My dog has been having some skin issues. All vets both near my primary home and vacation home were…read morebacked up. I was able to have an online chat via pet insurance that gave me some ideas of what the issue could be. Then, the light bulb went off while reading reviews. I decided to try grooming to see if it could sooth his skin. I was a little hesitant as there were no recent reviews but I needed to try something and fast. I had a conversation with Patti over the phone and she was really patient in listening to my concerns. She was able to take us the next day and gave my boy a soothing medicated bath. He looked great and felt better. We still have to deal with the cause and flare ups but at least he is more comfortable. Thanks to Patti and team at Ruff Cuts.

I never write reviews on here, so when I do.. It's because I need to let the public know something!…read more First of all, Patti is a wonderful woman. She truly loves animals and you can tell as soon as you meet her. I have a temperamental Pomeranian mix, and he lets her groom him efficiently without issues. What is most remarkable about Patti is the care and affection she gives your pet. Not only did she trim my pom's feet for free on a nail-clipping only trip, but gave my chihuahua a mini-reikiki session because she is in congestive heart failure. Patti thought it necessary to give her a little extra love. Would you receive such service at a chain store? Absolutely not. The facilities may not be as conventional as others, but Patti has always done a wonderful job and her customer service is incredible. I will always be one to support small and local businesses, and Ruff Cuts is no different.

Dr. Lin was fabulous! Responsive, knowledgeable, caring, and thorough. I was also pleasantly…read moresurprised that they didn't insist on repeating tests done recently from another veterinary group so throw in reasonable, fair, and honest.

I saw worms in my dog stool. Other dog had loose stool. Paid $320 for fecal PCR. The test report…read moresaid negative to worms and parasites. I asked if the test covers worms. She said yes. Saw another worm couple days later. Took my dog to another vet. Paid another fecal PCR. And results were positive. Not sure if I just got scammed or what's the deal with this place. Historically the other VCA locations I have used while VCA has been more expensive than other places, but have been quite competent.

Staff is friendly, honest , kind, informative. Glad we found this place for our pets.read more

Our dogs loved this place - my husband and I walked through the place initially and the larger…read moredogs were on one side of the area and little ones on the other side( the crates faced each other but far away from each other). All of the dogs have a play area and we were told our dogs played all the time! both of our dogs stayed in the same kennel (crate) for rest time and at night. Bed and Biscuit Kennel took such wonderful care of our dogs. It was fun to see them on FB ! They'll both be back on our vacation soon !

The groomers at Pet Stop are the best! They're very good with my 15 year old who can be…read moredifficult-he's banned from Petco and PetSmart, so glad to have somewhere close by to take him! They're very also don't up charge!

I had high expectations upon arriving but was a bit disappointed. First of all, the exterior of…read morethe building reads "open 7 days a week", however it is actually closed on Sundays.The 2 staff members ignored us upon arrival, during our stay, and upon departing. To be fair, we have a pet bird, so my expectations may have been for having more bird stuff. I doubt that we'll be returning

Poor customer service experience. I've never been to this dog spa before and don't currently have a…read moredog--I was simply picking up my friend's dog. From the moment I walked in, I was ignored. No one acknowledged me or asked if I needed help, even though staff continued assisting people who walked in after me. One kind employee, who was in the middle of grooming a dog, tried to get someone to help me, but her efforts were ignored as well. I understand being busy, but basic acknowledgment and communication go a long way. Unfortunately, I did not feel welcomed or valued as a customer.

They kept my dog for 5 hours and still hadn't groomed him only bathed him. There is NO Reason to…read morekeep a dog locked up in a cage for that amount of time just to be groomed. When I complained the employees immediately got on the defensive and scolded me!!!!! What kind of customer service is that? Not a good one. They said they were behind with 70 dogs that day. Well they called us at 9:00am saying they had an opening and to bring my dog in. Obviously they didn't really have an opening when they are already behind with 70 dogs there that day. They never apologized to me or try to make things right just treated me like a dumb customer telling me I was wrong to be so angry. Never again!!!

If I could a negative rating I would. Went into the store on 9.4…read more25 around noon. Heard someone yelling and cursing at a dog. Went in the back and it was the groomer of the 2 small dogs, 1she had on the table. I poked my head in the room and told her yelling sctraming at the dog isnt going to calm it down. The dog on the big bed was so upset by his buddy getting yelled at he was upset. The groomer told.me to leave amd slammed the door in my face. I asked the clerk at the check out if she heard what was going on and she said she didnt and didnt seem to care and never asked for any info. I went back waited for over 45 minutes and told the owners what happened and they were grateful. They said the tan dog is so sweet and loves everyone but doesnt like its toes touched and the groomer did tell them what i said to her.but didnt mention the yelling and cursing.​ I will try to contact the owners of the pet store as maybe this is a contractor working in their store. Anyway, it was so upsetting to me and the dogs I just had.to say something. Because if you see something and don't say something, you're just as guilty as the perpetrator.

Depends on who is working . Christine and Erin are great . I suggest calling ahead though because…read morethings are different if they are busy

I could not be happier with the great job these folks do each and every time we have taken our…read moreCasey boy, a Cavachon puppy to them. Their work is impeccable! We would highly recommend them!

I've been bringing my animals here to be groomed since 2015, when I moved to the Lewes permanently…read more My Mom had been trusting them w/ her fur-babies for several yrs prior. She cldn't say enough good things about them, so I made an appt. I don't usually leave reviews but this place DEFINITELY DESERVES IT! Ryan is the sweetest, kindest, most caring person when it comes to our animals I don't say this about ANYONE but I'd trust my dogs life in his hands. Their reputation precedes them insofar as their courtesy, professionalism and character. Stephanie usually grooms my dogs and I've never had even close to a problem w/ her svcs. In addtn to being very outgoing, she also communicates any issues before and/or after our appt. The guys & girls who do the bathing, etc. are also GREAT! They are all so incredibly nice and so good w/the animals. I wldn't dream of taking mine ANYWHERE ELSE. So, in closing, if you need a groomer who will take the time to listen to your concerns, not take short-cuts or treat you like you're just another number and one who will treat your animal like it were their own, then call Ryan to sched an appt & you'll see exactly what I mean ~Valarie

They were amazing and helpful as always. We send our well wishes to the staff for losing a…read moreco-worker that they seemed to care a lot about which is nice to see in today's world where people caring for people.

I needed to buy a couple goldfish. John was so kind, patient and helpful!!!…read moreHe helped us pick the fish and accessories and walked us to the checkout.

I had the chance to take both of my furbabies to Underground Grooming this week and each visit was…read morewonderful. My older mixed breed, who is terrified of getting his nails clipped, sat with Jackie and let her get all 4 paws done. He is going to be some work but she offered suggestions and will work with him to ease his fears. The next day I took my 1 year old Golden Retriever with no fear and too much energy. Emily handled him very well. She gave him a bath, a gorgeous haircut and nail trim. He -- and I -- felt like we made some new friends.

I have taken my dogs to Jacke for many years and now that she has her own shop, I will continue to…read moretake my babies to her. She is caring and patient with the dogs and always does an awesome job. I recommend her to anyone with a pet that needs a fancy groom or just a wash and dry.