I bought an online auction from this storage facility. I've been buying units for 4 years now and have never had any problems like the following. I had 72 hours to clean the unit out. I gave a $100 deposit to the facility in case it's not done by then. I had the unit cleaned out on time, and went to the office with a few hours to spare. I waited with another gentleman outside for over an hour. I decided to leave and call later. When I called I was told they had court that Thursday I showed up. I don't live close and got sick with covid and couldn't pick the deposit up. So I called and let the worker know. She informed me it was fine. Remember, the unit was cleaned out on time. I just hadn't picked up MY deposit. When I went to pick up the deposit the woman in the office started arguing with me from the start. I informed her of everything ^^. She told me that they haven't been to court in months and that I only had 72 hours to clean out the unit. How would I know what day of the week court is and that they even go to court if I wasn't told that? I told her I have a picture time stamped that the unit was cleaned out on time. I asked to talk to the manager, she told me the manager wasn't there and she didn't know when she would be back. I asked for a number to talk to someone above her. She grabbed her phone and stomped to the back supposedly to call the manager. She came back huffing and scowling at me that she was told to give it to me out of the drawer. This horrid woman would not stop arguing and fussing. I told her I don't care just give me my money back. Either she stole my deposit (she kept trying to get me to leave without a resolution), or she is just a very negative, argumentative, dramatic person. The other 3 workers she said didn't work there have never acted that way. They were all pleasant and professional. read more