K9 Staycation is Shadycation
In the latter part of April, using the website "Rover " I booked boarding for my dog with Hannah. Everything was great - the reservation process was easy and my dog came home a happy little camper. At that time, Hannah mentioned she had her own business "K9 Staycation" and suggested the next time I need boarding that I could book directly with her and bypass the Rover fees. I took her suggestion and contacted her directly on 7/28... SORRY I DID. I inquired about boarding services for the period of 7/30 - 8/2. Hannah said they are available. Late on the 28th, Hannah sent an invoice that stated a $25 deposit is required. Early on 7/29, I Zelled her the $25 deposit. All day I waited for confirmation that never came. On 7/30, the day of boarding, still no communication from Hannah. At this point, I am very worried about my plans I sent Hannah a text at 11am asking her if everything is good and please provide her address so I can drop off my dog. NO REPLY, NO COMMUNICATION FROM HANNAH. At 1pm I know my plans are ruined. I sent Hannah another text, "Thanks but I no longer need your services. Please return my $25 deposit immediately" Now Hannah can communicate, she replied, "No refunds for cancellation". I replied, "You canceled the appointment by not responding in a timely fashion. You did not confirm receipt of deposit. You did not confirm reservation and you did not provide an address for drop off. How can I keep an appointment if I do not know where to bring my dog". By her lack of communication Hannah inadvertently cancelled the appointment. The lack of communication, the lack of professionalism is enough reason to never use her services again. read more