Dr. Lin was fabulous! Responsive, knowledgeable, caring, and thorough. I was also pleasantly…read moresurprised that they didn't insist on repeating tests done recently from another veterinary group so throw in reasonable, fair, and honest.

I saw worms in my dog stool. Other dog had loose stool. Paid $320 for fecal PCR. The test report…read moresaid negative to worms and parasites. I asked if the test covers worms. She said yes. Saw another worm couple days later. Took my dog to another vet. Paid another fecal PCR. And results were positive. Not sure if I just got scammed or what's the deal with this place. Historically the other VCA locations I have used while VCA has been more expensive than other places, but have been quite competent.

I can't give more than 5 stars or I would!!!!! My 2…read moreWeimaraners can be a real handful and they were well cared for over this past weekend and had a great time!!!! How would I know this????? Because the Owner & Staff sends photos of your baby(s) out playing in the nice big yard! Such a beautiful clean and homey place with an owner who has her entire heart into every animal in her care. TOP NOTCH CLEAN ATTENTIVE CARE FRIENDLY REASONABLY PRICED I will never go anywhere else!!!! XO XO

Staff is friendly, honest , kind, informative. Glad we found this place for our pets.read more

The groomers at Pet Stop are the best! They're very good with my 15 year old who can be…read moredifficult-he's banned from Petco and PetSmart, so glad to have somewhere close by to take him! They're very also don't up charge!

I had high expectations upon arriving but was a bit disappointed. First of all, the exterior of…read morethe building reads "open 7 days a week", however it is actually closed on Sundays.The 2 staff members ignored us upon arrival, during our stay, and upon departing. To be fair, we have a pet bird, so my expectations may have been for having more bird stuff. I doubt that we'll be returning

Poor customer service experience. I've never been to this dog spa before and don't currently have a…read moredog--I was simply picking up my friend's dog. From the moment I walked in, I was ignored. No one acknowledged me or asked if I needed help, even though staff continued assisting people who walked in after me. One kind employee, who was in the middle of grooming a dog, tried to get someone to help me, but her efforts were ignored as well. I understand being busy, but basic acknowledgment and communication go a long way. Unfortunately, I did not feel welcomed or valued as a customer.

They kept my dog for 5 hours and still hadn't groomed him only bathed him. There is NO Reason to…read morekeep a dog locked up in a cage for that amount of time just to be groomed. When I complained the employees immediately got on the defensive and scolded me!!!!! What kind of customer service is that? Not a good one. They said they were behind with 70 dogs that day. Well they called us at 9:00am saying they had an opening and to bring my dog in. Obviously they didn't really have an opening when they are already behind with 70 dogs there that day. They never apologized to me or try to make things right just treated me like a dumb customer telling me I was wrong to be so angry. Never again!!!

If I could a negative rating I would. Went into the store on 9.4…read more25 around noon. Heard someone yelling and cursing at a dog. Went in the back and it was the groomer of the 2 small dogs, 1she had on the table. I poked my head in the room and told her yelling sctraming at the dog isnt going to calm it down. The dog on the big bed was so upset by his buddy getting yelled at he was upset. The groomer told.me to leave amd slammed the door in my face. I asked the clerk at the check out if she heard what was going on and she said she didnt and didnt seem to care and never asked for any info. I went back waited for over 45 minutes and told the owners what happened and they were grateful. They said the tan dog is so sweet and loves everyone but doesnt like its toes touched and the groomer did tell them what i said to her.but didnt mention the yelling and cursing.​ I will try to contact the owners of the pet store as maybe this is a contractor working in their store. Anyway, it was so upsetting to me and the dogs I just had.to say something. Because if you see something and don't say something, you're just as guilty as the perpetrator.

Depends on who is working . Christine and Erin are great . I suggest calling ahead though because…read morethings are different if they are busy

I could not be happier with the great job these folks do each and every time we have taken our…read moreCasey boy, a Cavachon puppy to them. Their work is impeccable! We would highly recommend them!

I've been bringing my animals here to be groomed since 2015, when I moved to the Lewes permanently…read more My Mom had been trusting them w/ her fur-babies for several yrs prior. She cldn't say enough good things about them, so I made an appt. I don't usually leave reviews but this place DEFINITELY DESERVES IT! Ryan is the sweetest, kindest, most caring person when it comes to our animals I don't say this about ANYONE but I'd trust my dogs life in his hands. Their reputation precedes them insofar as their courtesy, professionalism and character. Stephanie usually grooms my dogs and I've never had even close to a problem w/ her svcs. In addtn to being very outgoing, she also communicates any issues before and/or after our appt. The guys & girls who do the bathing, etc. are also GREAT! They are all so incredibly nice and so good w/the animals. I wldn't dream of taking mine ANYWHERE ELSE. So, in closing, if you need a groomer who will take the time to listen to your concerns, not take short-cuts or treat you like you're just another number and one who will treat your animal like it were their own, then call Ryan to sched an appt & you'll see exactly what I mean ~Valarie

They were amazing and helpful as always. We send our well wishes to the staff for losing a…read moreco-worker that they seemed to care a lot about which is nice to see in today's world where people caring for people.

I needed to buy a couple goldfish. John was so kind, patient and helpful!!!…read moreHe helped us pick the fish and accessories and walked us to the checkout.