I had an extremely concerning experience with Advanced Urology in Marietta, Georgia, specifically…read morerelated to how they handle VA Community Care patients and billing. I was referred to this clinic through VA Community Care for a VA-authorized vasectomy. Shortly after being contacted to schedule, I was told I would need to pay a $250 booking fee out of pocket. As a veteran using authorized Community Care, this immediately raised concern. Only after I pushed back and involved VA Community Care did the clinic reverse that position and acknowledge that the booking fee should be billed to the VA, not the veteran. After the appointment was scheduled, I then received messaging from the clinic stating that the procedure would cost $149 if a post-vasectomy semen analysis kit was included, and $0 if it was excluded. I was repeatedly told by the clinic that this analysis kit is a retail product and that, due to how they operate, the cost is routinely passed to veterans. This directly conflicted with what VA Community Care confirmed in writing. VA Community Care explicitly stated that labs and pathology relevant to the referral are covered, including post-vasectomy semen analysis and post-vasectomy test kits, and instructed the clinic to bill Optum using CPT code 89321. VA also stated that if a veteran paid anything to the provider, those charges must be refunded. I have included screenshots documenting both the VA's written guidance and the clinic's messages quoting out-of-pocket costs. I personally spoke with the director of the clinic's benefits department, who stated that CPT code 89321 does not cover the vasectomy or the analysis kit and that the clinic cannot use that code to bill the kit internally. Despite VA's written clarification, I was told that if I wanted the required post-vasectomy analysis completed, I would need to arrange follow-up separately through the VA. After further confirmation with VA Community Care, I learned that the Atlanta VA does not even perform post-vasectomy semen analysis locally, meaning this proposed alternative was not viable and would have left me without proper follow-up or forced into paying out of pocket later. Because the clinic could not or would not provide VA-authorized care from start to finish, and attempted to shift the burden of their internal billing limitations onto me as the patient, I cancelled my appointment. Veterans should be aware that this clinic appears to accept VA Community Care referrals while disputing or declining covered components of care when they do not align with the clinic's internal billing model. I strongly recommend that any veteran considering this clinic obtain written confirmation in advance that all aspects of care, including required follow-up testing, will be completed and billed appropriately, with no out-of-pocket cost.

Rude, combative staff. Management doesn't address simple behavioral issues w associates. Definitely…read morenot a place you want to trust to handle your life threatening conditions.

I had my first appointment with Dr. Cornell today. I was actually supposed to have my first…read moreappointment next week but I was in a lot of pain and extremely uncomfortable that Dr. Cornell and the office manager lady Kim went out of their way and accommodated me and brought me in today at last minute. They truly cared about me as a patient and as a person. I moved to Knoxville, TN about 2 months ago for work. I've been seeing my previous urologist in NJ for years for my urological issues. My urological issues are embarrassing to me and it is very difficult for me to find the right person I'm comfortable with for treatment. I couldn't find anyone in Knoxville that could help my specific issue and that I was comfortable with as well. I did some research and I found Dr. Cornell and saw he had lots of experience with my issue and offered the same kind of treatments as my previous doctor. At my appointment today I felt extremely comfortable with Dr. Cornell. I was surprisingly more comfortable with him than my previous urologist I've seen for years. He is very nice and listens well. He offers excellent advice. And his treatment was even better and more effective than my NJ urologist as well. I am doing so much better right now and I'm grateful. I have to drive 3 hours each way to see Dr. Cornell but it is worth it to me. He is now my official urologist and I will be seeing him regularly. I am extremely grateful and relieved that I found him. I highly recommend him to anyone looking for a urologist. Honestly I believe he is the best doctor and this is the best doctor office I've ever been to. Please check him out. He will help you. Thank you Dr. Cornell and Kim. - Christopher Neller

I was referred to Dr. Cornell by my internist, and I'm so glad I was!…read more I saw Dr. Cornell as a new patient today, and he and his staff could not have been nicer or more efficient. Once I got there and gave his office manager my paperwork, I only had to wait long enough for her to photocopy my license and insurance and start a chart, which took no more than 10 minutes. I was taken back quickly, and waited no more than 10 minutes again to see Dr. Cornell himself. Dr. Cornell was EXTREMELY thorough, and looked over my past history, looking for anything that could help him piece together a picture of what was going on with me; which I really appreciated. He answered every question (even if I accidentally asked more than once), made sure I knew exactly what was going on, and took as much time as I needed to understand his conclusions, course of treatment, and the reasoning behind it. Dr. Cornell listened and made sure he understood exactly what I was saying before coming to any conclusions or making a diagnosis. It was so wonderful to have a doctor that really listened and spent time with me. I cannot say enough about my experience with Dr. Cornell today.

I have been a patient of Dr Lomboy for well over a year and he has proven to be an incredibly…read moreknowledgeable and competent physician. His level of care and compassion is beyond reproach and I have never left his office with any doubt that I received the best care possible. His entire staff is top notch and seem to share his patient care philosophy. I have happily referred him to several friends and family members.

From the owner: Dr. Jason Lomboy is a Urologist who treats all problems in the field of urology, and has a special…read moreinterest in enlarged prostate, overactive bladder and incontinence, erectile dysfunction, low testosterone, and kidney stone disease. He also specializes in the treatment of all urologic cancers, particularly kidney, bladder, and prostate cancer. Dr. Lomboy is available in our Canton and Marietta locations.

I want to start off by saying I have seen several urologists in Metro Atlanta, as I suffer from…read morekidney stones quite frequently. Having said that, I recommend Urology Associates without ANY hesitation. Dr. Murphy Townsend works in this group of excellent physicians. Dr. Townsend pays close attention to details and actually listens! I am so very thankful and lucky to have Dr. Townsend and Urology Associates on my side. Believe me, don't waste your time. Urology Associates are the best in the business. The front staff to the nurses and techs and PA's to the doctors. I say thank you to the entire staff.

From the owner: Based in Marietta, Ga., Urology Associates is a commercial practice serving people across the Cobb,…read moreDouglas and Paulding counties. The hospital offers a comprehensive range of medical and surgical services for the detection, treatment and prevention of urological diseases. The health care facility offers capabilities to diagnose and treat a variety of urological conditions, such as urinary tract infections, overactive bladder, interstitial cystitis, infertility, kidney stones and prostate cancer. Its diagnostic services include CT scan, Cystoscopy, semen analysis, prostate biopsy and urinalysis. The facility's surgical services include circumcision, vasectomy and vasectomy reversal.

My hormone imbalance has been cured. Thank you to the supportive staff and providers. They are…read moresimply the BEST. My partner who has seen 3 other urologists was also cured ! Thank you Dr. Morganstern

I have been coming here for over 15 years. I am using the T pellets with great success. Dr…read more Morganstern offers cutting edge and effective treatments for all kinds of ED and hormone issues. I have sent many friends here who have achieved similar positive results. Most of the ED folks you hear on the radio are charlatans. Dr M and his team are highly credentialed and knowledgeable. Lastly the folks here are kind and professional. This is a sensitive subject for us and you never feel embarrassed or uncomfortable talking about it. If you are looking for the best, you need look no further.

I had a fantastic experience although I've never experienced what I was going through everyone in…read morethe office was exceptionally kind. The kindness made me forget about my problems. Dr. Alexcis Ford has fantastic interpersonal skills I felt comfortable seemed like I met her before. I would recommend Advanced Urology 100x over. Fantastic place ~ !! Kindness goes along way for me. If I could give more stars I would.

I was seen by Dr. Samantha Wells due to ongoing chronic urinary issues. Since I had an issue on…read moreweekend initially went to Urgent Care. Dr. Wells said I should not of gone there but waited till I could get an appointment with her, I told her it was not possible at that time. Two weeks later another urinary issue and I tried calling her office, leaving messages but she never got back to me so I had to go to Urgent Care again. I had the tests results from Urgent Care and contacted her office again. I left 2 messages one week and another the following. I also emailed 3 times and attached the reports. She has yet to return a call or message. in my late 70s and these infections or symptoms are extremely painful. Please find me a competent physician, preferably female. The readings on my tests that are abnormal are Clairity, Nitrite , Color, Urobilinogen,UA and Leukocytes, UA

I am a returning patient from 10 years ago and recently scheduled a consultation with Dr. Kaplin…read more However, during the appointment, I was seen by a physician assistant instead. No evaluation or tests were conducted; only a few questions were asked, and I was instructed to schedule appointments for two tests. When I left, I was informed that there were no charges for the visit. However, I have since received a bill for $350. I called for clarification on what this charge pertains to, as it does not align with the services provided during my visit. The bottom line is no service was rendered and I owe $350. Unsatisfied is an understatement!

Dr. Shah and his staff at Piedmont are awesome. I first saw the nurse practitioner who was…read moreknowledgeable and comprehensive in asking what was going on with me. She set expectations for possible conditions and causes and ruled out other factors. When I saw Dr. Shah he shook my hand, sat down in a chair, and had a professional yet very friendly conversation with me. He did not rush and answered all my questions as he laid out a game plan for treatment. In speaking with him, it was clear that he was both knowledgeable and had a great bedside manner. I also like how I did not have to fill out a million forms or tell them where my pharmacy was because I had been to another doctor in the Piedmont network. On a Wednesday afternoon there was only a 15 minute wait as a first time patient, but go a little early because parking is a nightmare.