Northwest Boarding Kennels seemed like the perfect place for the pooch. We thought it was a great…read morefit for the little guy and that he would get the best care possible during his stay there. Unfortunately, soon upon his return home his personality and character told another story. He went from being a dog that would sleep all night on his own, and being able to stay home during the day to a dog that would go into panic mode when ever he was alone. He was no longer able to be alone for longer than 15 minutes without panicking. It was quite sad to see. It has been over a year now since he was at Northwest and we are still working on getting him back to his normal self. He has gotten better and can manage being home alone for a couple hours but even then that can be pushing it some days. It is always sad coming home and seeing him at the door panting uncontrollably and drooling profusely. I just want my little pooch to be back to his happy go lucky self. For a while his vet recommended he be put on medication that would easy the anxiety so we did that for a few months and then we weaned him off and just continued to work on leaving him at home longer and longer in hope that it works. He now also goes to daycare any time that someone can't be with him during the day. He used to go to daycare 2 times a week just so he could play and socialize but now it is a must for him to go so he isn't home alone. It has been a long year. I wish my pooch could speak for himself and tell us what happened but he can't so with his response to being at Northwest he won't ever be going back.

I've only been here once but I would drop my dog off here again. Casey was boarded here for 5 days…read morewhile I was on vacation and he had a great time. Northwest Kennels has nice large covered areas for dogs to play and socialize during the day. Dogs are grouped by their size to ensure they get the most fun out of the experience. The service from the staff was excellent, you could tell they really enjoy taking care of the pets. I think Casey is looking forward to his next visit.

Wow, I am such a fan of this place. I googled my dogs food hoping to find some supply as its been…read morediscontinued (unfortunately with out notice, which is hard on my medically complex senior chihuahua) Having never been in despite this spot being so close to my work and lunch spot, the store is large and the staff are super nice. When I expressed how I was driving all over the lower mainland picking up packets of food here and there, they said they would gather what they could from a few locations for me. I walked away with about three cases of food, which will really help me transition my old dog onto something new while maintaining her little weight. Shes picky, and the fact that they cobbled together as much as they could was honestly incredible. The manager said she would be at a few different stores and would get what she could for me. This kind of service feels rare to me. Also, knowing its a smaller canadian owned company means a lot when I am trying to shop canadian and less corporate! I will be switching to this place for sure. Very grateful!

Great store with nice staff, and decent prices on regular stuff for our fur friends. I like the…read more'buy 12 bags, get next bag free' service which lowers the costs of stuff I buy all the time. My dog loves going to this store

Karen is a wonderful cat sitter! As first-timers who hadn't hired outside pet care before, we were…read morea little nervous about the whole process. Karen instantly put our minds at ease. She is professional and reliable, and she makes your little fur-baby feel like a superstar! We loved getting the daily photos, videos, and Instagrams on our kitty while we were away.

Karen is a fabulous dog walker! I totally trust my fur-baby Elvis with her. She is extremely…read morededicated and totally dependable. I can relax at work when she takes him for walks, she will send photos / text when they're done. I love the photos she sends me of my little man! And he is much better socialized and less anxious meeting other dogs as a result of his 'pack walks'. I am very happy to have Karen in our lives! Thank you Karen!

Exceptional care for my pets! I have a dog and cat and I have taken them both there for routine…read moreand emergency issues. Dr Toor and the staff are amazing! would highly recommend!

I have been going to this clinic for last many years for both of my dogs. Services are fantastic!…read moreVet and the staff members are always very helpful. I have been going there for their annual exams and whenever they are sick. They were spayed at this clinic. Once was bit by another dog and had a big wound. Got surgery at Main Street Animal Hospital and it went very well .Very Happy going there ! I highly recommended this place.

I paid her $178.50 to groom my Maltese. I told her I was growing her hair long when booking the…read moreappointment and twice before she took the dog into the van, only to have her cut all her fur off to less than an inch all over her body. My dog is a year and a half, and her hair had never been cut ever since she was born, and now it will take years for it to grow back after this. Not only did she cut the fur off, the cut itself was so extremely poor, I've had people ask me if I cut it myself. I posted the post-groom pictures on my Maltese group online, and the consensus was this person is not a "master groomer". Every single leg is cut different, her face is different on either side, there are scissor cuts left in the fur all over her body. She did have a top knot before the groom, and I told the groomer that I like to put it in a ponytail every single day, and she cut it so uneven and short that she herself had to put it into two ponytails because it's almost impossible to have it put into one ponytail with how it's cut. And to be clear, I handed over a dog that had ZERO knots or mats in her fur. I combed through her fur with a metal comb less than an hour before the groomer arrived. Completely devastating when I was so specific. Within minutes of meeting the groomer by her van, she told me that my dog was not a purebred (I have papers), that she had a blocked tear duct, and that her hair would never grow long. I brought her to the vet the next day because of course I was worried if she maybe she did have a blocked tear duct. A $90 veterinarian examination fee and five minutes later to be told her eyes are perfectly fine. And then there another $90 for another groom to have this absolutely terrible cut fixed. What a nightmare. If you're looking for a specific cut, while this person identifies as a "master groomer", the cut she gave she might as well be working at Petsmart, which is where most people thought I brought my dog to have her hair done. So in total, I have paid $358 to have my 5 pound dog trimmed. I also wonder if she is even an actual working groomer now. She showed up in a van that was completely smashed up on the side, and when I looked in her van, it looked more like storage than a place where a dog could be groomed. Never again. So ripped off. The first two pictures are right after the groom in the van, and the last picture is the beautiful dog I handed over to her.

She was great with the pups. They look great and they really liked her a lot…read more First time trying a mobile groomer and we love it. A bit costly for small dogs but still worth it because of the groomer her self. She also leaves treats for the pups. Like a doggy bag haha Will be seeing her again for sure Love Chewy and Baki

I walk in the the pet shop with a "hello" and a smile to…read more the two women hiding behund the desk with no hello or Acknowledgment. I walk around looking for a product to buy and these two women don't even leave the register to ask if I need assistance or have any questions. I walked up the the desk and the one women who was on the right side of the desk is just sulking and i said "u look happy...." She didn't even say a word and then the other lady tried to answer my question. She wasn't super aware of similar products to sell me. When I get to the counter to pay she didn't even ask me for my info and told me it wasn't needed for treats. Ok. All and all I would fire the one girl who use dead weight at your store and give the one a warning. This is a pet store. A somewhat happy place. They both were unprofessional and unpleasant I would even let them pet my dog if I was to bring him in. Will not be coming back to this location. Unpleasant staff who clearly hate they're jobs...

The store has a lot of great stuff. A couple times I've gone and the service has been excellent,…read moreand a couple times I've gone and it's been pretty bad.

Absolutely the best dog groomer on the North Shore. It's the only place we trust with our…read morepain-in-the-neck Jack Russell--and they handle him perfectly every time. Jill is outstanding and truly deserves a medal. -- George & Toni Lewis

Molly, my dog, loves it there! She runs in excited to see everyone. I am always pleased with her…read morehaircut.