workers sitting around on their phones and prices way too high. Ive done business at this garage…read morefor years. Recent changes in ownership have definitely made a change for the worse.

so far I've paid $800 for my truck to be worked on and fixed. and it's still not fixed doing the…read moreexact same thing. been there for 2 days this morning it's pulled out of the Bay and more vehicles pulled in there being worked on and I was told maybe they could get to it later this afternoon this is Saturday which means they won't fix it today it'll sit there on Sunday when they're closed and maybe hopefully by the close of business Monday it might be fixed. I've already paid for the services because it's used to be a good place to get your vehicles worked on. I went to pick it up yesterday and the technician stepped out of it and said it's ready I got in it and pushed the gas pedal and it's non-responsive still sputtering and it died right there in front of the technician and the manager. this morning there's a different manager who doesn't know her rear end from a hole in the ground telling me that it might get pulled back in there and looked at later on this afternoon. do not use this place for vehicle electronics nobody knows what the heck they're doing down there and it is unprofessional. they wonder why people go off on them? they don't know a ranch from a freaking hole in their head.. I will not bring my vehicle back to the same place that I've used for years. they will not get any more of my business

These guys went above and beyond to get me some new tires. I had the day off and wanted to get new…read moretires for my truck. They didn't have my size so they sent someone to Tulsa to get the tires so that I didn't have to take more time off work. Called them at 1:00 and had new tires on my truck by 4:00. Great service! Thank You

So grateful they were able to help me and my family when we were passing through…read more Quick and back on the road.

Absolutely tye BEST customer service I've gotten in years! I wish the price of my oil.change wasn't…read moreso outrageous..but.. i can't say enough about the team..they are great! 5++

Morons! Can't even change a cabin filter. The lady who cleans your windows lol is so snotty! I…read moretried to tell them you reach the cabin filter through the engine the window cleaning lady told me that's not right it's through the glove box WRONG! How are you gonna tell me about my car??? Isn't the customer always RIGHT? Also went home got under the hood found the two clips and changed my cabin filter myself too easy! Don't ask the guy Jayce anything he's always RUDE AND LAZY doesn't want to do anything extra for the customer complaining the whole time about changing my oil? Losers all that for $176.00 for an oil change what a waste of time and money

What a crook Ken is. Don't believe a word from this company. Between him and his wife they can't…read moreget on the same page as to what's wrong with a vehicle. Very dishonest you've been warned.

The staff is very knowledgeable and trustworthy. They made an appointment for me and started the…read morework as promised. Prices are very reasonable and affordable. I definitely will use them again!

We brought our car in. We got serviced right away. We got the tires that we wanted. The guys were…read morejust really sweet, friendly and efficient.

Great great great! They did so much for my little mini Cooper. I needed my oil changed and they…read moreknew just what to do. They even wiped my windows! I definitely recommend them!

From the owner: Situated on South Dogwood Street, Grease Monkey Oil Changes & More in Siloam Springs offers quick…read moreand reliable full-service oil changes. Perfect for busy individuals, our services ensure minimal downtime. Conveniently located near John Brown University and City Lake Park, our service center ensures quick and reliable care. Trust Grease Monkey for all your automotive needs.

They got me in quickly and were professional throughout. I would recommend the shop, it was a…read moresmooth experience.

Took me in right away and did a great job! Great value; I recommend this business! They were…read morecordial and thorough!

Gavin is a hero! I drove into the Lowe's parking lot, went shopping, and when I returned to my SUV,…read morethe dashboard lit up like a Christmas tree. I called Valvoline, and Gavin came over immediately to diagnose the issue and jump my vehicle. We were able to get the battery replaced incredibly quickly. He was friendly, professional, and helpful throughout the entire experience. I'm so grateful he turned what could have been a very disruptive situation into a quick and easy fix. Thank you, Gavin!

I took my Audi Q5 2023 to Valvoline Waxhaw on March 19th for a simple oil change, and it has turned…read moreinto a costly and extremely frustrating experience. During check-in, the technician struggled to open the coolant cap, and I saw the internal spring fly off. Despite that, he proceeded to refill and close it. Another technician then attempted the oil change but could not remove the existing oil filter. Even though they brought out a new filter, they did not replace it and told me it "wasn't dirty," which is unacceptable for a basic oil change service. The very next morning, my daughter was driving when the car displayed a warning: engine overheating -- stop immediately. We had to pull over and then carefully drive back to the same location. The manager acknowledged that the coolant cap was broken and said they would fix it, but the issue was not resolved. We then took the vehicle to an Audi dealership, where they confirmed the coolant cap was broken and not properly tightened. This caused a loss of pressure, coolant overflow, and damage to other components. We are now facing a repair bill of $1,311.88 for the coolant tank and related parts. What has been even more disappointing is the complete lack of accountability and follow-up from Valvoline. I filed a claim through their customer service line and was promised a callback by March 23rd. Since then, we have called multiple times on March 23rd, 24th, and 25th, and each time we were promised a callback at a specific time. The area manager has not called us back even once. We even had the Audi service manager personally call Valvoline to explain the situation and confirm the cause of damage, yet we are still being ignored. Meanwhile, we have been without a car for several days, with no resolution, no communication, and no accountability. This is extremely unprofessional and unacceptable from a company of this scale. I specifically called ahead to confirm they could service an Audi Q5 and was assured they had experience -- clearly that was not the case. At this point, I am requesting immediate contact from the Valvoline area manager or higher-level corporate representative to resolve this claim and reimburse the damages caused. I strongly advise others to think twice before trusting this location with their vehicle. "Claim number available. Requesting immediate escalation to regional management."

Stevens is the only one I trust to fix my college kids car when he's at UArk and we're in Texas…read more Steve's fantastic, honest, and kind to my college kid and saved us money on the AC, brakes, and wheel bearing. In fact, when I had the wrong part special ordered by Autozone, she returned it & got it exchanged for the correct one ! Just a gem. And I never met her face-to-face.

I never heard back from them after I sent my information. I sent two messages asking if they were…read moreinterested in the repair.