What's all the hate for? Looking at older reviews, perhaps a lot has changed for the better. The waiting room and chairs were clean. A large shelf with magazines were available. They were very prompt calling us in. We arrived 10 minutes early thinking we needed to fill tedious paperwork, and were called in 1 pm on the dot. No hefty paperwork needed. They gave my father a clean disposable gown, were nice, professional, and fast. We were in and out of the Xray area within 5 minutes. read more

worst place. Unkempt office, long wait, lots of trainees, cold, cold people in office. Copy cost money. At VRI no charge for copy. read more

The VA and Optum Serve should not be using Bayo Inc DBA Just Xrays to coordinate medical appointments! My husband has twice now had appointment through Optum Serve with their (Optum Serve's) third party vendor, Bayo Inc DBA Just X-rays. At both appointments (04/16/2024 and 04/29/2024), Bayo Inc DBA Just X-rays was closed. The first time the door was simply locked, and the second time there was a sign up stating they were closed during lunch--both during confirmed appointment times. I spoke with Gabriel (employee ID 001707292) at Optum Serve, who told me he filed an internal complaint (but did not have any complaint ID for me). I explained that it is Optum Serve's duty to vet their third-party vendors (Bayo Inc DBA Just X-rays), and Gabriel confirmed that nothing on their file showed they were closed during any lunch hour. He refused to provide his email address so I could send the photo evidence, which further proves why the VA should not work with this company. I also spoke with the owner of Bayo Inc DBA Just X-rays, who refused to provide her name (so unprofessional), made excuses stating they are a small company, have no way to file a complaint, and then hung up on me. They have 51 Yelp reviews (currently at 1.9 stars), most are 1 star with no responses, apologies, or evidence showing problems have been rectified, which tells me they have no cares about their patients and are willing to fail at their job. My husband was not the only person who couldn't get in for their confirmed appointment; there were others waiting to get in when he arrived. It's a complete lack of respect for Veterans' time, and the VA needs to set a higher standard for whom they hire. I'm filing a complaint with the VA now. read more

Just X-Rays - Diagnostic Imaging Near Me - San Jose, California

I don't know if it's the correct information but the facility told me to ask my primary doctor for permission to release information so their can give it to me when i asked for a copy of my x-ray result. Even though it's my own result of medical record. read more

Service was great overall. The phone appointment was easy. And the take in was not bad. Their exam was good and efficient. They seem like a run of the mill xray service with no frills. No expect aesthetic to be nice but they get the job done. Remember to bring your id and insurance card and you should be set. They charge $10 to get a copy of your xray and $4 with credit card. read more

Is so scary to walk in the lobby they need to clean and they make me wait seating in an old dusty sofa. X-rays were taking with my clothes on, no gown was offered to me. I can go on and on, but this is enough to make my point. read more

regarding my recent visit to Just X-Ray facility today 10/24/24 for an X-ray of my ankle requested by my primary doctor due to severe pain and swelling in my ankle. I patiently waited for my name to be called, and when it was, I had difficulty getting up from a low chair and walking slowly due to the swelling and terrible pain in my ankle all the way to my leg. Despite my obvious discomfort, the X-ray technician proceeded to twist my leg during the procedure without informing me or explaining what was about to happen. This sudden movement caused me even more pain and worsened my condition. My angry eyes reflected distress and discomfort. The x-Ray tech apologized to his behavior however to me he's apology doesn't matter, that's how much pain I injured during the procedure. read more

I came here at 2:15pm already 8 people ahead of me and 2 more behind. Sign says lunch time come back after 2pm. At 3 pm no sign of anyone at this point of time 6 more people already behind me. Many left after this I have to go to work too. Call and told me they open 8:30am came next morning it's 9:10am!! Not even open yet!! Finally came in pay $65 for the X-ray waited half an hour and when ask that rude staff say the machine broke and hv to get from Best Buy and staff be in at 10:30am!? As doubted was told 12:30pm .. at this point I already wasted half a day waiting plus yesterday hopefully I can get my X-ray done by today (finger cross) At this point another lady and her kid left same thing happen yesterday waited and left. Well things happen unexpectedly I suppose! Place look unhygienic. There's a parrot chain up too poor guy Come at your own risk! P.s tell your doctor about this experience so others will not be treated this way. Place need to be shut down period! read more

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This place is a fraud. Don't go there. They will over charge and send you a bill for service two years ago when you went here. Place is broken and looks like homeless place. Receptionist working there are so rude and act like doctor. It is a run down place. Owner does not even care about any thing. how would you have them make decision of your life on this run down place. bad bad place. read more

Sign on door said open at 9AM, phone out-going message said open at 9AM, web site said open at 9AM. This morning, my elderly mother on a wheelchair went there at around 8:40Am but had to wait till 9:40AM for someone to show up to open the door. The old man who worked there is rude. Don't go there. read more

I would rate 0/5 if I could. First off I had to drive through what looked like an unsafe part of town to get there. The place itself had overgrown grass and the signs were just a piece of plastic on some rotting wood posts. The building itself looks run down with gang tags on it. I was sent here twice by my medical provider. Both times I had to take time off of work to go. The first time I arrived at 9:00 am and they were closed. I did not have time to wait and left around 9:10. I never saw anyone come to open it. My provider then set me up with another appointment. When I arrived I saw a sign on the door stating that they were closed during the same hour that my appointment was set. When someone came out, the older and very rude guy who is apparently the owner, I explained that I had an appointment and he said very rudely "You don't have an appointment with us!" When I tried to explain again that my provider sent me there at this specific time he again was very rude. This place is horrible and I didn't even get inside the place. From what i've read in other reviews its even worse inside the pace. They just wasted my time.This guy deserves to go out of business. You don't treat people poorly and rudely especially at a "healthcare" business. read more

This business was a giant pain. From initially charging us $60 (+$4 for using a credit card), when our co-pay should have been $0. Then when I called the 'questions about this bill' telephone number, the answering machine stated the number belonged to 'Century 21' (I left a message just in case). Turns out that number WAS the owner of Just X-rays, but when she called me back; she stated that she was on vacation and that she wouldn't be able to do anything about the overcharge until she was done with her 2-week vacation. I followed up many times. She said that I'd have to wait until they received the EOB. After many more follow up calls, she said claim was denied... then realized it's because they submitted the claim incorrectly. Anyway it took at least 20 communications and over 6 months to get the refund (for a charge that should have never happened)! Never again will we go to this facility. read more

After four of the locations of another local imaging center had their x-ray techs either call out or not scheduled today, we decided to head to Just X-Rays as opposed to heading to another location of the competitor up toward Redwood City or San Mateo. From the check-in, to the authorization to the short wait despite a busy, bustling office (there were four patients ahead of us, including an infant who required being xray'd!... and more coming in after), my mom's xray experience from arriving to leaving was completed in less than 30 minutes. She has been here before, and also had similar positive experiences, where they were very efficient. Two things to know: if you pay by credit card, there is a $4/fee on top of your bill. If you also need a copy of the x-rays, there is a $10/one time fee for a USB where they save the images. If you return to their office, bring the USB again and you won't need to pay the fee. read more

I give them no star, however, I want to say they are good because they don't know they are too bad, and I want to let them continue doing bad business like this, so many people would know about them. I always think that in the U.S.A., all business is good, because they have to be good to their customers, however, today when I took my mom there for an X-ray, the way the receptionist and the guy who worked as the X-ray operator treated us liked we were in another low-level country, they were impolite and meant, oh my God, I can't believe this could happened in this country at all. read more

This company is a joke. They are lazy and did not want to do their job. They refused to call and verify my parents insurance and gave my parents the run around and pushed them off. They supposedly scheduled 2 appointments for my mother and never told my parents the dates. Then they refused service to my parents stating my parents missed the appointments and it caused the company to loose money. My parents want to another company and ther service was covered. PLEASE DO NOT USE THIS COMPANY.. read more

If I could give this place a 0 star, I would.The owners are probably the worst humans being ever; they treat elderly patients like garbage. They are constantly yelling at their patients just just because they have hearing issues or don't comprehend English. I don't understand why any doctors would recommend their patients to this place. Why would you send your patients to a place where they get treated so lowly? Not only do they yell at patients, they also yell at their employees. This is such a toxic and disgusting place. Only go here if you want to lose your morals in humanity and lose your eardrums from all the shouting. read more

If I could give zero stars I would. They are very rude to older people and extremely unprofessional. Go somewhere else!!! Very lazy and condescending. read more

If I could give zero stars I would because the guy that did the xray has no manners and is rude. He has a condesending way of talking to people. It just seems like he rushes through the x ray process without listening if patient is asking questions. And the building looks like it was just bombed. I will never go back to this dump. read more

Had x-rays done on my knee, wasn't told at the time that I could take my images or had to pay for a copy of them. I called weeks later to ask for them because my dr wants to see them and was told it would be $10. I come in today and told it's $14 if I use a card. Told him I Wish I was told $10 cash/$14 for card when I called. First guy asked me for my id, set it up in the computer and gave me back the id. He then said the office staff would process payment. So as I waited I put my id back in my purse. the office manager asked for my id again and has one of her two staff members process my order on the computer again. The office manager is a little rude when reiterating the pricing. Once again I said i wish she had sad that when I called. She just turned and ignored me. Her very young staff looked scared to move or talk. They looked like deer in headlights. If I had a choice I'd never use them. The decor needs updating, place just looks sketchy read more

this place was super sketchy. They answer my social security number on a form, and like a normal person I went to ask specifically why. After that they both jumped on me about how rude I was and shredded my form. Super sketchy. read more

I will say they were nice but the wait was fairly long because the man who was there said his wife was running errands. They didn't get my X-ray to my doctor until two days later. And it wasn't even the right part of body. They did my leg and not my knee. read more

Worst experience. The place smelled of smoking and piss. The technician was very rude when I asked some basic safety questions about radiation. Rather than answering my questions he got angry. I ran out of the facility as fast as I can. I was here to get x ray for my son and there is no way I am putting my trust in people who are running this shady shop. Stay away! read more

The process went smoothly and the receptionist and the radiology tech are both very friendly and accommodating. The place was a little small for the waiting area but customer service is really great and also the process went by quick and smooth. read more

Took my 89-hearing-sight-challenged father to get x-rays requested by doctor. After taking him home, receptionist calls to bring him back. Tech had taken the wrong side because my dad told him. The tech had just seen the doctor's orders. I was with my dad to help translate. My dad never said anything. Receptionist next morning left a message reminding us to come back for a redo of x-rays because it was patient's fault it had to be redone. Appointment was at 9am, doctor's appointment was at 9:30. Tech did not arrive until 9:20. I was promised by receptionist my dad would make it to his appointment. I had to cancel doctor's appointment. I would not recommend this medical office. The two people that run it are very unprofessional and their office looks very unkept and unorganized. read more

I was here more than 4 times in couple of years I totally appreciate there hard work and staff that made everything possible to get my claim together. The technician was so nice and friendly , talking polite and get you to step by step of processs. Thanks all the x ray staff read more

I waited for a long time (2 hrs) to get x-ray exams And they actually don't open on Saturday read more

Never ...Ever go near these money suckers !! Beware ,before you Go!! Usually i don't come to conclusion for one time experiences but for a second time i won't tolerate. For the first time when the Lady in the front office told me to " pay upfront " ( even though my insurance covers the fees) i said Okay and left . Today i took my 6yr old (who has fever and doc wanted get the Chest Xray done) so i forgot my first experience and keep an open mind and went " There you go lady! You Never Change " . I waited with my sick child for an hour and half hour to the Lady in the front desk so, t she can come and check my Insurance and all . There was this guy nice(i thought) took my info and waiting for the lady to come . After she came, she told me i've to pay $60 as a copay but my insurance told me not to pay a single penny as the facility comes under Freestanding Facility . Beforehand i called my insurance ( United Healthcare) and they give me a reference ID and a number to call in case any facility try to OVERCHARGE or something . This Lady have Audacity to tell me She won't talk to Insurance guys and Insurance should change the policies online .. Lady ! I'm just the parent of Sick Child and you are talking about the Sh*tty Insurance Policies ??? First you learn the Policies yourself as you are doing a Spectacular Job of Doing Nothing !! By the way They told me i talk Rude as if the lady and the guy are the nicest people on the Planet ??? Shame on you to deal people like this when you don't the rules properly yourself . Thank you the horrible experience . After the world class experience i took my kid to Valley radiology and they told me to pay $40 to copay and when i mentioned about my insurance and freestanding facilities they Said " OK " and they mentioned they will charge me if the Insurance declines , How the hell you are charging me $60 where Valley radiology said $40 ???? P.S :: I tried talk to them nice but Noway on hell they talk nice with you if u talk about Insurance and rules and stuff... They told me to get out of the facility when i asked them to give me a written statement that they are rejecting to provide service because i'm not paying $60 which i don't need to pay (according to my Insurance Provider). When i asked her facility manager number she told me that she is the Facility manager to call her to talk. You are really Something!! read more

Very bad customer service!! They ask for ID they spell my name and my DOB wrong. Yesenia can't fine any information and other lady was yelling on me. read more

When you need an x-ray, its usually not a pleasant experience, maybe you are in excruciating pain, maybe you're just feeling a little under the weather, either way, you're getting an x-ray and you're not feeling 100%. I was caught without insurance for the first time in my life (switched jobs, insurance coverages left me uncovered for a month) and i broke my foot. I was in immense pain, and could hardly walk. I held off for about a week hoping the pain would die down (not knowing i had a broken foot) and just hoped it was bruised or something. After a week of continued purple foot, I went to an urgent care clinic in Saratoga, and by chance, while i was yelping that, I found this place. I called Just-Xrays first and they said I needed a doctors order in order to get an x-ray. No problem, I already found an urgent care clinic so I went there, told the doc that I needed an x-ray order and went on my way. Just-Xrays is in a small building across from regional medical and can at times get VERY busy. I would suggest calling ahead and asking one of the girls on the phone how long the wait is. Anyway, walked in and its a small place. Looks like the owner has 2 x-ray machines. One standing, and one laying. They are digital, fairly modern machines with AWESOME imaging. On my first visit I was in and out in about an hour (pretty long wait unfortunately). However, on my 2nd visit I was in and out in 15min. Why should you come here? The prices are AMAZING. You will not find a cheaper x-ray in San Jose. I paid $50 dollars for a 3-view x-ray of my foot and was given the x-ray film to bring back to the urgent care doctor. The x-ray was clear/focused as could be. I called around to quite a few places and most places wanted $200 dollars for a 3-view x-ray of my foot ON TOP of the visit (which was anywhere from 150-300 dollars). $50 vs $200...clear, digital x-rays. WIN read more

Took my aunt here yesterday for an automobile related accident to get some X-rays. . The X-ray tech was as rude as can be. The freaking guy asked my aunt to take off her clothes and put on her gown but how could she with him still standing there? I thought he was required to leave the room. I think we came at the wrong time because the tech was hungry. Well, it ain't our fault that he didn't get to eat! Go eat some Cheerios or something! The waiting room was so uncomfortable because they keep the a/c at the max. I felt like I was sitting in a walk in freezer. Get rid of that guy! If he is the owner, just shut it down. The way you treat people is unprofessional and uncalled for! I told the office who referred us here to never ever put any one else through the same horrible experience. I'm giving them 1 star because I have no choice. They deserve zero star. read more

Probably the worst experience ever.... Waited over an hour... And the nurse or whoever kept yelling at the receptionist.....the radiologist who assisted my mom was rough handling.... Instead of asking her to slide down, he grabbed her ankles and dragged her. He was rude through out the whole experience. He's lucky I wasn't the one who needed X-rays. Negative stars if that's even possible read more

Better don't go this place , if you go even with appointments take a long time to get it done. But the person who takes your xrays is fair and good enough. read more

I took my son and was told I would get a cd and when we were leaving asked for the Cd she said it will 24 until I send the results to ur doctor I said the reason I came here it's because I was going to get a cd the front office lady very rude stared talking in her language with her doctor he came out yelling if it was an emergency I would put a stat on it I said you told me I would get a CD she said it will be an extra $10......and still didn't want to give it to me so I called the lady at my sons doctor she called them she was pissed and said 10 pls go somewhere else they are rude! read more

Went there for a cxr (obviously :D). It took only like 5 minutes to get a X-ray which is good since I need to go somewhere else. Receptionist are friendly. The only drag was the waiting to be served. I would agree with KM B., they should put out some magazines or better yet a put up a TV so people waiting will not be bored. read more

Just X-Rays - Diagnostic Imaging Near Me - San Jose, California

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As far as x ray facilities, this is the cheapest by far, and that's because the private owner just wants to be nice and give a fair price. I was taken aside and told about getting what I needed the lowest price. The wait was like 15 min, which is to be expected, they DO accept VISA and mastercard, the only thing I'd improve is I would put magazines or something out in the waiting room to help pass the time. read more

They told my doctor that I never showed up to get an x-ray. When I told the doctor that I went over 24 hours ago, the x-ray people immediately told my doctor that they found my x-ray and that nothing was wrong and refused to send him my actual x-rays. Apparently, they "aren't allowed to send doctors any x-rays". Just a written report which they clearly bullshit. My back was hurting to the point where I can't walk or move.... i would give this place a 0/5 if I could read more

I don't know why there're so many negative reviews for this place, but I got good service when I came there twice. Fast result, good front desk customer service. read more

In the waiting I witnessed the xray guy calling in a patient that was crippled and he told the patient to HURRY UP. At least show some courtesy to the crippled. Not planning to come back. read more

I went of to they front counter put my name down on a list. I Was not acknowledged until 10 minutes later, only because I went up to ask. They did not have a technician to do X-rays, buts it's an X-ray company? read more

Well, Xray of the arm was performed to my son last January. Bill was sent, I thought my FSA has completed it. Ladies from Just Xray bombarded our house with calls, I returned calls multiple times and left my message. Just yesterday, JustXray called again and spoke to my 10year old son. He was threatened by the JUSTXRAY lady saying "You must pay your bill now or else!" For God's sake, he is 10 years old. The lady knows he is patient because she asked his name, He was so scared and traumatized. I called the office this morning and nobody got my call but instead I left a message. Nobody returned back my call. Just on my lunchbreak today, I called to settle my stupid $69.25 balance (that traumatized my son bigtime!). I talked to a certain Jocelyn (who doesnt want to tell me her last name) asking for the Manager's name which is Rochelle which was not around according to Jocelyn. i asked if there's anyone else next in line to Rochele, but she refused to answer. I talked to Jocelyn about how my son was treated on the phone. You know what her response is? She said that why should my son answer the phone? A simple APOLOGY is what I'm waiting for but NO... I'm so sorry for these people. They are so unethical and disrespectful. They are NOT supposed to be on their posts or on the type of job they are in now. Just for the record, when collecting, you should talk to the person or even leave a message to any ADULT BUT NOT TO KIDS who don't know and supposed to know what adult matters are! JUST XRAY, YOU HAVE TO TRAIN YOUR STAFF ABOUT GOOD PATIENT CARE, PROPER CUSTOMER SERVICE AND PROPER RESPECT! The kinds of staff you have may pull your business down. I might as well drive any distant place to receive a very good service and treatment rather than walk-in to a closer radiologic clinic but treated unacceptably. My son has been traumatized by your staff. I won't be running away from that stupid $69.25. I will advise all my friends and even all my doctors about my $69.25EXPERIENCE with you... I will further escalate this matter. read more