Back in November 2013 the differential went out on my 2002 Eclipse Spyder and thus I was forced to either rebuild the transmission at a cost of $2,100 plus removal and install or purchase a used transmission at a cost between $700-800 plus install. Guess which one I picked.... you got it, the used transmission route. I spent about 2 weeks searching the web and local junkyards attempting to find a transmission with low miles and some sort of warranty. After calling over 60 junkyards I compiled a list of 18 "junkyards" and I use this term loosely, and started eliminating junkyards based on the following criteria: transmission millage, BBB rating, Internet rating (gathered from many sites), price and delivery time. I should mention that all 18 junkyards offered some type of limited warranty, junkyards that didn't offer a warranty didn't make the list.
Side Note: 90% of all "Junkyards" aren't actually junkyards, they're middle men who use a national parts database to procure parts! (and tack on an additional fee, of course)
Interestingly over half of the 90% wouldn't even admit they WEREN'T a junkyard, I confirmed each business by researching state issued business licenses, the BBB, and oddly enough their competitors who all were too happy to trash talk the "other guy"!!
Based on the above mentioned criteria Junkyard Jungle was selected. Transmission was labeled as, " A+ condition with only 93K miles".
Side Note 2: Their use, and I mean all these "junkyards", of the grading system A-F is literally meaningless because NONE of the junkyards I called sold anything other an "A+" parts and when asked what the difference between "A+" and "B+" meant they basically couldn't answer the question.
Cost $750, shipping time of 7-10 days, BBB rating D+ (sadly that's a really good rating for this industry) and a 1 year parts and labor warranty.
I placed my order on November 19, 2013 and they expected delivery by 11/29/13. That's 8 days not including weekends, heck its only a 2 day drive from my location to theirs by car! So November 29th came and went so I called for a status update, Junkyard Jungle had no clue were the transmission was and why it wasn't delivered but said they would call me back with an update. On 12/2/13 I called them back for an update, according to them the transmission should arrive on 12/4/13...well that day came and went so I called them again 12/4/13 and the reason for the delay was the transmission was shipped via LTL and it sat at the carriers depot the entire Thanksgiving week (7 days in total) they now told me the delivery would be on 12/6/13. Now at this point I'm pretty pissed I've had no car for over a month and have been waiting for the stupid transmission for almost a month and guess what, you guessed right, the transmission did NOT arrive on 12/6/13!! On 12/9/13 I call them back and request the carrier name and tracking number... he went into this LONG explanation about how LTL freight works (I work at a warehouse and we send and receive via LTL all the time!) I know how it works. After listening to the dribble coming out of his mouth I said "it doesn't take 3 weeks for LTL to travel from Texas to Virginia, no F'ing way!!". So than he started blaming the terrible weather in Dallas TX for the delay and how everything was shut down... to which I replied "BS". I again asked for the LTL company name (which he gave me) and the tracking information, which he refused to give me, rather he said he will call, get a status and call me back in 20 minutes. Twenty one minutes go by and I'm just spitting nails, low and behold he calls me back and said, "The trucking company doesn't know where the transmission is". Seriously this is what he told me!! He continued, (not exact quote) "we can get you another transmission and have it delivered to you in two days or we can give you a refund". Can you say REFUND!!!!
In an effort to end this review as quickly as possible..... I ended up purchasing a used transmission from a more local junkyard in Southern Maryland (not from from where I live) for $50 more and only a 1 month warranty. Junkyard Jungle NEVER shipped the transmission but had no problem charging my credit card! They did however refund my credit card that very day 12/9/13 and my credit card posted the refund on 12/11/13.
Oh and no doubt that 1 year parts and labor warranty would have been impossible to collect on if needed.
Bottom line, stay away from Junkyard Jungle!!! Their super nice, friendly, and helpful on the phone but it's all just a lie!! read more