Awful company - don't waste your money! I bought a bed with a clear manufacturing defect. When I contacted Structube, they asked for photos. I sent them, but they claimed they couldn't confirm the issue. I sent more, and they blamed assembly. I corrected the supposed assembly issue, sent additional photos and a video showing the middle leg couldn't be screwed in properly--the screw just spun and never tightened, leaving the leg tilted and the bed unstable. Despite the clear evidence, they kept insisting it was an assembly problem. I even invited them to inspect the bed in person, but they refused. The legs eventually broke, leaving the bed unstable and unsafe, yet Structube still denied responsibility. Structube's customer service is dismissive, unhelpful, and refuses to stand behind their products. I'd rather buy from Temu than ever deal with Structube again. Worst furniture company ever! read more

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They are not posting any critical reviews on their website. I purchased an Odette sofa and it is absolute garbage, after 7 months. I tried leaving several reviews on the website and they simply censored my reviews. I have heard it is happening similarly on Yelp, which is disheartening. structube, you should improve the quality of your products instead of downright lying by allowing only the positive reviews. read more

Incredibly disappointed in this company. I have been purchasing items from them for years. Customer service is awful. I purchased two pendant lights for my bedroom. It was under renovation and hadn't opened the box until 3 months later. Only to see that one of the lights was completely shattered. The box had never been moved from the room I had stored it in. Not only did they not accept the exchange, but it took them a week to tell me they needed to investigate but then came back to me and said that I can't prove it wasn't damaged in moving. Absolutely ridiculous. I will never shop here again. read more

My partner and I ordered the DAWSON tufted upholstered wingback queen size bed. We like how it looks, and it is pretty sturdy; however, the company as a whole isn't too great. The main issue we had is that there were TWO parts missing when it arrived - one washer for a screw, and the other was the tool needed to put everything together! Yikes. When we reached out to the company, they said exactly these words: "We cannot guarantee that we will be able to find your spare parts but we will do our best to accommodate your request. Shipping charges may apply when sending the part." I thought it was a joke that there was no apology at first, no guarantee that they would have the missing parts in stock and on top of that, they were going to charge us for shipping of these parts. Eventually I got an apology, and after weeks of back-and-forth (sending numerous picture, completing numerous forms, answering the same questions over and over), they did send the missing parts.... 1 month later. But by this point we already bought it ourselves... And of course, when I asked for compensation for all the trouble they put us through, they said no. read more

We had a missed delivery. It was not the delivery drivers fault. I added a secondary number and buzzer code, which I emailed customer service the day before. They answer their emails within an hour usually so I know they got it. When they weren't allowed in the building, customer service said it was received too late to give to the driver, even though the day the delivery was missed they were able to reach the driver within 5 min with no problem to see if they could come back. Then I had someone email back and forth with no accountability. They are very fake nice and very condescending. They won't wave a fee even though I spent 3500 dollars. As a customer I just don't feel like it was handled properly and will never buy from them again. Honestly I would have no problem paying the 70 dollar fee and order from them again if I felt like they cared at all. As someone who never complains and works in customer service I am disappointed. read more

Damaged Office Desk!!! After numerous attempts to get the situation resolved, including sending photos of the damage and spending countless hours on the phone, I am still without a satisfactory solution. The lack of communication and unwillingness to provide proper customer support is appalling. Worst customer service, runaway read more

Super simple process. I was looking for a relatively inexpensive kitchen table for my place. It was between an Amazon product by an unknown-to-me brand with few reviews (risky), IKEA (which would require a long drive and potentially annoying shopping experience), and Structube (which I had only heard about and never actually visited before). I opted for Structube, so this review is my first experience with them. I did some online research and ended up calling in to order the item over the phone. They didn't require a credit card to do so. The person taking the order was very courteous and competent. It took a few days - less than a week - to arrive in-store (which I was notified of by text). It arrived exactly when they said it would. We opted to pick up instead of deliver to avoid an additional delivery fee. There was maybe only one or two other customers looking around at the time we came in, with quite a few employees around to help. There was street parking right outside the storefront. After I paid for my order, one of the gentlemen used a dolly to bring the table, which was securely packaged in a box, up to our vehicle door. It was larger than I expected but easily fit into a minivan. He also helped us push it in. Thank you!! So it was a simple process. We unboxed the item at home. Assembly was very easy and no tools outside the hardware provided were required. The table looks great, is robust, and feels like it is decent quality. We haven't yet tried it but these are our first impressions. At this point I'm pretty pleased with the Structube experience. read more

Structube - Structube's Frankfurt table - Furniture Stores Near Me - Toronto, Ontario

Please note, that just because the online portal states that there is stock in store available, do not trust their online portal. I chose store pickup, with a particular item in stock to cut down the time in store. When arriving to the location, the customer service associates stated that they in fact did not have this product in stock and they will need to order it to the store. I specifically chose this store for that product because it was available online and I needed it for that night. I was on a time crunch and ended up spending over an hour. There is a reason why people look at available in stock, they should not be so misleading. read more

Structube Brossard store assured us that the order would arrive in January 2024. I called the store today to inquire about the delivery status of my order and was very disappointed. They informed me that delivery could not be scheduled until May 2024, and unfortunately, it appears that there are no solutions available to "my problem". What a disappointing level of customer service. A loyal Structube customer since 2016, this experience has shaken my confidence in the brand. I had always appreciated the quality of service, but this situation is forcing me to reconsider my future as a Structube customer. read more

Horrible communication, customer service is useless. They contract out their delivery and they will only bring the furniture to your front door. I live on the second floor of a walk up. How the hell am I supposed to get a couch up the stairs? read more

I wish I could give zero stars. This company has the worst customer service and customer policy. Every bad review is true. Items look decent in the store, so we to order some cushions and a lamp. Payed by a credit card, got a delivery date. Looked like business as usual. Date of estimated delivery passed and we didn't get any notification. I actually forgot about the purchase until maybe two weeks passed the "delivery" date. Email to customer service said that the lamp was out of stock and they have to wait till send the order. (I don't understand why they can't offer splitting up the order...). So we decided fine, let's wait. Months passed no response. Mailed them again they said that cushion was discontinued and they can't send the order until we remove it. Why do I have to call them to learn this information? What if I never called? They would just keep my money! This company is borderline scamming people. Please avoid at all cost. read more

I'm not dramatic, and I know this sounds suuuuper dramatic, especially because I'm about to unleash the all caps, but: DO NOT USE THIS COMPANY! If you're even *considering* them right now--stop! Buy your furniture (or whatever) elsewhere! My experience: I ordered the TODD about a month when it was out of stock, happy to wait until March 2nd --which was the date of availability listed in the email they sent me after I gave them my money. Then I noticed on the website that the date got pushed back to March 12th. I wouldn't get my sofa on the date they told me, but rather ten days later. Huh. "OK," I thought. "Weird they haven't sent me an email to tell me--the person who gave them my money--this. Weird that I had to go to their website to learn this." Still, I thought, I'll just wait the extra ten days. I'm sitting on the floor with no sofa at all, but I try to be a patient person--even when my back is in excruciating pain from sitting on the floor. A week later, I visited the site again and saw that the date got pushed back to March 26th. 24 days past the original listed date of availability. So I called them. The woman on the phone, Christina, had a barbaric, disgusting attitude. She was condescending and kept saying that it was the manufacturer's problem and not Strucktube's. Ha! So I explained, with logic, that it is indeed Structube's fault because it's literally THEIR job to communicate with the manufacturer, or, in the least, remove the unavailable item from their website so people don't purchase it for their home and have to go without a place to sit. Why not just take the sold-out items down and re-upload them when they're back to save all the hassle of people purchasing them based on your fake availability date? They take your money and give you no idea as to when your item will actually be available. It might never come for all I know. Do they just keep pushing the date back for months and months, hoping you'll forget? Is this how they make their money? When you search reviews online, you get nothing but bad ones for this company (I even found a whole Twitter account devoted to posting about how shady Structube is!). Please stay far, far away from this horrible business! Don't support them in-store, either. Companies like this need to be taken down and shown that customer's voices do have impact. If you continue to support an obviously shady business, then you're part of the problem and can't complain when you get swindled, when you get awful customer service, etc. By supporting bad companies, you're saying, "It's OK to be shady, to lie, and to treat customers like garbage." You create no need for companies to compete, therefore you'll get treated like absolute garbage. Please shop at one of the many MUCH better furniture stores--the ones that at least pretend to care about customers, the ones that offer a solution and don't just take your money and act defensive when they don't deliver your item. Look up reviews, do your research: People commonly receive ripped, broken, faulty items from Structube. Slashed couches. Chairs that break when people sit on them, etc. I'm a fair person. One mistake? Fine. A few mistakes? Nobody is perfect. But there are SO many reviews saying that Structube kept pushing the date back on their order with no apologies, no email notification, and then rude customer service. How is that remotely OK? How, at this point, is it "not Strucktube's fault"? I bought the Sofa from Structube, not the manufacturer. They are the ones who have to provide me with the sofa; they're the ones I gave my credit card info' to. Not the manufacturer. It's Structube's job to provide me with a solution. This utter trash can of a company wants to make people buy their products under the false pretense that it'll be available soon after purchase. When your company is this sketchy and poorly-run, you have to resort to such desperate tactics to sell your faulty products, I guess. Another thing: they ONLY post favorable reviews to their website. If someone had a poor experience with the company and leaves an honest, fair review about that problem, Structube will censor it from its visitors. Nice, huh? What's the point of having the 'Review This' option on the site? Good thing there are numerous other platforms to leave reviews on--which I'm off to do. I'm done with this company, but I'm not going to stop reviewing and making other people aware of how shady they are. I know people work hard for their money, and I don't want them throwing it away on selfish, uncaring garbage businesses like this and the horrible people who run and work for Structube. And if you've had a bad experience, PLEASE leave a review! Tell people. Spread the word. Again, you work hard for your money--you deserve at least a little respect from the place you're giving that money to. read more

Structube - I left this exact same review on their site and it's under moderation. They censor you from REAL reviews because they're shady. - Furniture Stores Near Me - Toronto, Ontario

Customer service is appalling. I was told someone would contact me to arrange a delivery date and confirm a delivery time, which didn't happen. My delivery arrived without prior notice one day and as I wasn't there to receive it, the delivery drivers left without delivering. I then spent every day for a week on the phone to customer service who claimed that I'd need to pay a fee for a rescheduled delivery. They insisted that I must have confirmed this day and time but couldn't offer up any proof of this. Everything was very slow, they kept telling me they'd have to put in a request every time they contacted the logistics company and it would be 24hours before they could respond. After a week of me calling them every day and eventually telling them to just refund my order as I was fed up of the situation, they eventually said they'd waive the rescheduling fee, but acted as though they were doing me a huge favour and even went as far to say "I hope you know how much we had to do to get this fee waived for you, please make sure to be home for your delivery this time", they continually tried to push the blame for their mistake onto me. We agreed on a day and time, I told them it absolutely had to be delivered before 3pm as nobody would be home after that, even still, they didn't deliver until after 5pm and I had to take extra time off work to wait for the delivery. I have never experienced such awful customer service, from how the customer service representative spoke to me, his tone, his accusation, the unwillingness to admit their wrongdoing and unwillingness to make it right, then in the end not delivery the furniture during the decided window of time. The whole situation was extremely stressful and frustrating. I will never order from then again in my life. read more

I have been shopping at Structube for years, and normally I do not post reviews, unless I have had a very negative experience. But in this case, it is the exact opposite. I have shopped at the Avenue Road store (mostly) and the staff are great. I normally work with one sales associate, but when she is on her day off, everyone else treats me like I am royalty. I personally feel the product is of high quality and we have had multiple shipments to my house because we have ordered with them over the years and the items we ordered do not fit in a standard SUV, and Structube's third party shipping company is reliable and punctual with their deliveries. On a separate note: I did have one item that needed a spare part because of damage that I made, and although (I believe) they do not provide this service they tried their hardest to help me. I'm going again today, to pick up 2-more chairs. Could not be happier. Thanks guys! read more

When ordering online, delivery was scheduled within 4 days. The next day I get an email saying the product was not in stock and I'd have to wait 3 months for delivery. Impossible to reach customer service to cancel the order. Tried calling and all I get is a machine telling me to use a web form, when I did all I got was a generic reply telling me to call. This place is a scam and a lot of headache. Not to mention the financial loss. DO NOT BUY FROM THEM! read more

in case if you wondered why all products reviews in Structube website are 5 stars because the don't publish negative reviews, you can try and see , their furniture that needs assembly are very poor quality, there is no quality control and it looks like the product comes from manufacturers in Asia to Structube warehouse and without checking it they ship it to customers, and that's your problem if there is deficiency, you need to chase them for exchange read more

The assistant manager at this location needs to learn about customer service, he is far away from been professional, I really don't understand how this type of persons earned the right to performs this job, I know is not a high end store but been professional will at least elevate the company standard. My advice! Learn how to treat people . read more

If I could rate them less I would! I'm not sure that I've come across a company that cares less about their customers. I purchased 2 accent chairs from them and have yet to receive them. I purchased them May 11th and at this point they aren't scheduled to arrive until the end of July. the date have been pushed but they didn't think to send me a message. I've repeatedly asked to speak with a supervisor but they will not get on the phone and they will not call me back. They can't seem to track where in the world my chairs are and they have no idea when they will arrive. Absolutely aweful! I will never shop their again and I recommend that anyone reading this stays away from them as well. read more

Couch was delivered with brown dirt all over it. Couch quality is terrible, right down to the nuts and bolts hardly holding it together. Instructions on putting together were far from intuitive, with even a couple mistakes we noticed. The store manager, Calvin had zero empathy and was no help, he felt the need to do most of the talking when we were on the phone, hardly even listening to me. read more

Placed my order 5 weeks ago. Spent 2 weeks tracking my package with the wrong shipping company since Structube gave me the wrong information. After several calls (may be 10) and an amazing amount of patience I finally I got the right shipping company to find out that my package went to Miami instead of NY.After 12+ calls still begging for an update about my $700 order Quick to get your money and ignore you afterwards. WORST CUSTOMER SERVICE EVER. NO RESPECT FOR YOUR TIME NOR FOR YOUR MONEY. WILL NEVER EVER BUY AGAIN HERE DESPITE A NICE WEBSITE, PRICE OR DESIGNS. NO CLIENT DESERVES THIS LEVEL OF DISRESPECT AND CARELESSNESS read more

I am appalled by Structube's customer service - I have never experienced anything this horrible. As much I love the furniture and the reasonable prices, I will NOT BE PURCHASING FROM THEM AGAIN once this debacle is finally over. I ordered a sofa on the website to be delivered to my new apartment. My building has very strict policy for furniture deliveries and requires an elevator to be reserved for 1 hour periods. Unfortunately, Structube only calls you the day before the delivery with a non-negotiable 4 hour window the day before at 3 pm. It was too late since the moving elevator was booked by then, and I had to miss the delivery and pay an additional $100 delivery fee for a second attempt. I understand this is not Structube's fault and their company policy is stated on their website. That said, the lack of flexibility, general condescending attitude and defensiveness of the customer service representatives every time I have called to try to work with them has been APPALLING. Judging by the other complaints about customer service, it seems like mine (sadly) wasn't a particularly unique experience. This is just a bad way to interact with your customers, or with people in general for that matter.. Example 1: when I called to reschedule for a second delivery attempt and I explained my circumstances and the constraints, the answer I got was, VERBATIM "You'll just have to conform to our policy. Otherwise you can just cancel your order". UMMMM OK!? I'm not asking you to move mountains for me, but you could at least phrase that in a less condescending way? Example 2: when I asked if they could please provide me with the contact number of the transponder so I can get a better sense earlier for the second delivery attempt, their response was an immediate and RUDE spiel along the lines of "Our policy is made very clear on the website, which you can read. There's nothing further we can do". Ummm, I'm not trying to argue with you... I was only asking if you could provide me with the contact of the delivery team so I can try to call them myself and potentially work out something. A simple "we don't have that information" could have sufficed rather than getting all defensive and rude. STAY AWAY! read more

Terrible company, terrible customers service. They also delete their reviews on their website that are not 5 star. So beware. They sent us a sofa that didn't come together. They refuse to acknowledge this. After countless customers service tickets they are not responding to any of them. We have a broken sofa that will not come together sitting in our living room for almost 3 weeks. One of the worse customer experiences I have had with any retailer. Stay away! read more

The guy who works there is rude. This store is closing in 18 days, hope he doesn't get transferred to another location - please get retrained because your customer service skills are lacking.... you have one job ..... yet can't even do that right. ps I've been in customer service for many years, you shouldn't be selling furniture. Period. read more

This company is scamming people and they know it!! If you attempt to review on their site with less than 4 stars, they will not post the review. Buyer beware they don't use padding on their couch so you are literally sitting on the framing. In an attempt to warn other people that this couch is best left for staging a home or somewhere where people don't want comfortability, I was told my review was pending, when in fact it was never posted. To return the couch is almost as much of a scam as buying it, to begin with. DO NOT BUY A COUCH from here...go to Ikea! read more

Absolutely horrible customer service. I purchased 2 of the same lamp and they both fell apart in the exact same way, with the switches cracking open and all of the contents falling out, making them inoperable. When I went back online, I saw that they had the same lamps with new switches, so I reached out just looking to exchange them. I was then told by their District Manager that the switches weren't changed despite my clear photo compared to the image on site, and that I had probably broken them and that they wouldn't do anything. I offered to even pay the difference for the exchange, but after such a hostile reception, I'm writing off this company for not standing by their products. read more

Probably the worst experience ever with a brand. We ordered for our business over $10,000 worth of furniture and have had nothing but problems with Structube as a company. Every group of items received at least some portion was broken or damaged and it was an issue to resolve taking weeks due to lack of customer support. Every time we emailed support it was at least 72 hours before anyone got back to us. Sometimes not at all without calling their support team - which also took 30 minutes to get someone on the phone. We now received an order in Feb 2018 that was placed in the first week of Nov 2017. 12 chairs received and 6 broken that still have not been resolved. This company lacks support, quality and competence. I will never order form them again and hope that this review helps to warn of the problems Structube faces. read more

Brutal - charged my card for an online order - everything was confirmed and good to ship last week. This week they are telling me the order needs "verification" and not giving me a lick of other information. Now with the couch and coffee table supposed to come in two days they say they are going to cancel the order because it didn't pass the "verification" and it will take up to 5 business days to refund. Great - take my money immediately for the order and take 5 days to refund when your janky online security doesn't work. Skip these guys and go for Ikea. read more

Ordered a table online, picked it up in the store and took uberXL to get it home. While unpacking, noticed multiple defects and scratches. Support offered 10% rebate (as an insult) or refund at the store, refusing to replace the table or take care of logistics. Raise your hand if moving furniture back and forth was ever part of your plan. Structube made sure to leave a bad impression with both quality and support - here's your one star. read more

Horrible experience. Ordered two chairs and everything was a disaster... couldn't get through to their customer service line when I wanted shipping dates changed. Got added additional shipping charges as a result. Always great when you waste hours on hold waiting to talk to a customer service agent only to be disconnected and then charged additional fees because you weren't able to notify them in time. Have sent multiple emails to the head office, surprisingly, no response. Avoid this company. read more

An update to my previous review: I ended up speaking with the district manager, and I explained the situation and said I expected a discount. He told me that the table was already at a good price, and I was already getting a deal, so I shouldn't feel entitled to a discount for things that were out of his control. After a few minutes of back and forth, I asked for a $100 discount (not a lot, but enough to show me they were sorry for the confusion) and he outright refused, citing the "already great deal" I was getting from their sale (which was $100 off). To reiterate: if you don't mind waiting and spending a lot of your own time hunting down your furniture, recommend. Otherwise, looks elsewhere. read more

Structube is a great alternative to IKEAs (only slightly higher priced) for those who want furniture that is more trendy and not so cookie cutter boring. Don't expect the highest quality in the world, but this is a great spot if you're on a budget. I took the time to write a review about this location because the sales team at this store could not be more friendly and helpful, thank you for all that you do! :) read more

BUYER BEWARE. Go on thier Instagram and see all the negative reviews before you consider using this company.THERE ARE THOUSANDS. They are all true. Had the worst experience with this company. Ordered a $2,000 couch that came stained with black grease, punctures in the cushions, and the wood base frame splitting. Called and emailed customer service, took days before I heard back from anyone. Told to fill out a form and submit. After going back and forth for days with 5 different customer service members, whom which all 5 of them blamed everything on the third party shipper, and told me how many issues they are having with there orders being shipped, they offer to ship me another couch, with the same third party shipper, is that a joke? 5 different employees trashed the shipper they use to me and than the offer to send another couch using the same shipper, dont think so. Than they offer me $100 off for me to keep the couch, $100 off on a $2,000 is nothing. Told them to come take it and I will gladly pay more money somewhere else and have a undamaged couch then have you keep my money. read more

Love the look of the furniture (some). But the leather furniture quality is Horrible! Bought a leather couch 2 years ago, (for pretty good money I might add), and was at no delusion that it wouldn't wear, in fact hoped it would, A leather couch that wears properly as a nice appeal. But about a year after purchase this piece started coming apart at the seams and everywhere else. The leather is thin, brittle and cheap with very little flexibility- truly poor Quality. Do not buy anything leather products from this company, unless a decent warranty is offered. * Note: This unit came with-only a one year warranty.?? read more

I hate to say this, but I must warn anyone living in the US to not buy from this company. We've had the worst experience working with them. We bought a table back in August that showed up damaged because of the shipping company they used. We let them know about the damaged table and opted to get a replacement. Two months later we finally hear back from them to say that the 2nd table has been damaged in transit, and instead, they will process a partial refund for the table and will schedule shipping to pick up our existing damaged table. This has now been a 60month ordeal and not only are we without a table, we've wasted $100 on shipping to the US. read more

If you are a student renting elsewhere, structube is an affordable way to make your apartment look nice for a few years. However if you are a homeowner looking for sturdy furnitures that are built to last in your own house, stay clear. They are only cheap knockoff of designer pieces, nothing more. The quality of the material they use is often times cringing to even look at, and will soon start to fall apart. read more

Simply put, steer clear! This place is a total joke!! I was unclear about the color of an online item and so the sales person encouraged me to just order it and, if I didn't like it, I could return it. Well, I got the item, it didn't match the description, and, when I went to return it, I was told I couldn't because it was a sale item. What?!?! They are basically saying that, despite what their very own sales people tell you, they can't be trusted and you'll have to instead read for yourself the company's friggen by-laws and small print. To make matters worse, after this issue, I decided to hang the light at one of my other properties. When doing so, the hardware provided wasn't strong enough to actually hold the light up without it crashing to the ground. Do yourself a favor and shop elsewhere! read more

I bought a sideboard to store books and work materials. BEFORE, I purchased the item, I read through the reviews thoroughly. I was well educated on the purchase and did not expect something designed by Eames for Ikea prices (I write this as an antithetical statement to the reviews regarding quality. You get what you pay for and should expect quality accordingly.) I picked it up and brought it home and there were some structural issues. When I went into the Avenue store, I was promptly served and a new sideboard was ordered. There were delays. I was okay with that. Today, the sideboard was delivered by whom I believe to be the manager, Kim and an assistant (props to the assistant). The defective sideboard was removed and they offered to take away the packaging. I live in a 4 floor walk-up (no elevator) and did I mention it was the Manager's DAY OFF? She courteously accommodated my schedule, delivering it sooner rather than later. I'd say it was a mutually respectful transaction and would recommend Structube - this particular store - to friends and colleagues. read more

When I went into the store the first time, the sales associate was friendly, helpful, the store was clean and organized. I ordered the Adel desk, it came a week later to the store where I went to pick it up. When I went to go pick it up, the man brought out the giant boxes containing the desk from the storage room. I am a petit young woman, but assumed that I would be fine carrying everything to my car with the help of the staff. But I guess that's where their services end because after that they just handed me a fridge cart and the only help offered was to open the door as I struggled to wheel out a box that was twice my weight in the rain by myself as 5 sales associates stood around and watched. Then when I finally got home and brought it into my place and tried to assemble it, one of the pieces was too short causing there to be a noticeable gap. I wasn't about to lug it back to the store after the ordeal I just had getting it to my place, so I managed to force it together with some help. All in all, I am a bit dissapointed with my experience. read more

I agree with the comment from 2 years ago about the attitude of the sales associates. We were there today, a Sunday. There were 3 guys working there (standing around, sitting around). Absolutely dead in the store - no customers, so we expected courteous, attentive service. Not the case. When asked about a particular piece of furniture, it was like they could care less. Referred us to the Queen St. store in the Beaches. Similar experience - will share a review on its site too. I have never been motivated to write a negative review before this experience, but really - like the products, but the service needs improving. I don't think, in this economic climate especially, that retail businesses can afford to offer anything less than good, attentive, helpful service. So disappointing. read more

Missing hardware in boxes, missing actual boxes. Disappointing as the store is nice and product seems good for the price if you get it all. Now have to spend my time going back and still cant setup furniture read more