A nightmare experience! Their incompetence is far beyond any reasonable or rational understanding. One would expect better professionalism from a qulaified healthcare providers. My Kyphoplasty was scheduled 2 weeks in advance for a 7;15 am arrival Monday morning 4/6/26. Upon arrival, we saw the entire office staff was waiting outside. They had been locked out of their own office! Apparently the internet went down overnight. No IT support. 45 minutes later a maintenance worker showed up with hammer and chisel! An hour later, the surgeon took over and started using the hammer. Finally, at 8:45 we finally got in. After the staff got themselves settled we gave them our name and the time of our appointment (7:15) - we were instructed to take a seat. Odd they never gave us a clipboard to fiill out. Which gave us plenty of time to stare at their waiting room "Island of Doctor Moreau" wall mural. After another 30 minutes. we re-approached the desk, THEY HAD NO RECORD OF OUR SCHEDULED APPOINTMENT!!! and DEI hires were content just to let us just sit there. After raising hell, a NP went back and talked the surgeon Dr. Ehlishabi, (we asssumed). Another NP came out and said they might be able to fit us in around 1:30! THE LAST THING ANY PATIENT WANTS - IS TO BE RUSHED INTO SURGERY THAT THEIR STAFF WAS NOT PREPARED FOR!! - WE LEFT - Never saw Dr. Ehlishabi. And that wall mural? It turned out to be an Omen!!! read more

Legacy Brain & Spine - Waiting Room Mural - Neurologist Near Me - Marietta, Georgia

The doctors are great but the billing department is terrible. They send inconsistent bills but yet never answer the phone or return phone calls. They also wait until the day before surgery to give the authorization and estimate. I work in healthcare and this is unacceptable practices. The practice needs to train the staff better. I'm still waiting on a call back from several messages I have left. read more

Legacy Brain & Spine, Well, it's been well over a year since my first treatment (in April 2023) and much more to go but this what needs to be said about Legacy Brain & Spine: First: Dr. Said Elshihabi, where to even begin?! Had it not been for the awesome relationship you have with Casey Geiger & his team @Geiger Legal, I wouldn't be where I am today without the relationships both your teams have formed! More to come below... So, let me just start! Chase, my man! It was a Monday start for us for sure but it was a rough 8am Monday for many of us! You've always been very helpful & courteous, thank you & don't stop! Chevis, Genesis & Crystal: since day 1, all 3 of you've been great! Thanks for taking the time to just listen or if I need additional clarity, you 3 have really gone above & beyond! You three have also been super helpful every step & always so kind. Please don't lose those qualities! Brittany, your amazing way of explaining things is a gift! You've helped in areas you're NOT a part of & that's rare these days! Thank you so much! Ms. Danielle, you've done everything in your power to make sure I have been & are doing ok. Like your teammates mentioned prior, you've gone above & beyond in every way! The weekend visit to check on me @ the hospital...yeah, guess that's just you! Amazing! Thank you! For the staff in the on site operation department: Lady at the check in, you've always had this wonderful greeting for me & always remember me. That's a great thing to hear when walking in for a procedure! Thanks for making 'easier'! Nurses for my injections...thank you for putting up with me while on the table (multiple times) and my 'choice' of words & phrases that are definitely off color! I'm sorry I don't remember your names but all of you put up with me and each of you made sure I was always as comfortable as possible! Thank you all! Dr. Elshihabi, what more can I say about you that I haven't included above about your team?! We are now well over a year since my treatment started with you. I've had surgery (4/19/24) since & currently recovering. You're a very gifted person and you're doing what you are meant to do. Without your steady hands, my surgery wouldn't have been a success (so far! ) Your compassion & empathy for me (and my wife) have been very welcomed. Your calm demeanor really helped relax me for such a major spinal operation. Thank you. Saying this seems empty but it is not. I cannot express my gratitude enough to you & your ENTIRE staff for the care I have received and continue to receive. As I continue to recover from surgery, I look forward to the ABSOLUTELY BEST CARE that I have received thus far to only continue! No matter what situation may arise, I know I can count on every person at Legacy Brain & Spine to do what they've been doing; going above & beyond to make sure they're patients are well cared for! From my experience, this is normal to them and wonderful for me! My greatest thank you Legacy Brain & Spine!!! Jeff C. read more

I was referred to Legacy Brain & Spine to get answers for the headache/migraine pain I have been experiencing over the last few weeks, likely a result of car accident whiplash. While I was able to get an appointment within a week and the front office staff was great, the MD was atrocious. The MD was dismissive of my symptoms and complains, had a 'you're wasting my time' vibe. He told me to have a brain scan (first available 2wks away) and follow up with the nurse practitioner (a week after the scan), I did not need to reschedule with him. I left extremely defeated. The pain was effecting so many aspects of daily life, I could not wait another 3wks in pain before getting relief. I shared my experience with the doctor who initially referred me and was referred elsewhere for a second opinion. read more

Legacy Brain & Spine - Lobby Artwork - Neurologist Near Me - Marietta, Georgia

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Top care!! Finally experiencing healing w pain relief, Dr. E and his staff have been wonderful through this process!

I would not recommend this place, if you have an option of receiving care somewhere else, please do so! Their staff is not properly trained and they will tell you anything! I received a bill in the mail 10 months after my visit. Which was a shock for me because the nurse at the front desk "supposedly " verified with the insurance company that my visit was approved. Come to find out that it was not and I received a hefty billing statement in the mail! The office manager knows the staff under trained but doesn't care because once you the patient sign those forms explaining and accepting responsibility, they legally have you obligated to pay! So they are going to get their money one way or another! If you absolutely need or have to go here please check, double check and verify for yourself with your insurance company to see if your treatment/care is approved!! Legacy Brain & Spine will tell you anything and you WILL be stuck with a bill! read more

Really like the service I have received here. The office staff is very friendly and the NP is always helpful. Even though this office is FAIR from my home I will continue to come here for my care because of the great rapport. read more

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I went several times for testing and never got my results back from them. One day I was scheduled to go in for a series of injections but that day I was sick and had to cancel (COVID). They said that they would waive a no show fee but we still got charged, we called the billing office to get an explanation, never heard back. They will call you ahead of time to ask for payment of your co insurance ahead of your scheduled visit but not if you call them. Never heard back from the billing office and got sent to a debt collector. I had the worst ever experience with the injections. read more

Riverdale office and Dr Walter's dropped the ball. Doctor wanted a new MRI as I had carried previous disc's of previous procedures. Office failed to give me paper copy of lab work needed. I specifically asked doctor did I need to bring disk next appointment, His answer was NO. He could look at results. Never asked where I was going for MRI. Day of next appointment they canceled as doctor supposedly in emergency surgery. Guess who was billed office visit when they canceled appointment. ME. I had a copy of MRI DISC overnighter to Riverdale office. GUESS WHO LOST THAT DISC? not me. SO THANKFUL I'VE FOUND A NEW SURGEON WHO IS TAKING CARE OF ME. Entire staff and new doctor treated me like I was the Queen of England. BE VERY VERY CAREFULL IF YOU CHOOSE THE PRACTICE. It's not a hamburger happy meal, suppose to be medical care! read more

I seldom give reviews. I have a severe spinal disease and these guys are awesome. From the time that I walked into the door, nothing but kindness and care. Heidi Meyer, and her staff in the Marietta location, and my main doctor on the Windy Hill location and his staff are amazing. I'm still on my journey and so far, I would recommend these amazing people to anyone. I had 2 titanium rods implanted more than 30 years ago, and the care that they have given to me has been amazing. read more

If I could give a zero I would. My husband was seen at the Riverdale office and was scheduled for surgery but the administrator to the billing office to the scheduler are not a trained staff nor knowledgeable in their position which caused my husband to not only not get his surgery but the administrator Crystal told my husband the incorrect information which caused him to miss his surgery in which she and the non trained biller Sherone has not corrected this situation but is blaming my husband as to why his surgery has not taken place. I will be making another complaint with the Executive Director but DO NOT go to this location due to their untrained incorrect information that will be given! read more

Staff is very friendly & professional. I have been in pain & agony for over a year and treating at Legacy was been one of the best decisions I made to help myself. read more

I had the pleasure of being seen in this office. Being from another State sometimes you feel homesick especially when people are not very friendly which unfortunately has been my experience in Atlanta. However when I came to Legacy Brain and Spine on Cherokee Street in Marietta. I was blessed to meet 4 Angels: Kammie, Michelle, Heidi Meyer & Jamini. These ladies were a breath of fresh air and exactly what I have been praying for to help me my heath issues. They are compassionate, friendly, understanding, patient, thorough and most importantly they listen. I am so happy that my health is in their hands and I feel 100 percent confident that they will go above and beyond to help me the best way they can and that they won't give up on me. I thank God for them and I pray blessings over them always. read more

My experience was amazing! The team really went above and beyond to try and help me find a diagnosis to something completely bizarre and rare i had. Id like to thank dr. Elshihabi, his medical staff, and especially Miss Kristin for their sweet kindness and smarts. I would definitely recommend them,from the heart. They've truly changed my life for the better! That's exactly what medicine should be about. Thanks Legacy! read more

Dr. Jerry Walters saved my life! I am so grateful for his professional skills and dedication to his patients. My husband tells me he spent hours on the phone to explain what was going on. Dr. Walters then followed up by visiting me everyday in the hospital after the two surgeries. I would be happy to refer Dr. Walters. read more

Terrible. Every time I come here, I have to wait for over an hour in the waiting room and watch people who arrived after me go back, see the Dr, and leave. 1 1/2 hour wait to see the Dr for 5 minutes. Complete garbage practice. If you have an appointment here, cancel it and go to a real doctor. read more

I went through a series of cervical injections before having surgery with Dr. Elshahabi. At my first cervical injection I was very uncomfortable, Dr. Elshahabi noticed that immediately! For Dr. Elshahabi to notice how uncomfortable I was and change my experiences for future procedures meant the world to me! He makes your experience a personal one, he remembered things I had said about a family member and would ask about them at every visit. Dr. Elshahabi and his staff genuinely care for their patients! I highly recommend! read more

Two members of my family are patients with Dr. E. The doctor and staff here go out of their way to be helpful and to make sure we are comfortable, and they take their time to explain their diagnoses and procedures. They follow up multiple times to check that recovery is on track. read more

BEFORE you arrive make sure they have your records and/or xray/MRI. I came in and they had no information so no services were provided. The receptionist informed me there wouldn't be a charge since they were not prepared. I just got a letter from a creditor for my deductible. Lord knows what they charged my insurance. I smell something. read more

This office is great! They are quick to try and help as soon as possible. They are willing to bend over backwards to help their patients. I highly recommend this office! read more