I had an extremely concerning experience with Advanced Urology in Marietta, Georgia, specifically related to how they handle VA Community Care patients and billing. I was referred to this clinic through VA Community Care for a VA-authorized vasectomy. Shortly after being contacted to schedule, I was told I would need to pay a $250 booking fee out of pocket. As a veteran using authorized Community Care, this immediately raised concern. Only after I pushed back and involved VA Community Care did the clinic reverse that position and acknowledge that the booking fee should be billed to the VA, not the veteran. After the appointment was scheduled, I then received messaging from the clinic stating that the procedure would cost $149 if a post-vasectomy semen analysis kit was included, and $0 if it was excluded. I was repeatedly told by the clinic that this analysis kit is a retail product and that, due to how they operate, the cost is routinely passed to veterans. This directly conflicted with what VA Community Care confirmed in writing. VA Community Care explicitly stated that labs and pathology relevant to the referral are covered, including post-vasectomy semen analysis and post-vasectomy test kits, and instructed the clinic to bill Optum using CPT code 89321. VA also stated that if a veteran paid anything to the provider, those charges must be refunded. I have included screenshots documenting both the VA's written guidance and the clinic's messages quoting out-of-pocket costs. I personally spoke with the director of the clinic's benefits department, who stated that CPT code 89321 does not cover the vasectomy or the analysis kit and that the clinic cannot use that code to bill the kit internally. Despite VA's written clarification, I was told that if I wanted the required post-vasectomy analysis completed, I would need to arrange follow-up separately through the VA. After further confirmation with VA Community Care, I learned that the Atlanta VA does not even perform post-vasectomy semen analysis locally, meaning this proposed alternative was not viable and would have left me without proper follow-up or forced into paying out of pocket later. Because the clinic could not or would not provide VA-authorized care from start to finish, and attempted to shift the burden of their internal billing limitations onto me as the patient, I cancelled my appointment. Veterans should be aware that this clinic appears to accept VA Community Care referrals while disputing or declining covered components of care when they do not align with the clinic's internal billing model. I strongly recommend that any veteran considering this clinic obtain written confirmation in advance that all aspects of care, including required follow-up testing, will be completed and billed appropriately, with no out-of-pocket cost. read more

Advanced Urology - VA documentation confirming coverage of post-vasectomy testing that the clinic said was not billable - Urologists Near Me - Marietta, Georgia

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Rude, combative staff. Management doesn't address simple behavioral issues w associates. Definitely not a place you want to trust to handle your life threatening conditions. read more

Sept 9,2023 I have an appointment this morning for 9 o'clock for a test procedure. This procedure need to be done when patient is about to go(urinate). I drank a lot of water as was instructed and by 9 o'clock I was in their office. None of them pulled me in right away. So I went to the front desk and told her that I am about to go. At 9:15 am I told them again. No one got me. 9:20 the same;the receptionist was busy chatting her work experiences with another patient. 9:30 am I went to the bathroom and urinated. I came out upset ,I told the receptionist I will leave, no reason for me to stay. No urine in my bladder.They just wasted my time coming in. I will never come back to their office again. Rod read more

Dr Dave in the best doctor I ever meet, I had surgery yesterday and all the doctors took good care of me before and after the surgery.the office people came to me right away when I walk in she she helped me with everything I need. read more

I had a procedure on my bladder in the hospital yesterday. Dr. Lomboy was my doctor. He did a great job. I came in to the office this morning, and they checked me out and made a couple of adjustments to the catheter the hospital installed. They were all so nice and patient, but still professional. This staff really cares about their patients. read more

Getting an appointment when someone is an established patient and is in dire pain is impossible. First they tell you to text back and forth and then they tell you to come in in 2 weeks. Established patient with pain and serious issue that needs a doctor? What a waste. You need to care for your existing patients alot more than you do. read more

With my first visit, The doctor I saw was very nice but extremely late for my appointment. Almost 1 hour and 35 minutes from the time I checked in to the time I saw the doctor, so when I had to make a follow-up appointment, I needed to schedule 2 hours. The second appointment was AWFUL to say the least. Two people were in front of me talking to the lady behind the counter, so I signed in to my appointment at 9:43am for my 10:00am appt. I sat down right in front of them. NOTE: Apparently my appointment was actually supposed to be at 9:30 but this only matters with the RUDE behavior of the guy behind the same counter as the lady. Many people showed up and did their necessary sign in with the young lady. Lucky for them they had her vs. the guy. At 10:21 I went up to the counter and politely asked approx. what is the time frame to see the doctor. The guy said that I was a NO-SHOW with my previous appointment. I did not understand what he was saying considering I had only been there once before and I saw the doctor after a very long wait time. He said that I was a NO-SHOW for that day. I said I was there and had signed in. Apparently, he was way too busy fraternizing with the lady next to him to do his job and he had NOT looked at the sign-in page for over 45 minutes. He said he would try to work me in because I was a No-Show but couldn't do it. It was okay for me to wait over an hour for the doctor but apparently being 13 minutes late in this guy's book was not worthy of their time. BELIEVE ALL THE NEGATIVE REVIEWS it will save you frustration. I left without making another appointment because he made a mistake and was not willing to be responsible that he failed at doing his job. How many other patients has this guy discarded? I contacted their main office via phone number and chat (Friday, February 23, 2024 at 10:40am - yes it took that long to get through to someone) which I was told that someone would follow up with me. I found another Urologist on Monday, Feb. 26 and called Advanced Urology's main number and asked for records to be sent to the new urologist. In asking me why I needed those records, I explained to her everything I mentioned above which she was "very apologetic" and said that she would report this and have someone get back with me right away. This review is written at 4:57pm on Wednesday the 28th of February and NO ONE HAS STILL CONTACTED ME to resolve this horrible way to do business. Advanced Urology is in need an "office personal-abdectomy". The front office guy (I wish I knew his name) and the office managers who handles the complaints are horrible which means you cannot trust anyone there. Very sad to say the least. I even put the text thread on their portal and sent a message to the doctor.... ZERO RESPONSE. I guess to ad another complaint, the doctor said that he was going to look up my chart from the referring doctor and call me with his thoughts. That never happened either. I was just a number and they obviously do not care about my pain and discomfort. I cannot gamble with my health by going to a place like that that treats people the way they do. By the way the location I cannot recommend is 1450 S. Johnson Ferry Road NE read more

I have been trying to get hold of them all day: their web site is cryptic and difficult to leave a message or make an appointment. The site says same-day, but then offers nearest appointment 7days away. They won't answer the phone, been calling all day, 5 different numbers all answered by the same robot "your call is important to us." I'm in severe pain but apparently they don't care. I even told the robot that I was a hospital calling (option 4) and they still didn't answer the phone. And there was no option for leaving voice mail. Sick people are calling you and you can't be bothered to answer the phone? read more

When it comes to time, our most valuable commodity, the staff at AU - Marietta prove time and time again that your time is not valuable. Let me explain: I pick an 8am appointment. I want to be in and out because I have something called a job that requires a specific time to be present. Some employees at AU - Marietta do not understand this concept. I only needed to get labs, a simple, at max, a 10 minute ordeal. The lab technician didn't walk in until 8:20 and it took another 5 minutes (8:25) to be seen. I don't know about you but I think it is very unprofessional to not be considerate of other people's time. This situation isn't even a one off. I have had several early morning appointments were a similar thing happened. read more

Doctor Lumboy is very rude and dismissive. He did not take my concerns as a patient of color seriously. I would not go back and I would not recommend HIM. But please go see a doctor if you are experiencing an issue, and advocate for yourself. Do not let the doctor dismiss your pain or concerns. read more

After the surgery support for this facility is non-existent. I have been in pain with hiccups after the surgery. I have called over six times for an alternative medication. They never pick up the damn phone and when I leave a message, they won't get back with me. When I finally spoke with someone and explained the situation, they still didn't the prescription to my pharmacy. Very disappointed. read more

Very unprofessional, they need to re-train their business department. I received several harassment telephone calls and letters in regards to a BCBS insurance check for $297.50 I was accused of receiving even after telling them I did not. I had to call the insurance company and have them call them to track down their check and file them the claim right almost a year later. If I tell you I did get the check then maybe the check got lost in the mail or you file the claim wrong not the patient stole the check. You harass the patient and lose a patient instead. I wonder do my doctor know what happened and why I am not coming back? read more

I saw Dr Kassabian & was very disappointed. To start, he pushed the anesthetic so he can make more money. While they tell you that you can't drive home, they don't tell you that driver has to be there when you arrive & wait the whole time. For the follow up, they did give me a card so I can order a sample kit but there was no reminder & when I tried calling the office I could not find a person to speak with. I assumed I could give a sample in office. I took the day off work because Alpharetta is not convenient for me only to find out that isn't an option. Also, why don't they just mail the sample to to you? Why is it on the patient you out under to remember to order a kit? Horrible experience. To top it off, when I did speak to a person she said they can just call with the results...no need to come in! Then why did you make the appointment in the first place? These people have no idea what customer service is. read more

I love this facility and staff. The doctors are great and are very considerate in explaining treatment or results. They also hear what you have to say about any concerns or worries. I had an emergency and they were easy to get in touch with. I ended up having surgery with them as well as the outpatient checkups and each experience was just as organized and well. read more

When I had my Urolift procedure and had problems the staff did not listen and blew me off. They said it would be fine but I ended in the hospital with serious problems. Never use them again. read more

Had a great experience. Very clean office with ample parking and friendly staff. Amazing doctors who do a great job of explaining and making you feel at ease. read more