Worst customer service ever. When calling, you have to speak…read moreto a robot for 30 minutes, answering around 10 questions. Then, you can speak to an agent that ask again the same 10 questions. The agent finally says it'S not his department and send you to another robot, asking again the same questions. Then you are sent to a voicemail to save your number for a callback. The day after, you receive the callback and they put you on hold for 5 minutes. Then a new agent is asking again the same questions. The agent just repeat the same cassette again and again to be sure to not answer your real question. So I answered around 100 questions to not receive any answer for my only question. Congrats. I never saw a worst service in my life.

They say customer service is open till 7 that's a lie. just called today Aug 28, 2025 at 5:55. I…read moreget a dial tone saying the call center is closing soon, get a call back, that will probably never happen.

They could stop lying to people about the restoration times. They could also stop cheating people…read moreout of money.

Absolutely fucking useless. If they give you a time estimate on when your power outage will be…read moreaddressed, it will be wrong. If you call back after that time has passed, they will make excuses and give some vague response about how "someone will be around eventually." Your entire neighborhood can be without power and there can exposed/broken power lines on the street and they still won't even attempt to help you. It's criminal that they're even allowed to still operate.

This is the post office location that I utilize most often as it is close to my work. This post…read moreoffice always has way less traffic and the employees are super friendly. I say that because I have been to some other post office locations with miserable employees! But I highly recommend this place as they are super helpful and imformative and always look out for you by offering the most efficient and cost effective ways to ship. Today I went in for a book of stamps and was in and out within two minutes. Thanks for the great service!

So clean and nice- they will tape your box/envelope for free. I have legitimately never been in a…read morepost office that does that. I didn't need the service, but noticed other customers received it. Super nice employees, Nick was cool! Will definitely be back and open a PO Box.

We just moved to the area and this is everything you need a library: friendly staff, online portal…read moreto hold library books, a kid section, Wi-Fi, and an easy check out station via multiple kiosks around the building. Covid has made things a little different, but it seems like they have pivoted, updated, and re-updated their policies as things change. In the past they have held in person story time and events, and I am pretty sure have started to bring it back. Otherwise they have an online platform to still have their clients access events. Just FYI, this location doesn't have the biggest kid section but I always am able to check out the books I went by requesting them online first!

This isn't the biggest or best branch located in Anne Arundel County, but it is a great location to…read morecome to. The staff here are really friendly, and eager to help you find books or make suggestions when you are looking for something new. They have a pretty decent sized children's book area, so this is a great place to bring the kids for story time or for them to pick out some new books to bring home. When the weather's nice, this is a great place to come to and sit outside while enjoying a good book. There are benches in the "garden" where you can have a moment of reflection, or sit with a friend. They offer a lot of activities and events on site, so as you walk in the doors, be sure to check their bulletin boards for dates/times.

I was supposed to have received a package on saturday May 30th at 246pm. I have the the mailman on…read morecamera scanning something next to my car and not in front of the mailbox like he said. AND, Just because he scanned a package does not mean he ACTUALLY put the package in the mailbox. I needed that package for eye surgery. And the post office told me, Oh well, there is nothing they could do because the mailman scanned the package. and the mailman said he scanned the package but didnt say he put it in the box.

If I could give this post office zero stars I would. On Black Friday, we ordered AirPods from…read moreAmazon. Amazon handed the package off to USPS who was in possession of the package from the very beginning, with this post office handling it for days. When I went to our mailbox to grab our package I noticed instantly that it was light as air - literally - the box was completely empty. Somebody within the post office opened the package, stole the AirPods, and taped it shut again with clear packaging tape. This type of theft is a known issue with this particular post office. Two years ago, I dropped off a hefty disability paperwork packet for our daughter - her social security number on every page. The packet never left the post office despite me paying for it to be mailed certified. We have also received greetings cards that have been opened - I'm sure somebody was hoping to find cash or a gift card. The postmaster general could care less and the manager at the post office claims that she is incapable of stopping this type of criminal behavior. People in our community have had checks washed and rewritten and far more valuable items stolen. It's a shame because I'm sure that there are a handful of good, upstanding employees who work there, however, many others are criminals committing a federal crime with their mail tampering and theft.