I brought my dog here recently for the first time but did not have a positive experience. I booked…read morewhat their website describes as the "Bath&Trim- Bath, ears, nails, glands, trim around the potty area, feet & face." When I arrived for her appointment, I read this directly to the staff member/groomer from their website, and she confirmed that my appointment included all as mentioned.
We agreed my dog did not need her facial hair trimmed, but I specifically pointed out the overgrown fur on her paw pads to be done and asked if "feet" included that, and she said it did. She said the package was $59, and it was cash or check only -- which would have been useful to know when I booked the appointment. It was a stressful ordeal to get cash from the bank before they closed. The groomer also informed me at that time that although my appt was for noon, it would be 2-3 hours before they would call me to pick her up. (It took 2 hours 45 mins.)
When I picked up my pup, the fur on her feet area had not been trimmed at all. Instead, inexplicably, her entire stomach area had been trimmed back (no where near her groin), which was clearly not part of the package. Her toenails had been haphazardly chopped and left jagged, so I had to use a metal nail file to smooth them out when we got home. They also did not trim her right or left dew claws at all.
Also, the following day, it became clear that the shop had not expressed her anal glands as advertised, as she leaked from them. (We've been having an issue lately in which her glands are not expressing with her bowel movements, so every two weeks we've had to bring her to the vet to have them manually expressed. We're trying to figure out if it's caused by a food allergy issue. This visit at the groomer was on day 10 since her last vet expression. If the groomer had expressed her glands, she would not have had another episode for at least an additional 10-14 days because it would have taken some time for her glands to fill up again.)
Finally, when I picked up my pup, she didn't really seem herself. Almost like she was high, like she had been given something? Perhaps? Normally she hates if I do anything to her toes at all, but when I filed them at home afterward, she just stayed there in a daze. She proceeded to snub me for a whole day. I don't know what she experienced at this shop, but she was not happy, and that's not really normal for her. She's a very sociable, upbeat dog normally.
All told, I paid $59, plus $10 tip, for a package that was supposed to include six services, but that in actuality only included 3.5 (half for the jagged toes). I tipped on the spot out of anxiety & self-consciousness. I do have regrets.
I gave 2 stars because the bath & dry was well done, and the staff were friendly and polite to me during drop off and pick up.
However, I would not return to this groomer or recommend their services.