I found this salon last minute, when I realized my poodle looked like a giant marshmellow with…read morelegs, and saw that he no longer fit into his cold weather gear because his poodle 'fro was too fantastic. I called over to the salon and they were flexible with me to get a time and date that worked best for my schedule which made getting the appointment painless. Located easily off the 95, this salon has lots of front row parking, and is easy to see from the street. I was pleased to walk in and not smell pet urine or see dogs fighting to get out of their enclosures, which made me feel good with leaving my dog in their hands. I was greeted and given a card to specify my dog's temperment, and my desired cut/style for his new 'do. I had never seen a more detailed customer card, and thought this was a great addition to their customer profiles. The salon stay was a little longer than I'm used to, I dropped him off at 10 and he wasn't ready until 2:30, but when I picked him up he was happy, springy, and perfectly groomed. Prices were reasonable, he is a miniature with thick fur and his cut was $45, which included a very specific haircut, nails, bathing, and ears done. If I was staying in the area, I would absolutely be returning with my precious puppy to have our future grooming done here!

I decided to try this place since the last place I took my puppy butchered my dog. But I'm again…read moredisappointed. At first look it seemed like the haircut was ok. Then I realized the cut was uneven n my pup had fainted ball spots in certain areas. I cant seem to find a good groomer. Can anyone suggest one in the new London county?

It's been a year, we brought in our Shitzu and Shorki. They were so well groomed, very happy. The…read morestaff was great! Very professional couldn't ask for better service

Love, love Grimms, they do both my Japanese chins and are fairly priced. My older chin is always…read moreshaking going in, BUT always calm and happy at pick up time and it shows she has been well taken care of on top of looking beautiful they never miss the private areas as well;)

My dogs love it here! Staff treat them like their own dogs. Don is amazing and went above and…read morebeyond to help me, but has always been great! Thank you so much! Highly recommended!

New Inn Kennels is fantastic. They take such good care of my three ( rescued) dogs. They give them…read morethe time and attention they need with amazing love and patience. My dogs love it here.

I have had about 3-4 weeks to think about this, and I think it is time for the review. It is…read moredifficult for me since I came to Mystic Clippers mainly for the reviews on here, but I should have shopped a bit better. I know I should have stopped by before even making the first appointment. My decision to bring my dog here was solely based on appearances and reviews on Yelp. I figured " why not??" considering his last groomer, whom we loved, was at a Petsmart. The first time I brought my dog here, it was a slow day, but I should have remembered that. Albi did well, but I could tell he wasn't totally okay. I know (I knowwwwww) that a visit to the groomers will always be a bit shaky for any dog because of the over stimulation, but something felt off. So after I got my report on how he did (he pulls away when they tried to clip his nails), I went to pay for the services. They told me they couldn't do everything because they gave him trouble. I asked, "Did he bite?" and they told me, "Oh, no, of course not!" so of course I was thinking.... "So... what's the problem here?" My dog hates a lot of things and I still make him go through them, haha. (I am proud to say he now stands still when I need to soak his paw in epsom salt!). Anyways, I paid (full price for mediocre job), but brush it off, give them a hefty tip, make an appointment with the same groomer because my dog needs the bond (hey, he's a German Shepherd... he needs to trust people), and leave. Fast forward to second appointment, and they notify me that "Ohhh you wanted the same groomer... well, she won't be in until later, but it's nice to have variety sometimes". I went along with it because he needed the grooming so badly due to season changing. I picked him up, and the place was a mad house - Dogs are everywhere, all of them barking, some tiny thing wants to bark at my dog and really, my dog can only take so much. So I paid quickly, left with a half wet dog (I am told he doesn't like the blow dryer), and went to the vet to have him get some acupuncture so he can de-stress and not have diarrhea from the event. When we're at the vet, he's laying down and we realize... he's got patches of fur falling out, skin is bright red... my baby is having an allergic reaction to the shampoo they use!!!! (I realize this isn't totally their fault except even at Petsmart he didn't have this going on... PETSMART, people! What the hell are these people using???). So the vet gives me stuff, it quickly healed (it looks like burn marks now), but I immediately started interviewing and researching new groomers in the area. Now, I don't necessarily think Mystic Clippers is a poor place to take your dog. Some dogs can brush off situations like this, and aren't allergic to certain things. But here is why it didn't work for us - I expressed our desires for having the same people, so my dog can learn to trust this new place, and instead they miss out on our point. There are a million groomers there. Really. I could not recognize each person, and they come and go. Darla was the only person I could recognize and I'm pretty sure that's because she's the owner. The nails and blow dryer - I recently took him to another groomer who took the time to get to know Albi, and guess what? I watched from a window... he was a perfect gentleman. Really. And he barked when the blow dryer started but when he realized the groomer wasn't going to stop because of the barking, he shut up. I'm sure this is a great place for some dogs. But it wasn't for us, and I definitely want others to know why this is a big no-no, especially for those with special needs dogs (haha! awww).

I rescued a dog about nine months ago and he's been coming here with the previous owner Everson but…read morewhat I noticed every time I go for my appointment he is 15 to 20 minutes late every time this last appointment was a half hour late no call to let me know what's going on decided to finally switch groomers very disappointing

Shannon is taking care of our cat for sometime now. She always does an excellent job and cares…read moreabout him. She even asks about him when I run into her in other places.

She was gentle, patient and loving with my girl. She was very skilled at dealing with cats and…read moremaking her feel safe.

The employees,the cleanliness and the hours of operation. My 5 year old Maltese loves his…read morecompanionship with his little buddies

We've been using Tippin Rock for 20+ years and there is no one else I would trust more with my dog…read more Jim & Pat are amazing as well as their staff. They take care of the pets like they're there own. I can't thank them enough for all the love & attention they've given our dogs. We look forward to using them for many more years to come.

They are great. They listen to what you want and do a great…read morejob So glad I found them. We have a standard poodle and they do him right

I have a Pyrenees mountain dog, who's hair has been unmanageable for the last 8 years. We tried…read morepetco grooming one time, leaving us unsatisfied. I've tried to manage bear's double coat on my own, even buying sheep shears off amazon. Well, the day has finally come where we have found amazing results!! Classic dog grooming made my poor matted boy look like a show dog. He's so fluffy now, I am ashamed I hadn't tried their services before. Class dog grooming was quick to respond to reservation requests, accommodating to my separation anxiety-ridden dog, and made my boy look better than he's ever looked. I thought he was a cutie before, well I am just more in love with him now.

My long haired Himalayan cat was very matted on his hind legs, and would not let me brush him…read morethere. I took him to the Pet Pawlor, and they were able to bathe him, cut his nails, and shave the matted hair off of his back end. I'm very pleased with their service, and felt the price was very reasonable. My cat looks awesome.

I think by posting the pictures of my dogs actually helped the Pet Pawlor, indicating the types of…read moredogs they groom. Still dont no why they will not call me back for an appointment. Never missed an appointment without calling - and called - Covid. Always tip. My dogs are Seniors and need upkeep. Guess it does not matter. Moira M.