We had to use this facility for husband's carpal tunnel surgery…read more Dr. McMillan Starr Jr. was wonderful, meticulous, and very professional. Even one of the nurses said that he is the best. He took his time taking measures of the hand that needed surgery. Dr. Starr made us feel comfortable about the upcoming operation. All staff members were welcoming and friendly. During the follow-up visit after the surgery Rachel was helpful and explained to us how to exercise my husband's hand to help the healing process. We can highly recommend this facility. Great location close to Kennestone Hospital. Easy to park by the building.

I left my session today feeling completely dismissed. Rather than offering support or guidance, my…read moretherapist Sherrie Robert's essentially said there was nothing she could do to help me -- in a tone that felt very careless and unprofessional. When I tried explaining that I was referred here by my doctor/surgeon, she responded as if she didn't even understand that connection. Not here because I chose to but DOCTOR ORDERS. It was frustrating, especially since I came seeking help and followed medical instructions to be here. I expected compassion and expertise, but instead felt brushed off and unheard.

Strength, Balance. endurance. Excellent attentiveness…read more Very knowledgeable in THerapy. Firm, but respectful. Complete aspects of therapy.Have confidence I will have a positive out come.

Bill at Benchmark Pt at 2295 Towne Lake Pkwy is the most remarkable Pt I have ever seen. I am a…read moreretired RN/ NP FOR 52 years! I have seen 3 different Physical Therapist for knee replacements. Now I am seeing him to increase my muscle mass so I will not fall. I am 79 years old. Bill is the best physical therapist I have ever seen. He is considerate, knowledgeable and knows instinctively what I need! We need more physical therapist who "knows" what their patient needs!! I would rate him a 20 out of 20! I am ecstatic he is my Physical Therapist.

He listened to my issue, provided several options for care…read more I would recommend him for your orthopedic issues.

DON'T GO HERE! HORRIBLE RESPONSE FROM MEDICAL STAFF... INADEQUATE INFORMATION FROM DOCTOR expect…read more2-3 days for response when you call. After surgery care is near nil. They tell you up front you will be taken care of and manage your pain BUT that is not the case. My wife has had a terrible experience with this practice. After the surgery the Doctor prescribed medication ( Severe Asthmatic clearly in my wife's medical history) with a warning of Severe Asthmatic don't take! My wife is a Severe Asthmatic. So when she would not take the medication fearing breathing issues.. they would not prescribe anything else for the pain. Over a week she went without meds in severe pain. Then they prescribed Tramadol which did not help the pain. Called office "crickets" days go by and when they respond no solutions. This is an ongoing issue but my suggestion is FIND SOMEONE ELSE and ask alot of questions before trusting the Orthopedic practice has your best interest in mind. They want your money but do they treat you correctly as a patient with you best interest in mind. Not here on the latter. Also: Dr Bilotta did not give adequate information before or after operation. General info like ice is your friend but not details like after 1st week need to use ice 20 minutes every 2 hours at most (per Physical Therapist ) when this was supposed to start who knows because the Doctor sure didn't tell us. Also not informed that blocker used pre surgery could leave you with feeling not returning in some areas. This blocker is used so that you won't need to be on as much narcotics after surgery... Communication from Pinnacle is TERRIBLE! Note: EVEY is terrible nurse/representative for Pinnacle and Dr. Bilotta. Very disappointed in this Dr's office.

I am pleased with my appointment with Dr Yi Ding, He was…read morevery clear and informative. The whole staff was really nice.

Dr. Grasso is easy to talk to and provides great insight--this is not a reflection on him…read more My issue was with the intake and billing process at the Marietta office. UPDATE - I was contacted by Heather and allowed to explain everything. She handled my concerns professionally and I appreciate customer service, so I am updating my review.

A nightmare experience! Their incompetence is far beyond any reasonable or rational understanding…read more One would expect better professionalism from a qulaified healthcare providers. My Kyphoplasty was scheduled 2 weeks in advance for a 7;15 am arrival Monday morning 4/6/26. Upon arrival, we saw the entire office staff was waiting outside. They had been locked out of their own office! Apparently the internet went down overnight. No IT support. 45 minutes later a maintenance worker showed up with hammer and chisel! An hour later, the surgeon took over and started using the hammer. Finally, at 8:45 we finally got in. After the staff got themselves settled we gave them our name and the time of our appointment (7:15) - we were instructed to take a seat. Odd they never gave us a clipboard to fiill out. Which gave us plenty of time to stare at their waiting room "Island of Doctor Moreau" wall mural. After another 30 minutes. we re-approached the desk, THEY HAD NO RECORD OF OUR SCHEDULED APPOINTMENT!!! and DEI hires were content just to let us just sit there. After raising hell, a NP went back and talked the surgeon Dr. Ehlishabi, (we asssumed). Another NP came out and said they might be able to fit us in around 1:30! THE LAST THING ANY PATIENT WANTS - IS TO BE RUSHED INTO SURGERY THAT THEIR STAFF WAS NOT PREPARED FOR!! - WE LEFT - Never saw Dr. Ehlishabi. And that wall mural? It turned out to be an Omen!!!

The doctors are great but the billing department is terrible. They send inconsistent bills but yet…read morenever answer the phone or return phone calls. They also wait until the day before surgery to give the authorization and estimate. I work in healthcare and this is unacceptable practices. The practice needs to train the staff better. I'm still waiting on a call back from several messages I have left.

I have to longing to my yelp account and write this again, be careful guys!!…read more This place is ripping people off!! They will tell you something first and charge you a different amount for extra treatment after, no matter you want it or not, no matter you get treatment or not, they will charge you!! If you don't pay they give your bill to collections!! It happened on me already please don't be the next one. They already messed up my credit score unless I pay for a treatment which I never got!! I hope this message will help you guys. But at same time I know that most patients there are old and innocent and that's why they ripped off people. I spoke with front desk Mrs Barbara today, she is a very nice lady, she listened the whole situation from me and try to do the best to help me, but this hospital won't fix their mistakes and insist to charge me for a treatment which I never got. She told me she is doing her job and there is nothing else more that she can do. This place sucks for real, I told her a great example that imagine you are coming to my store to shop, I told you 400$ first then charge you 800 later. If you don't pay me I will give your bill to collection. Easy money so nice. This is what happened on me I hope nobody goes to this place and be set up like me.

Have been coming here for over 25 years and it has been on the steady decline for the past 5 years…read more People IN PAIN are kept waiting HOURS just to see the doctor when they have appointment times. The doctors are rushed and have zero interest in the details of the situation, just what do YOU want done? Epidural, stimulator, surgery. YOU decide. ?!?! And then... THEY OVERBILL THRU 3rd PARTY BILLING! There are NO explanations of benefits, just a charge for NOTHING!! You have to go thru God & Congress to get them to refund it. The insurance commissioner is getting a call.

I have had a stiff neck and lower back since having Spinal Fusion in 1997. I was put onto a walker…read morewhich was set too low for me, causing my back to heal at an angle...leaving me permanently stooped. A fall, in 2018, which re-injured my neck and shoulders) further stiffened this area so that I look downward and have difficulty reading the dials on my oven and microwave oven. As my daughter has been taking therapy for her back, with overall improvement, and has nothing but praise for the therapists at Mars Hill PT Solutions, I asked my family physician for a reference. I have been receiving PT for about six weeks. Thus far, my therapy has only involved my neck, shoulders and arms. I know that I have additional strength in each area. I am experiencing less pain from elbow tendonitis. Over the years, I have had PT at many locations. Some locations were of little value to me. Both my daughter and I are extremely impressed by the knowledge, dedication work ethics of the therapists at this location.

A great staff team! . Very helpful indeed . You will not be disappointed ! Kudos and keep up the…read moregreat job

First, the doctors here are great! Friendly knowledgeable,…read moreand took very good care of me, I had a septoplasty and although recovery was rough the results were unexpected. I'm able to breathe out of my nose for the first time in over 30 years and most of my snoring is gone. I'd give both doctors and nurses 5 stars. The biggest issue is the billing department. I prepaid surgery, and received a bill 7 days after surgery. They send you messages constantly like a debt collector until it's paid . Here is the irony. The billing department actually owes me money. They've owed me for three months. I've called, spoken to 3 people. Yet a check was never sent to me and I'm still owed money. I've never received it. The other issue is calling the phone line is like calling the IRS. 10 prompts through the IVR. Sometimes you get someone, other times you get a VM. It's very frustrating. Aside from the difficultly reaching folks there , the fact I was spammed with bills, when they owed me and still haven't paid me. It was a good experience.

This office is a refreshing experience! Everyone was super friendly. I felt that my ear issue was…read moreexplained perfectly, and I have to return for more tests. I highly recommend this office!