Worst customer experience in a long time. See post-phone call text below:
Conversation with +14078161515
[7/25/23 10:15 AM] (407) 816-1515: I used to do them. But with my years of experience. After certain age, it is not worth the headache for me to deal with handling all the brittle pieces. Even if you remove them. Ive learned its not worth the headache. Not when I am cooking outside. I am mobile. And I have plenty of work. That I dont need that headache. I work for myself so that i can say no to things I dont want to do. If you bmw were a few years older, it would be no problem. I am sorry that upsets you. No need to throw insults.
You can try Headliner Express. Or Roadshow Headliners. They may want to do it.
[7/25/23 10:15 AM] (407) 816-1515: Few years newer**
[7/25/23 10:21 AM] Me: My house has an air conditioned garage. So you wouldn't be cooking mine.
[7/25/23 10:24 AM] Me: Again, I am willing to go the extra mile just to give you the business, to include removing all plastic myself so I am disappointed that you are refusing the work. It speaks volumes.
[7/25/23 10:32 AM] (407) 816-1515: I am sorry you feel that way. Being 2nd generation doing this, growing up with this, I've learned some things. Things I don't want to deal with. Especially if I have enough work with models that don't give me headaches. In the past, I've let people guilt me into work that I don't want to do. Every time I've regretted it. So I no longer do It.
But more importantly. The way someone reacts when told, no, speaks VOLUMES. You throwing a tantrum and insulting my expertise, already tells me that I dont want to deal with you, more than I dont want to deal with the car. That comes from experience too.
[7/25/23 10:32 AM] (407) 816-1515: Have a good day.
[7/25/23 10:38 AM] Me: I have not thrown a tantrum. I merely stated a fact which is that " it was unfortunate that you did not have the skill level to do a job or service that you actually advertise for online" when I said that, you raised your voice and began talking over me, then you hung up on me. That my friend, is a tantrum, but it was thrown by you not me. As a successful business owner, I will give you some free customer service advice when I do my Google review.
[7/25/23 10:44 AM] (407) 816-1515: You got upset. I stated i dont want to do it. You start insulting my skill and experience. Threating me with a bad review. Why will i sit and listen to it to you insulting me and my experience? Go ahead. I will reply. Nice mature way to respond to being told no. I am a mobile service, not a brick and mortar. There are things I dont want to do. Not cant do. There is a difference. Learn it. Have a good day.
[7/25/23 10:50 AM] Me: 1. Put a disclaimer online that you don't do older BMWs. 2. Charge according to the work challenge.
Google reviews are not intended as a threat, I use them to save other potential customers from having to deal with rude and or incompetent service providers. They are meant to protect customers not to hurt your business. Hopefully this is an experience that will help you improve your business offerings and customer service. Final free tip " The customer is always right"
[7/25/23 10:58 AM] (407) 816-1515: No, you try and please the customer. But. The customer is not always right. As much as you would like to believe. I don't work on that year of that car. There are thousands of models. There are many I dont do. I not going to list every single year and model I dont work on. You trying to bully me into work I dont want to do, and dont need, isn't going to change my mind. I said I don't work on it, you tried to negotiate the work, I said I dont want, to do it. You insult my experience and threaten with a low review, because i dont do your particular car.
Find someone that wants to work on your model. I even send you 2 recommendations. Respect when someone doesnt want to do something.
[7/25/23 11:05 AM] Me: Your Facebook page says "every" car. That's false advertising. It needs to say some or most cars if you don't work on every car. Trying to make your job easy by offering to remove all plastic for you and offering to provide air-conditioned work space is not bullying so stop throwing in buzz words to make yourself sound like a victim. I will also make this text thread available to potential customers so I would recommend you stop texting me.
[7/25/23 11:05 AM] (407) 816-1515: Have a good day
[7/25/23 11:07 AM] (407) 816-1515: Please, because you don't realize how foolish you sound.
[7/25/23 11:08 AM] Me: Just being polite in response to your rudeness
[7/25/23 11:10 AM] (407) 816-1515: ok. Please post this with your review. You dont realize how foolish you sound.
You are upset because i dont work on your particular car. Then insult me. Even if I changed my mind on the car, I dont want to deal with you.
[7/25/23 11:10 AM] (407) 816-1515: Post it. PLEASE!!!
[7/25/23 11:11 AM] (407) 816-1515: Ill add any parts you read more