Excellent workmanship. Very nice people. My couch looks sensational. The price was terrificread more

I looked at all the big box stores for a mattress. They had all their slick sales techniques,…read moregimmicks and promotions, but lacked the one thing that matters, honesty. We were looking for a mattress that suited us, not the one being pushed this month by the manufacturer. We were treated as vaulted customers and they took a genuine interest in our needs.

We were shopping for a media console. When we entered the Oshawa Surplus store we were greeted…read moreright away. We were asked what we were looking for and were directed to the appropriate location in the store. Th sales representative who helped us was very pleasant and efficient. We were missing a part of the console, called Phil the sales representative and he solved it immediately. Thank you Phil.

I bought a couch from this store, I bought their extended warranty not realizing the reviews were…read morenit great. they do not honour there warranties will never buy from here again

I went in and received the best customer service I've had in a long, long time, if ever by Craig…read more It is so rare to meet nice, quality, caring sales representatives. Great service, great products! I'll be back and be telling everyone I know about this great shopping experience. Can't wait to sleep on my new queen at the cottage!!!

I have been searching for some time now for a pillow that would support my neck.. I have had a few…read moreinjuries in the past and visit a chiropractor regularly for adjustments to aleviate pain in the neck. I have tried many many pillows and for the past 2 years have not had a good one and have suffered pain. I was recently told about the pillows at Sleep Country Canada so I went right over to see about them. The staff were very curtious and helpful and even had me lay comfortably upon a bed and try out a few pillows. I knew right away that the Microgel SideSleeper was for me. It took a few nights to adjust to it but it has been over a month now and my neck is free from stiffness and pain. I was to the chiropractor the other day and she was amazed at the difference and asked what I had done. She was so impressed that she was heading over to purchase one for her and her husband. The deal at Sleep Country is that when you buy one at full price you get the 2nd one at 1/2. I am now getting a good night sleep and wake up free from pain. The investment is well worth it. Deb Willoughby Bowmanville, Ontario.

We didn't buy anything from here so I can't speak to that part of it- but we went mattress shopping…read moreand the young man working there was very helpful. He was very knowledgeable about the products, without being pushy when it came to the sale. The prices are really great and they have different mattress firmness yo suit whatever your needs are

This place is a shit. We purchased a Queen mattress for a whopping 750$ and what we got was a piece…read moreof shit. They showed us something and sent it something else and when we asked for refund they said its against there policy. Its a father son duo owned place who are fooling people by selling off shitty stuff at sky high prices. They gave us a wheel frame that does not have a lock and now every time we sleep on it it slides on the floor. Please don't go to this place its scam place.

Given how my first experience with this store turned out, I was very reluctant to return. Sadly, my…read moresecond experience has been every bit as bad. My first purchase with Sleep Country in 2010 was a nightmare. The salesperson violated my privacy and the law by disclosing my address to someone they shouldn't have, causing me serious distress. Then, when my mattress was delivered, the driver cut himself and bled on it as he was removing the plastic with a box cutter, which voided my 180-night sleep guarantee. I had to fight for an exchange, and their only apology was a cheap sheet set that ripped after a few uses. I swore I'd never shop there again. Recently, I reluctantly gave them another chance. I told Prasad about my past experience, and he assured me customer service was a priority. That turned out to be false. My delivery was nearly three hours late which interfered with returning to work, and the mattress arrived with a "floor model" tag stapled to it. Unsure if it was used or a mistake, I contacted the store, but Prasad wasn't available, and the staff refused to help. They directed me to customer service instead. After much confusion from the rep, I was instructed to send photos as proof. Upon review of the photos, I was told the wrong mattress had been delivered and needed to be exchanged--costing me another day off work the following week. When the replacement arrived, despite explaining to the delivery team that they needed to bring it into the building via the moving room, they ignored me and brought it through the lobby. They totally disrespected me and my building's rules despite my clear instructions, which got me into trouble with building management. And when I opened the plastic on the replacement mattress, it ALSO had a "floor model" tag, forcing me to go through the process all over again with customer service. Hours later, customer service finally got back to me and claimed it was actually a new mattress that was intended to go to a store as a floor model but since it was new I could keep it. Also, the first mattress had been the same thing! That meant I had wasted time and lost an additional workday for nothing!! I called Prasad to explain everything that had happened. To my shock, he said I was better off with the floor model because manufacturers made floor models better and more sturdy than regular mattresses. THAT was an eye opener!! It means people don't receive the same quality they see in the store!! He also promised to contact head office to request compensation for all the inconvenience I had been caused. BUT I never heard from him again!! Instead, I had to deal with customer service because management refused to deal with the issue. They refused a partial refund or discount, eventually offering a gift card which meant they would make additional sales. They claimed I could use it in-store OR online. That turned out to be false too--Sleep Country gift cards aren't valid for online purchases. Only PayPal and Credit Cards. Between this ordeal and my 2010 experience, I will NEVER shop here or any other Sleep Country again. This company is a complete joke.

Fantastic selection of top quality furniture many pieces manufactured by Canadians like Palliser!…read moreMary and Darryl provided excellent service and extensive knowledge of both the products, competition and the industry as a whole. Prices were very competitive and actually provided a higher level of fabrics for less. We have furnished most of our house from Wilson's and have recommended Wilson's to our friends and family.

Shop elsewhere! We ordered custom couches and selected a fabric that is suppose to hold up to…read morefrequent use. After a few months the fabric began to pill/ball and after voicing our concern we were told to shave the couch and the pilling should subside. After multiple shaves and continuous pilling we've now been told this is normal and we just need to continuously shave our couches. Had we been told this when selecting the fabric we wouldn't have chose it for obvious reasons. Anyone buying furniture from here should be aware that the manufacture and store will most likely not stand behind their warranty as they have no concern over these issues and deem this normal on a couch less than 1 year old. Update: After a year some of the seams on the cushions have also started to come apart and the couch shaving has become part of our cleaning routine. I shave my couch almost as often as I shave my beard.