The staff are always wonderful with Zoe and she comes out so cute and smelling so good!read more

i have had my dog groomed there for over 3 years. This last grooming Carolyn burned my dog's rear…read morearea so badly I had to bring her to the vet. When I informed her she said she was sorry to hear about it, but did not apologize for doing it, and said these things happen. Her cavalier attitude and her inability to apologize was horrible, as well as her lack of empathy. I am interviewing groomers now.

After more than a year and a half and a $6,000 emergency, I was still treated rudely by staff…read more Enough is enough. Switched to Norwichtown. Everyone is incredibly friendly.

I had an appointment for a new pet who was sick but it was scheduled a week out. They have sick…read morevisits available but charge $150 if you want to take one. If the doctor is available why charge extra for an appointment. I found a Vet much closer to home who was the most thorough and considerate Vet I have had in years. His pricing was also the lowest I have had in years. Everyone deserves to be paid for their skill set but not always at the expense of highest price!

Wonderful. The most important aspect of a groom, to me, is that my dog feels comfortable, and they…read morealways deliver that here. One groomer washes, drys, and cuts your dog from start to finish with care and they call you with updates or to let you know they're almost done. When I've picked him up from other groomers in the past he has seemed really nervous and distressed but here he greets me with plain excitement looking and smelling fresh! The owner gives a great consult so you're on the same page with the haircut and the lovely new gentlemen on staff groomed him perfectly! Thanks again!!

I brought my dog here recently for the first time but did not have a positive experience. I booked…read morewhat their website describes as the "Bath&Trim- Bath, ears, nails, glands, trim around the potty area, feet & face." When I arrived for her appointment, I read this directly to the staff member/groomer from their website, and she confirmed that my appointment included all as mentioned. We agreed my dog did not need her facial hair trimmed, but I specifically pointed out the overgrown fur on her paw pads to be done and asked if "feet" included that, and she said it did. She said the package was $59, and it was cash or check only -- which would have been useful to know when I booked the appointment. It was a stressful ordeal to get cash from the bank before they closed. The groomer also informed me at that time that although my appt was for noon, it would be 2-3 hours before they would call me to pick her up. (It took 2 hours 45 mins.) When I picked up my pup, the fur on her feet area had not been trimmed at all. Instead, inexplicably, her entire stomach area had been trimmed back (no where near her groin), which was clearly not part of the package. Her toenails had been haphazardly chopped and left jagged, so I had to use a metal nail file to smooth them out when we got home. They also did not trim her right or left dew claws at all. Also, the following day, it became clear that the shop had not expressed her anal glands as advertised, as she leaked from them. (We've been having an issue lately in which her glands are not expressing with her bowel movements, so every two weeks we've had to bring her to the vet to have them manually expressed. We're trying to figure out if it's caused by a food allergy issue. This visit at the groomer was on day 10 since her last vet expression. If the groomer had expressed her glands, she would not have had another episode for at least an additional 10-14 days because it would have taken some time for her glands to fill up again.) Finally, when I picked up my pup, she didn't really seem herself. Almost like she was high, like she had been given something? Perhaps? Normally she hates if I do anything to her toes at all, but when I filed them at home afterward, she just stayed there in a daze. She proceeded to snub me for a whole day. I don't know what she experienced at this shop, but she was not happy, and that's not really normal for her. She's a very sociable, upbeat dog normally. All told, I paid $59, plus $10 tip, for a package that was supposed to include six services, but that in actuality only included 3.5 (half for the jagged toes). I tipped on the spot out of anxiety & self-consciousness. I do have regrets. I gave 2 stars because the bath & dry was well done, and the staff were friendly and polite to me during drop off and pick up. However, I would not return to this groomer or recommend their services.

My dog received an extremely poor groom. First, they trimmed his body which I did not request. In…read morefact, a body trim is not considered a proper groom for his breed. One side of his backside is noticeably longer than the other. Worst of all - there are patches on his back where the groomer got too aggressive with the trimmer (you can see his skin). It's so bad and looks like a 6 year old was playing with a trimmer. I notified the business but they never responded. If you want a consistent, decent looking groom for your dog, you might want to look elsewhere.

We've been to multiple places for dog grooming and this place is by far the best place for dog…read moregrooming. Professional and work is done in a timely manner and our dogs love the owner and staff.

I think by posting the pictures of my dogs actually helped the Pet Pawlor, indicating the types of…read moredogs they groom. Still dont no why they will not call me back for an appointment. Never missed an appointment without calling - and called - Covid. Always tip. My dogs are Seniors and need upkeep. Guess it does not matter. Moira M.

So glad I found this place! One of my 2 cats had bad knots on her back and is not one to sit still…read morebut some how they did a perfect lion cut on her, and still got her back in the carrier! Both cats were in for lion cuts, both were done perfectly, great price, and done quickly!

I found this salon last minute, when I realized my poodle looked like a giant marshmellow with…read morelegs, and saw that he no longer fit into his cold weather gear because his poodle 'fro was too fantastic. I called over to the salon and they were flexible with me to get a time and date that worked best for my schedule which made getting the appointment painless. Located easily off the 95, this salon has lots of front row parking, and is easy to see from the street. I was pleased to walk in and not smell pet urine or see dogs fighting to get out of their enclosures, which made me feel good with leaving my dog in their hands. I was greeted and given a card to specify my dog's temperment, and my desired cut/style for his new 'do. I had never seen a more detailed customer card, and thought this was a great addition to their customer profiles. The salon stay was a little longer than I'm used to, I dropped him off at 10 and he wasn't ready until 2:30, but when I picked him up he was happy, springy, and perfectly groomed. Prices were reasonable, he is a miniature with thick fur and his cut was $45, which included a very specific haircut, nails, bathing, and ears done. If I was staying in the area, I would absolutely be returning with my precious puppy to have our future grooming done here!

I decided to try this place since the last place I took my puppy butchered my dog. But I'm again…read moredisappointed. At first look it seemed like the haircut was ok. Then I realized the cut was uneven n my pup had fainted ball spots in certain areas. I cant seem to find a good groomer. Can anyone suggest one in the new London county?

Pet supplies. Dogs,cats,fish. Nice people and very accommodating. Baths available, nail clipping.read more

The poor reviews must be habitual malcontents cause this family run business is all about the pet…read more They've rescued and cared for special needs dogs that would have ordinarily been euthanized. Big hearts abound here. I've boarded with them a couple of times from a one-day stint to a couple of overnighters. Dogs went in health and happy and I got them back the same way. They socialized with other dogs and employees and were good and tired when I got them back so I know they got to run and play all day. Isn't that what it's all about anyway?

This is a wonderful daycare and I'm so grateful to the staff and owners for taking such good care…read moreof my dog. They are very communicative, have an online system, and are overall wonderful people who genuinely care about the dogs there. My dog always comes home exhausted and happy after a day of play. The owners send monthly newsletters that I enjoy reading. They have activities for dog owners, including puppy social hour and group dog training that seem fun. Thank you, FPB! So happy we found you :)

I have had about 3-4 weeks to think about this, and I think it is time for the review. It is…read moredifficult for me since I came to Mystic Clippers mainly for the reviews on here, but I should have shopped a bit better. I know I should have stopped by before even making the first appointment. My decision to bring my dog here was solely based on appearances and reviews on Yelp. I figured " why not??" considering his last groomer, whom we loved, was at a Petsmart. The first time I brought my dog here, it was a slow day, but I should have remembered that. Albi did well, but I could tell he wasn't totally okay. I know (I knowwwwww) that a visit to the groomers will always be a bit shaky for any dog because of the over stimulation, but something felt off. So after I got my report on how he did (he pulls away when they tried to clip his nails), I went to pay for the services. They told me they couldn't do everything because they gave him trouble. I asked, "Did he bite?" and they told me, "Oh, no, of course not!" so of course I was thinking.... "So... what's the problem here?" My dog hates a lot of things and I still make him go through them, haha. (I am proud to say he now stands still when I need to soak his paw in epsom salt!). Anyways, I paid (full price for mediocre job), but brush it off, give them a hefty tip, make an appointment with the same groomer because my dog needs the bond (hey, he's a German Shepherd... he needs to trust people), and leave. Fast forward to second appointment, and they notify me that "Ohhh you wanted the same groomer... well, she won't be in until later, but it's nice to have variety sometimes". I went along with it because he needed the grooming so badly due to season changing. I picked him up, and the place was a mad house - Dogs are everywhere, all of them barking, some tiny thing wants to bark at my dog and really, my dog can only take so much. So I paid quickly, left with a half wet dog (I am told he doesn't like the blow dryer), and went to the vet to have him get some acupuncture so he can de-stress and not have diarrhea from the event. When we're at the vet, he's laying down and we realize... he's got patches of fur falling out, skin is bright red... my baby is having an allergic reaction to the shampoo they use!!!! (I realize this isn't totally their fault except even at Petsmart he didn't have this going on... PETSMART, people! What the hell are these people using???). So the vet gives me stuff, it quickly healed (it looks like burn marks now), but I immediately started interviewing and researching new groomers in the area. Now, I don't necessarily think Mystic Clippers is a poor place to take your dog. Some dogs can brush off situations like this, and aren't allergic to certain things. But here is why it didn't work for us - I expressed our desires for having the same people, so my dog can learn to trust this new place, and instead they miss out on our point. There are a million groomers there. Really. I could not recognize each person, and they come and go. Darla was the only person I could recognize and I'm pretty sure that's because she's the owner. The nails and blow dryer - I recently took him to another groomer who took the time to get to know Albi, and guess what? I watched from a window... he was a perfect gentleman. Really. And he barked when the blow dryer started but when he realized the groomer wasn't going to stop because of the barking, he shut up. I'm sure this is a great place for some dogs. But it wasn't for us, and I definitely want others to know why this is a big no-no, especially for those with special needs dogs (haha! awww).

I rescued a dog about nine months ago and he's been coming here with the previous owner Everson but…read morewhat I noticed every time I go for my appointment he is 15 to 20 minutes late every time this last appointment was a half hour late no call to let me know what's going on decided to finally switch groomers very disappointing