900 for diagnosing the water heater and descaling it. It only took him 5 min to set up the descaling, the rest of the time was just waiting for the heater to flush itself. My water heater gave the same error code the same night. I called Plumbing Express again. Another tech came, he said he couldn't find anything wrong, he said maybe due to strong wind. He just hit the reset button, which I knew to do it myself. I called Plumbing Express again. This time they didn't come, and gave me $2,000 quote to repair the piping and all that. I debated for a long time between repairing and replacing the whole system (my system was only 5 years old). I decided to call another plumbing company for second opinion. They came and found the inlet water filter being extremely dirty and blocked. They cleaned it, and now my water heater is working like new again, and the new plumbing company charged me less than $100. Cleaning the filter was supposed to be part of the annual maintenance descaling that I paid Plumbing Express to do, which they obviously didn't do and I paid $900 for. They even mis-diagnosed and wanted me to fix the whole plumbing system for $2-3k. It is insane! Another issue was during the first appointment of fixing my water heater, I also asked Anthony to look at my shower faucet because it didn't control temperature very well. It was working fine besides the temperature part. He unassembled it to look inside. He said the cartridge needs to be replaced. He had to look for it and would call me back. Anthony put the shower faucet back. The same day when I used the shower, I turned the faucet and it fell off. It was very obvious that Anthony assembled it incorrectly. He came back and couldn't put it back because the parts inside broke already. He said he would call me back about replacement quote. Never called me back. I had to call office multiple times. After that, they said the faucet is too old, there is no replacement part, I would have to replace my entire master shower system. Not only Plumbing Express didn't fix my shower faucet, they completely broke it. They turned a simple problem into something they would cost me tens of thousands of dollars to fix. Now I'm still living with my faucet broken off and still trying to figure out a way to fix it without breaking my bank.

Alex was great! Arrived on time and completed the job quickly and cleanly. Would highly recommend.read more

I had a prior excellent experience with Alex so called him when our kitchen faucet went kablooey…read more Admirable response time - within 24 hours of speaking with Alex, my new faucet was installed and my wife thought I was a hero. Thank you again, Alex! I'll always call Peach when I have plumbing issues.

We have used this business for work related plumbing issues for several years…read more This time we had a leak at home and we needed help immediately. My husband called the company and help arrived the following morning. We were panicking because the leak seemed to be under our drive way. Luckily after little digging the plumber discovered where the leak was and took care of it. The actual repair didn't even take two hours. They changed the leaky pipe and left us happy. Their pricing was very reasonable, unlike what some of the larger companies would have charged. The plumber also suggested that we contact Cobb County Water System and ask for adjustment on our water bill due to a leak. Great advise. This is a nice small business, and we can highly recommend them for your plumbing issues.

Had work done on my main sewer line had roots in it, fought with it for over 3 years. Doing yearly…read moreplumbing calls finally decided to take care of it. Called a few places, Mr.Rooter was the best priced and something like this.I wanted to go with a national rated company for the insurance purposes. I honestly can say I was not disappointed. Definitely. We'll be calling again if I have any issue.

AVOID AT ALL COSTS. What started as a run of the mill powder room faucet and toilet handle…read morereplacement has turned into a month-long fiasco, complete with a toilet that hasn't stopped running, no sink at all, and, worst of all, severely damaged hardwoods on two floors (amounting to several thousands of dollars of damage). To add insult to injury, the business/franchise owner has actively avoided our calls for several weeks now. Well, time's up. Atlanta customers deserve to know what to expect if they move forward with this business. Here's what happened: 11/24: Mr. Handyman (affiliate of Mr. Rooter) comes to replace bathroom sink faucet and toilet handle, among other minor things. He was unable to complete the plumbing work and said we'd need to have a plumber come out. We paid $612.16. 11/25: Arthur from Mr. Rooter comes and states that Mr. Handyman completed the work incorrectly and he needed to strip out and the work and re-do it. Arthur re-did the faucet installation, which required turning off the water supply to the house. When he completed the work inside the hours, we paid the invoice ($1,560.28), after which Arthur headed outside to turn back on the water supply to the house. When he did, gallons of water began shooting out from the walls. Apparently he failed to connect the water supply lines to the sink, a reckless breach of the duty owed to us. As a result, water flooded the bathroom, hallway, and home office. We jumped into action immediately, grabbing every towel we could find to absorb as much of the water as quickly as possible, using our shop-vac, and running an industrial style fan to help with water remediation. Arthur watched this happen and also tried to help. Notwithstanding our efforts, water also seeped through the floor and walls down into the basement, partially flooding two areas. Although we got all standing water up as quickly as possible, within hours the real hardwood floor boards were bowing in the affected areas on the main floor, and water was seeping up between LVP planks in the basement. 11/26: Mr. Rooter sent out a master plumber, an agent of Mr. Rooter, who called the franchise owner and took photos. He apologized that this had happened and assured us that Mr. Rooter would make it right. 11/26 - 12/4: We made several calls to Mr. Rooter asking for updates and repeatedly requesting that they send hardwood and water remediation professionals to assess damage and recommend the appropriate course of action. 12/4: Mr. Rooter finally sends a third party hardwood expert to assess the damage and provide a quote to repair or replace the floors (a tacit acknowledgement of their initial duty and breach, the damage caused, and their obligation to make as whole). Mr. Rooted failed to send a water remediation expert to address possible mold risk, despite our requests. 12/5: The hardwood expert provides Mr. Rooter with a quote. 12/5 - 12/19: Again, we've made REPEATED calls to Mr. Rooter asking to speak with the owner. Each time we call, we're told by someone at the office that he will call later that day and that they understand our case is a priority. The owner did call us once early in this time period - around 6:45 am. Though we called right back, he did not pick up and has since failed to call us back despite multiple follow-ups and assurances from the office that "he'll call you today" or "he'll call you this week." They even once told us, "Oh he literally just stepped out to go to the bank. He'll call you right back." Not surprisingly, he did not call us back. Enough is enough. Today is December 21, almost a full month since this business damaged our home, left us without a working bathroom, and kept our payment despite the foregoing. I am appalled by Mr. Rooter's business practices, their total failure to remedy the damage they caused and make us whole financially, and their lack of urgency in this matter. My patience has officially run out, and with it, my desire to avoid litigation.

Our sink drain line had a crack in it and needed to be cut out and replaced. Raw plumbing was the…read morefirst to reply to the Yelp request and was able to get out and serve a non-emergency issue quickly. Allen was super helpful and had great rapport. He diagnosed the full issue and got it addressed. Additionally, a water line to the sink was accidentally obstructed and he returned immediately to get that worked out. Great service comes from dependability and follow through. Full marks for Allen and Raw Plumbing.

Demetric and his team are reliable and competent. Demetric gave me a cost upfront and did not play…read morethe estimate games that the others push. I needed a drain line blockage removed and it was complete in around half an hour. I will use Raw Plumbing in the future because they get the job done and know how much it costs.

I can't say enough about TE Certified! They were very polite, intake was quick and they sent…read moresomeone out the next day. Mario Vazquez was patient, knowledgeable and thorough. I appreciate the time he spent troubling shooting and getting to the bottom of my AC and furnace issues, while not making me break the bank! They have a customer in me for life just based on his integrity. I highly recommend him and TE Certified.

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.