My family purchased a king size bed for about $3500 and it was very nice. The staff at the store…read moregets 4 stars for their service. The bed and quality gets 4 stars. The reason I gave this review 3 stars is because of the assembly of the bed. They had two men deliver the bed and assemble it together. It was not done right, drilled extra unnecessary holes in our wall to hold the headboard. Although these extra holes weren't visible after the headboard gets mounted but this shouldn't have happened if they were professionals. The headboard should have been mounted flushed to the wall form top to bottom but the way they did it was only flushed at the top and the bottom part of the headboard slanted and touches the wall. However the mistake was forgivable as these two men worked really hard to put it together. They initially came in our house and said it would be a very easy job that would take maybe 1.5 hour but ended up taking them over 3 hours. The other reason I didn't give it 4 stars was because we had requested chrome legs for the bed but instead the wrong type of legs came with it. Though it's a minor issue but it did cause inconvenience as one of us had to take work off to physically be home when they had to come back to the house to reinstall.

BoConcept might not be on the strip of expensive furniture and decor stores on King Street East,…read morebut their prices are comparable. For $150 their store-hired interior decorators will come to your place to take measurements, and then give you their ideas and suggestions on how to furnish your digs (with BoConcept products of course). The $150 also goes towards your purchase. I found their selection of fabrics and colours to be limiting. Their prices are pretty ritzy so those who are price-conscious should head to Ikea instead. With that said, they do have a some pretty cool furniture, like sectionals that lock together magnetically to prevent the slip and slide effect (which is most likely to occur when you're at your drunkest). Their interior decorators are relatively young, and in my opinion relatively inexperienced. Of course, you have to take that with a grain of salt as their ideas are only as good as the line of products carried by the store.

We went to Nirvana on Saturday March 14th to specifically buy a couch. The salesman/ owner? Was 15…read moreminutes late in opening up the store. No apologies just excuses. We were buying a customized couch....The salesman didn't want to help with colours, he didn't have any pictures of the customized pieces..... we asked him how long it would take for the order....He said 12 weeks but couldn't even guarantee that because" something may come up" S we were expected to pick out colours and types of fabric etc.... All DIY... Then the issue of delivery charge came up and it was going to be $ $450.00... He gave All kinds of excuses... We have never pd that... we are 40 min from Toronto...... The salesman was rude, obnoxious and very unhelpful..... So we walked away.... We were willing to spend$5000.00 on this couch. Instead We went to the Chesterfield store where we were greeted in a very friendly not pushy way and we ended up getting a gorgeous couch for much less than the other couch at Nirvana. The delivery cost was also less than half the cost of Nirvana's. The salespeople were friendly, knowledgeable about the product and overall gave an excellent service. If you want quality, good service and the price they can give you go to The Chesterfield store on King St East, Toronto not Nirvana in the MANULIFE Centre in Toronto

I am a repeat customer with Nirvana, where I went to buy a new couch about 15 years after my…read moreprevious visit. The salesperson was friendly and helpful, although when she outlined the delivery options I was a little startled by how much these costs have risen since the pandemic. Still, I'm very happy with the couch now that it has arrived -- it is not only attractive but also extremely comfortable.

I had a nice experience finding and purchasing my new modern furniture recently.prices are…read morereasonable and the owner is a kind and sympathic and caring person. Highly recommended

"World of style " Stylish tables , couches , loveseat ,…read morearmchairs , decor options ... All very unique and please the entire family . " Great opportunity " AAA customer service Very on time shipping

Absolute garbage. The sliders on the dressers are so pathetic they fall apart right away. You can't…read moreget replacements anywhere.

Awful company - don't waste your money! I bought a bed with…read morea clear manufacturing defect. When I contacted Structube, they asked for photos. I sent them, but they claimed they couldn't confirm the issue. I sent more, and they blamed assembly. I corrected the supposed assembly issue, sent additional photos and a video showing the middle leg couldn't be screwed in properly--the screw just spun and never tightened, leaving the leg tilted and the bed unstable. Despite the clear evidence, they kept insisting it was an assembly problem. I even invited them to inspect the bed in person, but they refused. The legs eventually broke, leaving the bed unstable and unsafe, yet Structube still denied responsibility. Structube's customer service is dismissive, unhelpful, and refuses to stand behind their products. I'd rather buy from Temu than ever deal with Structube again. Worst furniture company ever!

It's the American version of HomeGoods- great prices and fabulous decor - extra friendly staff and…read moreI was able to find everything - no hidden treasure map required! Lovely

I was at HomeSense 7575 Weston Road Woodbridge today at 7pm. A dog pooped on the floor by Gallery…read moreisle. 3 people almost stepped on it. I advised the cashier there's poop on the floor. 10 minutes passed, it was still on the floor. I advised another staff member who rudely responded to me and said "I know I know, we've already been told" then turned her back to me. I told her I'm trying to be nice and helping them avoid avoid a situation where people would step on it. She responded and was rude about it again. I asked to speak with a manager I was told the manager is on break. I walked away. Another 5 minutes passed same girl and the assistant manager proceeded to clean the poop. As they walked by I said "it's about time somebody attended to it." The assistant manager rudely responded, we didn't know and was very confrontational. I said I reported twice, how do you not know. I asked to speak to a manager above her, I was then told that there is no manager on duty. I left and called the store (905) 850-8131, the assistant manager answered. I asked to speak to a manager, she told me that no manager tonight and for the rest of the weekend. After a few words back and forth she hung up on me, accused me of being rude to her and her staff. I called back again, she was rude and she hung up again. Not very good customer service at all after trying to help them prevent customers from stepping on dog poop. I'll be reporting this to Corporate office.

Terrible. Furniture was defective and took almost a year in total to finally get working…read morefurniture. No one cares, no one calls. I left over 20 messages for Brian the manager and he never called me back. Not once. The hinges didn't work and the finish had significant flaws. I do NOT recommend this place. Avoid them at all costs.

We met with one of the sales personnel, she showed us the products we were interested in. We…read morediscussed her consulting for our new home, we filled out our personal details, contact info. Etc. She assured us she would follow up with a time and date to have a professional consultation. We never heard back from them at all. Amazing products but customer service really lacks... We were able to shop around for what we wanted faster and it was far more affordable in the end... Disappointing!

Horrible customer service would best describe this furniture showroom. I wrote a review based on my…read morecustomer service experience approximately 1.5 weeks ago on IG for this organization. It turns out the company blocked me from their social website for indicating discrimination under the Ontario Human Rights Act. They discriminate potential customers based on age and status. They discriminate potential customers wearing COVID-19 masks and follow the customer in and around their showroom without acknowledging their presence. They dismiss potential customer inquiries all together and do not conduct the necessary follow ups as indicated by the customer. I visited their showroom at the end of 2023 requesting for a writing desk with specific dimensions. As a result, the associate or owner I conversed with insisted he would follow up regularly. All communication ties were cut after my initial visit and made a conscientious effort to stay in touch with them. I DO NOT RECOMMEND THIS ORGANIZATION TO THE COMMON CUSTOMER. CLEARLY, THEY DESIRE SPECIFIC CUSTOMERS SUCH AS INTERIOR DESIGNERS AND THEIR CLIENTELE. AS A MARKETING INSIDER WHO HAS TRAINED AND OFFERED SOUND RECOMMENDATIONS FOR MANY COMPANIES, "PLACE PEOPLE OVER PROFITS FIRST!!!" SUCH A SHAME THAT CANADIAN COMPANIES DISCRIMINATE YET USE BUZZWORDS SUCH AS "BUY LOCALLY, SPEND LOCALLY!" TO LURE THE CANADIAN CONSUMER TO SPEND. SUCH A PITY!!!!

I have bought several pieces of furniture from Carrocel. The service has been excellent and the…read moredelivery prompt. One piece Ineeded to have which was done beautifully.

We had a postive experience working with Adriana. She was supportive and helpful all the way…read morethrough. We ordered two chairs and a sofa. I would recommend this business. They do not pressure or fancy talk they are there to help and they do help.

Purchased a couch in late 2020 for over $1,200, which comes with a reasonable expectation of…read moredurability and workmanship. A button detached within the first months and was repaired by the store, indicating an early workmanship issue. Since then, multiple additional buttons have come loose, suggesting this was not an isolated incident. Communication via email and phone resulted in only two options being offered: pay a $300+ moving fee to return the couch for repair or arrange and pay for transportation myself. For a product at this price point, this approach to a recurring defect is disappointing. Buyers should factor in the product n quality and how post-purchase issues are handled.

Good selection, prices and quality! Have purchased items there multiple times…read more Parking is a bit of a problem but you can ark beside the shop to pick up your purchases.

This place definitely makes you realize why smaller stores are so awesome…read more The customer service was an 11/10 - they took their time and could thoroughly answer all of our questions, were extremely friendly and weren't pushy at all. They have great stuff and clearly make sure they sell high quality products/brands. They even cross-check their prices against online sites to make sure their customers do not overpay! Will be back.