First, I want to say that Michael (the Owner and also the person who did my color) was so nice,…read moreengaging when I met him. He seemed like such a kind and affable man. I was looking for somewhere local I could get by roots touched up. I have had some negative experiences with getting my color done elsewhere. I have really dark hair. It's not pure black, but more of a natural brownish-black. When I have gone to other places to get my color done it has ended up with my roots being this weird violet color, or the all-over color being blue or jet black (which is very unnatural). I was hoping to find THE salon that could do it right for a decent price. I had found New Image and they had a 50% off coupon for new clients. -1 Star: The location and interior For the mid-range prices for regular (non-sale) prices, I was expecting a small, but professional salon. The Wheaton location is in a small strip mall - the kind where you would likely find ethnic grocery stores and Laundromats. The coat hooks up front were full and I had nowhere to put my coat other than on the chairs in the waiting room. -2 Stars: The Consultation / Application I told Michael my concerns and we looked at the sample book. He suggested the Espresso. I had chosen the 2nd darkest black and asked if a few drops of the Espresso could be added. He said that wasn't a problem, but insisted that there was blue in my hair and that whoever had done the color before had messed it up because it wasn't natural looking. I mentioned I had very sensitive skin that stains easily and I wanted to make sure that product wasn't placed on my scalp and no black marks around my hair line. He must have not heard me correctly because he pretty much slathered the color around my roots and my scalp was drenched. My scalp started burning soon after he started. I told that to him and he said that it was no big deal and that it would stop after about 5 minutes. It didn't. The heat/pain kept escalating and I was watching the clock for the whole 40 minutes. Michael seemed amazed that the burning continued (because no one else had complained), yet he didn't suggest it be rinsed off immediately; instead that I should just wait, and in order to completely color the roots that he had to put the color right on the scalp. I explained that any time I have gotten my hair colored that the colorist would paint the roots instead of just smear it on. He seemed nonplussed when I told him that was how everyone did it and you need a smaller brush. He said that was ridiculous that someone would take that much time to individually paint the roots, but if that's what I wanted, maybe we could try that next time, and that it would cost extra. -3 Stars: Rinsing/Conditioning and the Color When it was time to rinse we used the same chair the coloring was done in. The chairs were right up against the sinks and there was no separate place for shampooing. I had to lean back in a very uncomfortable position. It was miserable. I asked what shampoo and conditioner were being used and I was told, "Oh, I don't really know. (She) uses some of the leftovers from bottles and just puts them all in a pump, so it could be anything." Also I didn't like that he used Beard Oil to put in my hair along with 3 things he didn't identify. He was very rough when combing out my hair, and didn't even suggest a blow dry, even though it was cold outside. He told me that cost was going to be $60 because of the length of my hair. I thought that was weird because there were no more than about 1 1/2 inches of roots and he didn't do a pull-through. The burning persisted all day. I have been coloring my hair since I was 22 and I have NEVER experienced anything like that before regardless of whether I used professional color by a salon specialist or a box color at home. I noticed once my hair was dry it felt like straw. The roots were a weird copper color - like the grey didn't take to the color at all. I did a couple of deep conditioning treatments and left my conditioner on longer than usual after shampooing and the hair feels better, but not as soft and silky as it was before. I called today and spoke to Michael. I explained what the results were and he offered to recolor it. After what I went through last time I was not about to go through that again. He then asked what I wanted. I told him that I wanted a refund on the coloring and he blew up at me. He raised his voice and said, "Let me get this straight: you want a refund on a 50% off color? Are you serious?" I said yes and he said "Fine. Come in and I'll give you your damned money back." Then he hung up on me. I am taking my husband with me tonight to get my refund because I am honestly afraid to go alone. NO ONE should be treated the way I was. *Update* I went there last night and Michael saw me from outside. When I went in Michael handed me $20 in cash. How is $20 a refund when I paid $40? Be warned - don't do business with them. I will post this elsewhere to

went here to get my hair cut, before the boys passed on to the hair salon in the sky…read more 2006ish pricey but good. haven't been back since.

I'm new to the area and found this salon. I sent a message through Yelp to request an appointment…read moreand was given a response immediately! All employees were wearing masks and were very friendly. The establishment was clean and sanitized I felt very comfortable and safe during my appointment.

My haircut doesn't even look good . I have one side sticking all the way out in different layers…read morewhich I did not want and the other side is completely flat . This is the worst Salon I have ever been to this is the worst my hair ever came out . I am very dissatisfied. I'm starting a new job on Monday and my hair is sticking out on one side and flat on the other . She did exactly opposite what I was very specific in what I wanted . I am furious over the way my hair looks I've cried all night long and this morning looking at my hair . I'm embarrassed to go outside looking like this

Nathalie is always doing the best work and is always so social with me whenever I go to see her…read more She made my bland dark brown hair turn into a beautiful colorful piece of work and I've never been so grateful for her passion and talent. She definitely made my confidence go up in the matter of 2 hours. She's the best!

First time at this salon. Very clean and friendly atmosphere. Easy parking in big parking lot…read more Absolutely 100% recommend stylist Marleigh. She has many years experience from a high end salon. I will definitely recommend her to friends and family and I will no doubt return for next haircut. She did a fabulous job!

From the minute I came in until the minute I left Beverly made me feel special and took care of me…read more I have male pattern hair loss. As a woman it can be hard to find the right wigs I didn't know what I wanted but I described it to her and she came up with the perfect wig for me I mean perfect and I have gotten so many compliments on it I would recommend her to anyone looking for hair replacement or just any kind of hair treatment. I am so happy to have found a local salon that can meet my needs. Did I mention what an amazing person Beverly is? She has a heart of gold.

I had such a wonderful experience with Beverly. She is friendly,professional, caring and goes above…read moreand beyond for her clients. She is absolutely the best!

Love love love Brows by Kimmie! She made my eyebrows look fantastic! Had such a great experience I…read morewent back for lash lifts, facials and more eyebrow treatments. Don't sleep in this hidden spa experience

Debbie has been cutting my hair for years. She and Maria just moved into their own salon. Debbie…read moreis pleasant, professional, and does a great job of cutting my hair. Being a man, I do not like going to places that have decor geared to women. I feel very comfortable at Verve. It is nice having Maria there too, as they can back each other up and Maria is as good as Debbie is. I highly recommend Verve at Fiore Salon Suites.

I've never paid $18 for eyebrow waxing before and I will NEVER pay less than $18 again because I'm…read morea lifelong customer of Angel's. Follow Lois's directions, OR text Angel and she will send you a detailed map and directions. It's so convenient that you can text her. I'll be honest, at first I walked in and didn't know what to do. All the doors were shut so I just sat and waited until my appointment time. Angel came out and welcomed me inside. Now, I never know what to think of other reviews but Angel is just as amazing as these reviews make her sound. Or even better. We chatted the entire time, even shared pictures from the Amalfi coast. She is so friendly and makes you feel right at home from the first meeting! As for my eyebrows, this isn't your run of the mill brow job. She waxed, tweezed, trimmed, lotioned, etc. This was above and beyond the typical wax job. Not one hair was left out. Angel is the Anastasia of Beverly Hills in Naperville.

Move ahead 3 years and we are back at the location on Washington across from The Children's Museum…read more So I am glad to be away from the parking police at the building across from the library. During the day, parking here has not been an issue, can't speak to evenings and weekends. See my earlier review for specific directions because you enter the parking lot from North Ave. which is a one-way street heading west. (first street south of the Naperville train station). Enter the rear door from the parking lot, do not go to the front door of the building. There is a small waiting area as soon as you enter. After all this time stuck at home, treat yourself and go get beautified.

Being my first time waxing anything, Keeli made me feel so relaxed and at ease. She greeted me at…read morethe door (I was even a few minutes early) and introduced herself once she confirmed I was her client. She was very knowledgeable about Brazilian waxes and answered all of my questions with confidence. I left knowing I'd be back in 4 weeks. I have already raved to anyone with ears about how comfortable my experience was. 10/10 for cleanliness, friendliness, professionalism and price. I even gave her a hug before I left. She really truly made this nervous client excited for a return visit.

OLIVIA girlfriend!!!!!!!!!!!! Usually when I get waxes down…read moreon my hoo-ha pain on a level of 0-10 is a 7! But with Olivia pain level is seriously only a 3. If you haven't received a brazilian from Olivia, you need to go like today - she is superb! The facility is clean and smells refreshing. And their associate at the front desk is such a pleasure to converse with. I HIGHLY recommend Skin Girls Waxing & Lash. Check the first time deals - totally worth every penny! And don't forget to tip Olivia to the max because she is that awesome!

I am sooooo excited about my eyebrows! After going for years wanting to do something about my non…read moreexistent eyebrows I finally made the decision and went to Kelly. She was very nice, very professional and her spa was very clean! I am so pleased with the results! I would highly recommend her!!!!

Kelly does an excellent job. I've had Kelly tattoo permanent makeup on my eyebrows and upper-eyelid…read moreseveral times over the past few years and will continue to go back.