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    William Benedict, MD

    5.0 (1 review)

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    4 years ago

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    Legacy Brain & Spine - Waiting Room

    Legacy Brain & Spine

    3.2(19 reviews)
    0.2 mi

    A nightmare experience! Their incompetence is far beyond any reasonable or rational understanding…read more One would expect better professionalism from a qulaified healthcare providers. My Kyphoplasty was scheduled 2 weeks in advance for a 7;15 am arrival Monday morning 4/6/26. Upon arrival, we saw the entire office staff was waiting outside. They had been locked out of their own office! Apparently the internet went down overnight. No IT support. 45 minutes later a maintenance worker showed up with hammer and chisel! An hour later, the surgeon took over and started using the hammer. Finally, at 8:45 we finally got in. After the staff got themselves settled we gave them our name and the time of our appointment (7:15) - we were instructed to take a seat. Odd they never gave us a clipboard to fiill out. Which gave us plenty of time to stare at their waiting room "Island of Doctor Moreau" wall mural. After another 30 minutes. we re-approached the desk, THEY HAD NO RECORD OF OUR SCHEDULED APPOINTMENT!!! and DEI hires were content just to let us just sit there. After raising hell, a NP went back and talked the surgeon Dr. Ehlishabi, (we asssumed). Another NP came out and said they might be able to fit us in around 1:30! THE LAST THING ANY PATIENT WANTS - IS TO BE RUSHED INTO SURGERY THAT THEIR STAFF WAS NOT PREPARED FOR!! - WE LEFT - Never saw Dr. Ehlishabi. And that wall mural? It turned out to be an Omen!!!

    The doctors are great but the billing department is terrible. They send inconsistent bills but yet…read morenever answer the phone or return phone calls. They also wait until the day before surgery to give the authorization and estimate. I work in healthcare and this is unacceptable practices. The practice needs to train the staff better. I'm still waiting on a call back from several messages I have left.

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    Legacy Brain & Spine - Waiting Room

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    Legacy Brain & Spine - Dr. Elshihabi

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    Dr. Elshihabi

    Thomas Holmes, MD

    Thomas Holmes, MD

    3.3(4 reviews)
    0.4 mi

    Dr. Holmes is THE best neurologist!…read more Firstly about him. He is seriously one of if not THE kindest doctor I have ever had. He is just so kind, compassionate, and patient. I was really nervous on my first appointment, and I am incredibly shy, but his pleasant nature made me feel so comfortable. Also, I want to add a quick story that only shows a fraction of how generous and empathetic he is. I had an appointment in November, but I got COVID and I had to cancel. Obviously there were no slots available until after the New Year, but for insurance reasons, I BEGGED to be seen. I was told that he had to approve it, and he did. So, he was able to squeeze me in right before New Years Eve or so. My senior dog that means everything to me was extremely ill around that time. I was basically her caretaker 24/7, even leaving her alone for the appointment made me anxious. I was also lucky if I got 4 hours of sleep, every few days. I was at my limit. I was afraid every day that I would wake up and she wouldn't be alive. That day, she was particularly ill and i had to do A LOT for her before I could leave her alone, and it took me longer than usual. I was also soooo sleep deprived and sluggish. I got there late. And my appointment was supposed to be squeezed in as the very last appointment for the day. The front office told me my appointment had been cancelled. That and all of the stress, sleep deprivation, and worry for my dog just came together and I lost it. I burst into tears (I NEVER cry in front of people!) and I was desperately trying to wipe my eyes because I was so embarrassed. I felt so defeated. The guy in the front (love him!) said he would talk to Dr. Holmes. He explained my situation as I silently wept alone in the waiting room, and Dr. Holmes agreed to see me. He did not rush me out, he didn't downplay anything, or acted AT ALL like I had inconvenienced him, even though I had. He also told me on his own how sorry he was about my dog. He made the practice stay late for me. That's a huge deal! (Note: I did apologize to almost everybody there personally) I don't forget things like compassion, kindness, and mercy when one is down. He showed that to me when I felt defeated and alone. It meant the world to me. I will never forget that. (And I thought he was the best before!) So end of the story, but he also really listens. the front office overbooks like crazy, but he doesn't rush you out of the room. I had been suffering for migraines for about ten years and NOBODY was taking me seriously. He immediately told me his opinion and he validated everything I said. He believed me and it's been almost two years since the first appointment and I am doing so much better. He really cares and I would never see any other neurologist. He has an amazing personality PLUS he knows his stuff! I want to bring up an issue that I have seen on the negative reviews about his staff. Those negative reviews REALLY bother me because when they rate so low because of the front, it doesn't hurt the front. It hurts Dr. Holmes and makes him look bad. When you are looking up doctors and recommendations and you know nobody, you look up doctor's ratings. His reviews are so low but they ALL are because of the staff. He has nothing to do with who the front hires or what they do. I hate that he is rated so low despite him being absolutely amazing. It's really hard to trust internet reviews because of this. When you google him to see reviews, it just shows his name on the Yelp result and a poor rating. That isn't fair. I highly recommend going, even though it IS hard to make an appointment because he's in such high demand. it's worth it to me. He's amazing and I have so much respect for him!

    If I could gone this office zero stars I would. I have bring activly having more and more…read moreaggressive seizures as there days go on so at the hospital they set me up an appointment with this Dr. Their office called me the night before my visit (that i had waited over a month for) at 530 and cancelled saying I was signed up to see the wrong Dr. Then the next day I still can't get a call back after I called 3xs. I have to go to them because my ins won't cover anyone else but if I were you, I'd go somewhere else!

    William Benedict, MD - neurologist - Updated July 2026

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