Manager had the place clean and ready for me to move in. He was extremely easy to work with and…read morevery nice. The $1 move in special made it the best deal in town while i was on a budget!

No one answers the phone They rented me a storage unit that…read morealready had a lock on it

We rented what we were told was a brand new unit. It did look new and clean. 1day after putting our…read morethings in the unit I opened the door and saw roaches in my stuff. I literally paid $150 for 1 day. I told the owner and she just said they had sprayed and would spray again. We moved out my things but had to empty every box, every drawer to make sure the bugs weren't coming with me. There were roaches in my stuff after1 day. The owner didn't refund any of my $150.

Hands down the best storage place I have ever used! It is clean, safe, and conveniently located on…read morethe Northern edge of town. It is locally owned, which I prefer over a corporate chain. The husband + wife owners are very friendly and accommodating as well. It has 24/7 gate access and is fully enclosed to keep out those who don't belong, but if someone does get in, then the security cameras will catch their actions. The price is competitively comparable to anywhere else, especially since it is so brand new. I give this business my highest rating and recommendation!

If I could give a big fat 0 I would!! They are so rude. It took two hours to get the truck, I…read moreordered a dolly no dolly. The man needs quit, retire, or leave. No business etiquette whatsoever. Please stay away, do not do business here if you don't have to. I'm paying your salary so be careful how you talk to customers. without us its no company.. check yourself before you wreck yourself!!!!!

Twice I have rented trailers from them and twice there were tire problems. First time, a tire…read morepeeled off the rim and we waited on the side of the road for 4 hrs for their Roadside Assistance. I rented a bigger trailer the second time. Had a hard time pulling off to get gas from the highway. A wheel had locked up. Another tire problem. Three hours later, roadside assistance came to replace it. In removing it, the brake behind the tire was in pieces. Brakes were not available at any auto shop. They put us up in a hotel. The following day, an over the road mechanic rebuilt the brakes. Twenty two hours later, we were on the road again. Had to go back to this store for any credit. Management at this facility said tire problems happen. Had to argue to get a small credit. STAY FAR AWAY from here.

Do not ever store anything at this storage building . This storage building is infested with mice …read more I lost everything because of this storage unit . I repeat , do not store anything here , and if you have a storage unit at Just Box It in Lebanon , TN 37087 . I highly recommend checking on your items asap because I'm sure its happening to everyones stuff . The staff are very nonchalant to the situation about the mice and they are continuing to rent out storage units knowing they have mice/rodent issue . This issue is at large .

These folks are great. Mindy is so friendly and helpful. Happy to use their facility.read more

I've had all my belonging in aaa storage in Lebanon tn for 4 years and never missed a payment every…read moretime I asked the manager office attendant is everything ok because I don't live near by ,he would say on yes all is good your unit is fine . Every month I call in he takes my card info and says your all set. Last week I get another man who answers ,I say I'd like to make my payment I give home my name and unit number he proceeds to tell me I haven't had me anything there since 2015 and no I didn't pay .well you know what time it is now !!!! He never offered help he was rude and uncaring said he would call me back that day not a word since !