every thing was great about this Kentucky Humane Society it's pets are healthy and very adorable…read moreand super adoptable

I've never been so disappointed trying to adopt an animal. I reached out to the Nelson County…read moreAnimal Shelter through every possible method -- Facebook, their website form, email, and phone -- and after three days, no one had even bothered to review my application or follow up. It's honestly unacceptable for a shelter that claims to want to help animals find homes. When I finally managed to speak to someone, the woman I talked to was incredibly unprofessional and dismissive. Rather than offering any help or understanding, she made me feel like I was wasting her time. I mentioned that their website and google search clearly says they're open on Saturdays by appointment, and she flat-out told me that Saturdays are not an option -- with zero explanation and an attitude that was shockingly rude for someone representing an animal shelter. Their limited hours -- only a few hours Monday through Friday -- make it almost impossible for anyone with a job to adopt. Add the lack of communication, slow response time, and unprofessional behavior, and it's no wonder so many animals are still waiting for homes. It's heartbreaking, because the animals here deserve so much better than this kind of disorganization and attitude. If the staff can't manage basic courtesy or responsiveness, how are they supposed to help the animals in their care find loving families? I truly hope they take this feedback seriously and make real improvements, because right now, it feels like they're standing in the way of adoptions, not helping them happen.

The fish section is terrible! The fish tanks are not being properly maintained, and there are dead…read morefish that have been sitting there for too long. The employees do not know how to handle the fish properly. The entire fish section has gone downhill since the remodel. I am very dissatisfied and will never buy fish from there again! Honestly, if I knew a better way to report this location, I would!

Came here to pick up my sisters-in-law cat food. The staff was a bit busy with other customers. So…read morewe were able to find the cat food, once we wander for a couple of minutes. But once we got in line to checkout, it took longer to find the food. The cashier was helping out a customer and answering a lot of questions. I wasn't sure why another cashier didn't open up to help out. But nevertheless, we got the cat food and saved the day! Decent place a lot of stuff for your pet needs and they even have fishes, birds and other small animals for sale.

We've been here a few times now and travel from Winchester to go here. Gotten some beautiful fish…read moreand they have an amazing selection of rocks and driftwood for aquarium and habitat set up. Beautiful selection of fish but fresh and salt water. Always friendly and helpful! Would definitely recommend them to anyone looking for fishies and friends

My wife and I love this pet store. Mary who works there is amazing and can help you with anything…read more You can tell that they really care about their customers and animals. I go for the saltwater fish and they are all super well taken care of and the prices are reasonable. You really can't beat them for invertebrates and cleanup crew for a saltwater tank. The coral selection is massive ranging from smaller plugs to huge colonies big enough that they won't fit in my biocube 32. Definitely worth checking out if you are around lawrenceburg, better than anything left in Lexington by far.

Although they don't have a vet onsite every day, they did have the special food I needed at a sales…read moreprice.

I have a boxer lab and all I can say is thank goodness for the dog washing bays! Our pup loves bath…read moretime, but she shakes a ton so it saves my bathroom :) We like to bring our own shampoo, conditioner, brushes, etc., but if you forgot yours or just need to come by due to your pup playing in the mud, they have everything you need! Also, if you like the shampoos, conditioners, brushes, etc. that are available to use, you can also purchase them in the store. The best things about the dog washing station are the air dryers (ask the staff for towels too!)and the very large tubs with the leash to help hold your pup in place. The only negative is sometimes other dogs' hair are left behind in the tubs, but there are three tubs so you can either clean it out or find one that hasn't been used that day. It is $11 and worth every penny! Besides the dog washing station, they have a variety of supplies for all animals, and if you aren't sure about a product or need help, the staff is very knowledgeable, easy to talk to and always friendly with your animals. They love our pup and always ask if they can give her treats. Additionally, they have obedience training for your dogs as well as host local animal shelters at their store to help animals get adopted. Overall, a wonderful store & we will be repeat shoppers!

I forgot to post the pictures on the previous post! I'm not sure how to go and delete the other…read moremessage, which was pretty much the same because it showed on my end that it was never posted. But here are the pictures. I deleted the other post because it was a repeat didn't realize that it was posted it showed it was not posted on my end. I still stick to the one star horrible customer service very poor management.

Don't bring your dog here. They are too lazy to get the vet's information or honor the rabies tag…read morefor grooming. Dog has been there before and is in the computer system. Produce paperwork or no service. Tag is no good. They didn't even LOOK at the tag. The tag had all the information they wanted, including vet info, I discovered when I got home. I suspect the young girl grooming didn't want to work. This for a tiny Klee Kai. Elizabethtown, Kentucky. 5-12-25, about 10 am. I will never set foot in a PetSmart again in my life. 40 mile round trip for nothing. Last time I was there I tipped over $50, when the Polish woman was working. This air head lost me for life.

If you what the best trainer to train you puppy or adult dog the Elizabethtown Petsmart has the…read moreBEST trainer around, Meaghan H, is awesome. She is patient, very positive, and cares about each and every furry friend she trains. If she is your trainer you will not disappointed what so ever. If I could give a higher rating than a 5 I would give her a 10!!!!! Finley