1. BenchMark Physical Therapy

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Dallas, GA

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BenchMark Physical Therapy

5.0 (4 reviews)
Closed • Closed

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5 years ago

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4 years ago

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PT Solutions of Dallas - Therapy for lower lumbar pain time!

PT Solutions of Dallas

3.2(5 reviews)
4.5 mi

When you are in pain the last thing you want to do is move in any way that might aggravate it;…read morehowever, the staff here are so good about explaining what and why they are having you do the exercises or treatments. Kris, Matthew and Chandler are so good and the atmosphere is super relaxed. Always greeted when coming in and they are super professional. I don't know who chooses the playlist but I need it for my own personal collection!

I was referred by my doctor to PT for my acute back pain that has been affecting my daily life for…read moreover a month. I chose PT Solutions of Dallas because of proximity to my home and based on recommendations from trusted sources. I went with expectations of professionalism and compassion and received the exact opposite. From the moment I walked in the door, I was met with paperwork that seemed unending and then told I had to pay out of pocket $570 for the initial visit, $350 dollars for the next 3 visits, and $75 each subsequent visit. I did not receive a call from anyone prior to my appointment explaining my insurance benefits and was told this is what I would have to pay or I could just get billed. My understanding is we only owe a co-pay with our plan and have met a deductible but no one at the site seemed to have knowledge of our coverage. I did receive an evaluation from a PT that only lasted approximately 20 minutes during which the PT was very distracted with other clients in the gym. I felt I was ignored and he wasn't listening to me about my symptoms. I did not receive any education about my condition or new information to guide me in my exercise program. I had already received a home program from my orthopedist, and this PT did not review or contribute in any way to the program. At the end of the session, he performed a manual technique that caused extra pain and did help my symptoms. He was very unresponsive to my questions and dismissive. The gym was crowded, and I was also handed off to an assistant to perform exercises that were very difficult for me but the PT was not attentive and confusing in his communication. Would not recommend this location at all and very disappointed in my experience.

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PT Solutions of Dallas - Therapy for lower back pain time!

Therapy for lower back pain time!

PT Solutions of Dallas
PT Solutions of Dallas

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BenchMark Physical Therapy - physicaltherapy - Updated October 2026

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