Poor customer service experience. I've never been to this dog spa before and don't currently have a…read moredog--I was simply picking up my friend's dog. From the moment I walked in, I was ignored. No one acknowledged me or asked if I needed help, even though staff continued assisting people who walked in after me. One kind employee, who was in the middle of grooming a dog, tried to get someone to help me, but her efforts were ignored as well. I understand being busy, but basic acknowledgment and communication go a long way. Unfortunately, I did not feel welcomed or valued as a customer.

They kept my dog for 5 hours and still hadn't groomed him only bathed him. There is NO Reason to…read morekeep a dog locked up in a cage for that amount of time just to be groomed. When I complained the employees immediately got on the defensive and scolded me!!!!! What kind of customer service is that? Not a good one. They said they were behind with 70 dogs that day. Well they called us at 9:00am saying they had an opening and to bring my dog in. Obviously they didn't really have an opening when they are already behind with 70 dogs there that day. They never apologized to me or try to make things right just treated me like a dumb customer telling me I was wrong to be so angry. Never again!!!

Very professional and clean! Loves and cares for every pet…read moreas their own. Nothing but good things to say!

Not recommended. Completely botched our poodle's clip. The reason given was that the clip we…read morebrought the dog in with was "stupid." Groomer took it upon himself to transition us to a different type of clip without consulting us. See pics for yesterday's cut at Delmarva Pet Resort vs what our usual groomer delivers. So much for total strangers approaching us to tell us how beautiful our boy is.

We took our boy Moose the other day and was our first time giving him a "spa" day and it was…read morefantastic. He looked so handsome when we picked him up. So soft and smooth. His nails are the shortest and smoothest he's ever had. No more tic tic tic on our hardwood floors. He was extremely happy he got to have fun and interact with the other dogs while waiting for us to pick him up. Will definitely be going back. Thankful for the wonderful gals who took care of our boy.

We've been happy with Baylee's haircuts. She's been going to Groomer Gals since last summer and…read moreevery time she looks great. She has a lot of hair, it's not matted, but there's just a LOT of it. She's usually pretty easy but it takes a long time to do her grooming because there's so much hair. Glad to FINALLY have found someone who cuts her hair the right way! She gets her ears cleaned and nails trimmed. The place is clean, quiet and uncomplicated. No drama at the front desk. Just a lot of puppies greeting you upon arrival !

Rose is very rude and condescending as is her employees. It would be the last place I would ever…read morebring my dog to again!

After coming here for years it has gotten more and more obvious that the owner is on some sort of…read moredrugs. They took my dog, called me to say he's done, I paid and then noticed his nails weren't done, I was told oh we couldn't do them because we don't have a muzzle currently. They also keep changing groomers and the quality has just gotten less and less and I really don't even know if there groomers even know what they are doing anymore.

I could not be happier with the great job these folks do each and every time we have taken our…read moreCasey boy, a Cavachon puppy to them. Their work is impeccable! We would highly recommend them!

I've been bringing my animals here to be groomed since 2015, when I moved to the Lewes permanently…read more My Mom had been trusting them w/ her fur-babies for several yrs prior. She cldn't say enough good things about them, so I made an appt. I don't usually leave reviews but this place DEFINITELY DESERVES IT! Ryan is the sweetest, kindest, most caring person when it comes to our animals I don't say this about ANYONE but I'd trust my dogs life in his hands. Their reputation precedes them insofar as their courtesy, professionalism and character. Stephanie usually grooms my dogs and I've never had even close to a problem w/ her svcs. In addtn to being very outgoing, she also communicates any issues before and/or after our appt. The guys & girls who do the bathing, etc. are also GREAT! They are all so incredibly nice and so good w/the animals. I wldn't dream of taking mine ANYWHERE ELSE. So, in closing, if you need a groomer who will take the time to listen to your concerns, not take short-cuts or treat you like you're just another number and one who will treat your animal like it were their own, then call Ryan to sched an appt & you'll see exactly what I mean ~Valarie

Highly recommend Heavenly Hounds Hotel! My two small dogs spent 15 days there and they were well…read moretaken care of, fed my home cooked prepared food and had a "blast" playing with other small dogs and personal staff attention. NOT A TYPICAL KENNEL VERY SPECIAL indoor space w/their doggie bed.

Great place. Have been taking my 2 Shih-Tzus there for 3 years and never disappointed. Krista is…read moregreat with the dogs, patient and provides a great service. She truly cares for all the pets she grooms..used doggie daycare and no problems. Highly recommend for grooming.

If you don't care about your pets welfare, health or life go ahead and use this kennel. Upon…read morearrival back at the kennel they informed me he had HAPPY TAIL. His tail was bleeding, the end was raw and they had provided no care nor notified us. They simply left him to suffer, not even antibiotic cream and not even a bandage. Had they even called me I would have given them permission to treat if they were worried. This kennel, (check other reviews) including death of an animal, broken leg etc, cost my dog 5 inches of tail that had to be amputated due to their negligence. When asked their answer was "It happens" you signed a liability waiver. I have an 11 year old Sheppard, former working dog who has been kenneled in other locations prior to us moving here for up to three weeks at a time and this has never happened. Its physics, they placed the dog in a kennel to small for him, and most likely did not get him outside enough, resulting in him banging his tail just over a 7 day period. I WOULD NOT RECOMMED THIS FACILITY TO ANYONE FOR ANY REASON. THEY ARE STAFF DOES NOT CARE ONE BIT ABOUT MAKING SURE YOUR FAMILY MEMBER IS TAKEN CARE OF. TERRIBLE FACILITY, RUDE PEOPLE, UNCARING PEOPLE.

Very bad experience with a cancellation. THEY DO NOT REFUND! I booked and canceled (dog wasn't…read morefully vaccinated) all within 1 hour with a phone conversation about this cancellation. Credit card was still charge. No refund or voucher was given because "I was not a previous customer ". I have phone records of the conversation but they would not accommodate the Wednesday cancellation for Saturday's boarding.

This may be a great place for dogs but I find their cat care very subpar. The cats are kept in…read moresmall crates surrounded by other cats in crates and get very little personal attention or time outside the crates. When I picked up my cat she was terrified and her cheeks were completely wet. I will definitely not be boarding my cats here again.

Great service. Always kind people to us and our 2 fur pups. My husband and I travel a few times a…read moreyear and board often with The Dog House. Never any issues over the last 4 years.