Earlier this week I visited the Manassas Heart Center - for what I hope is my one and only visit. I…read morewent in for a physical recently with a new Doctor and talked about my desire to get back in the gym and lose some weight - I've been experiencing some conditions that led me to worry about my cardiovascular health. So I was scheduled for a Nuclear Stress Test. They inject a radioactive isotope into your cardiovascular system - then use a special imaging system to capture imagery of your heart and cardiovascular system. Then they put you on a treadmill, hook up a bunch of sensors to you, get your heart rate up to 148, then inject another round of radioactive isotope into your system - then re-image you a second time. After you get off the treadmill, you are then allowed to eat some snacks and drink juice or water which they provide. The two ladies who were the nurse technicians who ran me through the sequence of steps were very nice. They warn you to expect to be there 3-4 hours - I got out in 2.5 hours. My results came back today and no problems were found - so onto the gym!

The billing department is incompetent. I gave them my insurance information because they have a new…read moresystem. I've been going there for 10 years and it was always covered in full. Today I get a bill for $299! Of course billing is down today. I am pissed at the lack of assistance.

My first two office visits were to the Manassas location of Prince William Cardiology Associates…read more My Doctor was Dr. Escano - I like him a lot. Professional and thorough. I thought his staff also did a good job. Dinging this location one star, however. The office space itself is a much older building - and the office lobby/waiting room had this old, mildewy odor to it....

I have been seeing Dr. Keith Chu over 10 years. He is excellent cardiologist. I am very satisfied…read morewith him.

My 87-year-old mother, who can barely walk, and I drove an hour for her 1:45 PM appointment with…read moreDr. Rabia Arshad, arriving at 1:48 PM--just 3 minutes late. A receptionist (a white female in her late 20s, ~5'10", ~210 lbs, short hair, big square black prescription glasses) directed me to sign in at the corner iPad station. After I entered my name and my mom's DOB, the screen immediately reset for the next customer, so I assumed check-in was complete. We sat waiting in the lobby just 6 feet away from the front desk. We sat there for 55 minutes without anyone calling us or checking in. Finally, the receptionist called my mom's name--only to rudely tell us we were late and had to reschedule. When I pointed out that we arrived at 1:48 PM and had been sitting right in front of her for an hour, she shifted excuses and claimed the doctor had a morning emergency (which no one called to inform us about prior to our hour drive). She then went back to "check with the doctor"--leaving us waiting another 15 to 20 minutes--and returned to repeat that we must reschedule, dismissively claiming she had been "in a meeting" while we sat there. To make matters worse, a second staff member/manager (a Black female on the far right, ~40-45 years old, ~5'5"-5'6", short hair) aggressively interjected when I tried to warn another male patient having the exact same sign-in issue with the glitchy iPad. When I told them their customer service was unacceptable and chose to leave without rescheduling, the tall receptionist stood directly over me while I was seated, staring at me aggressively and refusing to move out of my physical space so I could safely exit with my elderly mother. Leaving an 87-year-old patient sitting for over an hour, changing excuses, failing to communicate delays, and physically posturing over us as we tried to leave is completely unacceptable behavior for a medical practice.

As promised, here is an update for the George Mason Circle office…read more It is located next to the Hylton Center. There are no signs for it, so follow the signs for the Hylton Center and you will see the big Novant sign on the left side of the street. It is part of a brand new strip of store fronts. Parking is right in front of the door. It looks like there are 2 physicians staffed there at all times. They can also do lab work in that office, too. It's brand new, you can still smell the fresh paint. Because it's small, there are only about 4 patients at any given time. I had the first appointment of the day there (they start at 9am), and there were 2 other people waiting to be seen. A refreshing change from the main office, which is incredibly busy. I highly recommend booking at this office if you can.

The female attendant who took my vitals was disgusting, incompetent, and unprofessional. She…read moremumbled the entire time during intake and would laugh, ignore me, or cut me off when I asked her to repeat herself. Scratched underneath her shirt and pants and then put her hands on me to take my vitals without washing them first. Laughed in my face after answering simple questions. The NP who took care of me afterwards was incredibly caring, but this attendant is a walking health hazard and disregards basic respect to patients. Unfortunately, she was a stain on what would have otherwise been a professional and comfortable visit.