I really wanted to like these guys. They were personable & enthusiastic. Their initial quotes were very reasonable.
After initially contacting them in October of 2022, I didn't receive an estimate until the end of December, but I told them I didn't mind waiting until after the new year to begin.
In February, we made some adjustments to the design & finally had a solid plan & an AGREED UPON PRICE. I was told they'd send me a 3D rendering of my kitchen in 2 weeks so we could choose cabinet & counter colors.
In March I still hadn't heard anything, so checked in to see how things were coming along & was told by the new rep, (I think his name was Obed) that my previous sales rep no longer worked there. I specifically asked if they still wanted to do this job or if they were too busy. He assured me they were able to go forward but I guess they didn't have the old rep's notes, so we had to start over.
We had a couple of cancelled appointments due to COVID, but several guys came out June 3rd & offered some great ideas. I gave them copies of my print out that listed all the work I needed done & asked if this could be accomplished within my budget. Obed said that as long as we chose the less expensive cabinets it should work. He said he'd get me a new quote by the next week.
By the end of July I still hadn't heard anything so I (again very nicely) checked in. They had obviously forgotten all about me & hastily threw together an estimate (forgetting a lot of the things we'd talked about even though I printed out the plan for them).
It was $25,000 more than the agreed upon price, but it also didn't include several of the things I needed done, reused my old gutters instead of replacing them (as Obed himself had insisted we needed to do) and on top of all that, now I had to buy many of the materials myself! I can only imagine how much higher the costs would soar after THAT added expense! The new estimate was an increase of more than a THIRD of the total project, and that's BEFORE adding in the materials! The initial quote included everything.
I was understandably upset, since I thought we were ready to proceed on roughly the original February quote ... that we'd already agreed to. I get that prices have increased, but I doubt they've gone up over 40% in just 4 months! Plus, the delay was on THEIR end. Still, I didn't get mean, yell or curse. I just said this felt like a "bait & switch."
They clearly found this very offensive and sent me back a dismissive email "wishing me the best of luck with my new contractors." They offered no apology for wasting almost a year of my time & made no attempt to sit down and look over the estimate to see if we could cut costs somewhere ... Nothing but a kiss-off, and after I waited so patiently, without a single complaint ... for NINE MONTHS!
This is not how professionals treat their clients. They have great reviews on other sites, but I'd strongly advise you to be wary of this company. They do put estimates in writing but it would be very wise to insist on a Start Date & a Locked-in Price. A quote in writing clearly means nothing. read more