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Manassas, VA

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Manassas Heart Center

5.0 (1 review)

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16 years ago

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Carient Heart & Vascular - 8100 Ashton Avenue, Manassas VA

Carient Heart & Vascular

4.1(108 reviews)
0.0 mi

I have been seeing Dr. Keith Chu over 10 years. He is excellent cardiologist. I am very satisfied…read morewith him.

My 87-year-old mother, who can barely walk, and I drove an hour for her 1:45 PM appointment with…read moreDr. Rabia Arshad, arriving at 1:48 PM--just 3 minutes late. A receptionist (a white female in her late 20s, ~5'10", ~210 lbs, short hair, big square black prescription glasses) directed me to sign in at the corner iPad station. After I entered my name and my mom's DOB, the screen immediately reset for the next customer, so I assumed check-in was complete. We sat waiting in the lobby just 6 feet away from the front desk. We sat there for 55 minutes without anyone calling us or checking in. Finally, the receptionist called my mom's name--only to rudely tell us we were late and had to reschedule. When I pointed out that we arrived at 1:48 PM and had been sitting right in front of her for an hour, she shifted excuses and claimed the doctor had a morning emergency (which no one called to inform us about prior to our hour drive). She then went back to "check with the doctor"--leaving us waiting another 15 to 20 minutes--and returned to repeat that we must reschedule, dismissively claiming she had been "in a meeting" while we sat there. To make matters worse, a second staff member/manager (a Black female on the far right, ~40-45 years old, ~5'5"-5'6", short hair) aggressively interjected when I tried to warn another male patient having the exact same sign-in issue with the glitchy iPad. When I told them their customer service was unacceptable and chose to leave without rescheduling, the tall receptionist stood directly over me while I was seated, staring at me aggressively and refusing to move out of my physical space so I could safely exit with my elderly mother. Leaving an 87-year-old patient sitting for over an hour, changing excuses, failing to communicate delays, and physically posturing over us as we tried to leave is completely unacceptable behavior for a medical practice.

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Carient Heart & Vascular
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Manassas Heart Center - cardiology - Updated October 2026

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