Lisa is the rudest person. No customer service at all. We had our granddaughters party today . Lisa had a very bad attitude from the start. She needs to know the way she talks to guest is not the way you treat people especially when your paying over 600.00 . When we asked for a phone number to talk to someone about her all we got was IDK. read more

Not a great look when an employee takes out a gun and tries to shoot someone at the front desks. Also the fact that other employees were trying their hardest to hold him back from getting there in the first place. Clearly someone knew something and didn't think to say "hey, he has a gun in his backpack and may be trying to shoot someone". But hey! Free passes for the inconvenience, that surely makes up for the trauma some parents and kids may have gotten today. In other words, thank you to the employees that found my cars key after this, you were helpful. read more

Don't bring your toddler here (ages 1-4). It says they have a toddler area.... LOL they have a small bridge, some mushrooms, And a bear... all not worthy of playing on. They definitely need to invest more into this big place in general not just the toddler area. I wish I could get my money back but at least I got socks out of it ? The girl at the register was rude, too. read more

First time here and although the prices were decent the place was super filthy! Mats were dingy and food all over everything! Definitely need to shut down for a week and do some extensive cleaning and sanitizing! read more

Jumping World - Dirty mats - Trampoline Parks Near Me - Garland, Texas

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Came here for a birthday party and the kiddos had a blast. I have seven year old twins and a four year old. When you walk in the first thing you need to do is sign a waiver which gets emailed to you immediately. When we made it to the birthday area the employees would not place a bracelet on my kids until I showed them the waiver on my phone. The birthday party included unlimited jumping, a ride on the water ball and a $10 card for the arcade. The kids started with the trampolines. They have some areas that are designated for smaller kids and I did see an employee ask some older kids to leave the toddler area. The problem is that at various times the toddler areas are not being monitored. The water ball is a three minutes ride. I think this was not worth $5 per kid; the attraction looks better than it is. My twins were able to somewhat enjoy it but my four year old floated around the pool too scared to make the ball roll. Most of the day was spent at the arcade. The arcade games range from $1.00 to $3.00. Most games are $1.25-$1.50. This is too expensive for some of the games offered. If it was not for the fact that we got $50 worth of credits from the party host I would not have spent my money there. It's simply too expensive especially when these games are half the price anywhere else. My twins also tried the ninja warrior course. I think this course is for older kids. The course is hidden in the back in a dark hallway not being monitored by anyone. It seems like this was an after thought for Jumping World. Like I mentioned before, my kids had a blast and they really enjoyed the birthday party. The issue I have is with the trampolines being their main attraction my kids only enjoyed it 20% of the time there. The rest of the time was spent doing other activities that cost extra. I don't see us being able to enjoy this place when there is not a party to attend. It's probably cheaper to go to an arcade where the price per game is more reasonable. read more

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I bought a Groupon to go to this place because the little one likes to jump and be active. The deal was $12 for 2 hours of jumping, which turned out to be too long for a 2 year old. The normal cost for a weekend is $8 for the first hour and $4 for the next hour, so I am not really sure what the benefit of Groupon was. We ended up staying just over an hour so the Groupon was not a good deal. There are a lot of activities here. You pay for jumping (different areas depending on age) but there are also arcades, a pool feature (you float inside a plastic bowl type thing), a swing in the far back, and of course lots of vending machines and a place to eat. The arcade games cost extra and most of them are $1 per attempt. You have to buy a game card that starts at $20. So, you can see that the money adds up. After you sign a waiver upon entry the process is pretty simple. You get a timed pass at the register and then start to play. They announce every 15 minutes when time has expired. The operation seems pretty well run. The main criticism that I have and the reason for 3 stars is that there are "jump guards" (employees who police who and what goes on in the jump areas). They do a good job of keeping out adults who need/want to help their toddlers, but they do a poor job of keeping out over-age kids. We were in the under 5 area and there clearly were kids (boys) who were over 5 and huge, thereby creating a dangerous situation for the smaller kids. The jump guard did nothing. The other thing is that the music is really loud (rap) and so it gets annoying after a while. On the other hand, kids were running everywhere and having a good time. Plus, it's great to see kids getting activity instead of sitting in front of their iPad. I think if our little one had been a bit older it would have been better. I think I liked this place better than the wife. But then Groupon was my initiative so I have a vested interest whereas she does not. The wife says she likes a play area in Mesquite better so I guess we won't be back. read more

Having a blast with the family at Jumping world. First here for a nieces bbirthday.Fun for all ages. read more

Jumping World - At jumping world having blast with the family!! - Trampoline Parks Near Me - Garland, Texas

Came to this location for a birthday party it was just ok you think when it's at a kids location they would keep all the party kids together. Not this place basically gave em a bracelet to go jump, Gave arcade card and called it a day. The kids were everywhere so it was hard to find them to eat when the pizza finally arrived. read more

Jumping World - Gaming area - Trampoline Parks Near Me - Garland, Texas

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Rip off! Half of the games don't work. It's a rip off save your money and time! It's also dirty. All of the toddler games didn't work. read more

we have visited this place three times. its just like any local jump park. they have a toddler area which is what we really came for. A regular jump area for kids and adults and arcades in the back. They do not allow any outside food or drinks and they provide a food court area in the back. plus we saw sodas machines. Now the toddler area is made of 2 areas. A jumping court that's for kiddos under 5 years. and a little sliding area with balls. Toddlers pricing is $6 during the week and $8/hr on the weekends. The place gets packed and my baby did enjoy himself. My only issue is that bigger kids come into the toddler areas alot. I'm not sure why, it's so small. On our second visit there were a couple of big kids in the toddler slides. I saw one of the teen attendant and was like the big kids are in here and we have little ones here. He was prompt and got them out. we went yesterday and of course big kids AGAIN in toddler areas. we have never spent more than an hour here. the bathrooms looked decent. we have not had anything from the food court, so I'm not sure of the food or pricing. fyi bring socks! read more

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Food was late very dirty not that fun only two places to jump staff was kinda rude one of the guys a was chill tho but one of the kids got sick after going this place is ghetto and kinda expensive vending machines don't work don't really recommend going read more

Extremely dirty. Smells nasty inside. You can tell they never deep clean nothing here. Kids got sick after visiting this place

We had my daughters birthday here. I would say it was just ok, nothing spectacular. The kids had fun. But it was rushed. A few kids got sick with colds afterwards so I'm not sure if it was a sanitation issue or something else. Guests said the bathrooms were nice. All of the trampolines appeared clean. My daughter wasn't big enough to do the ninja warrior course. But everything else was great fun for her and her friends. I didn't like that I couldn't bring outside food or drinks. Party guests got made about that but I wasn't about to pay $14.99 for another pizza when they ordered from papa Johns. No thank you. That's a rip off. But for the 10 jumper package you put $100 down, you get 9 jumpers in addition to the birthday kid. 10-$5 game cards. 2 pizzas. And 10 waters. Or 2 - 2 liters. Or half and half which I did. They decorate nicely but there isn't a huge space or any organization for personal decorations. I think we ended parting a totally of $300 for the whole party. Well not including presents, goody bags or cake. But to have it at jumping world it was $300 total with just basics package. read more

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This location is horrible at keeping their systems up and running. We have gone there two times and both times they didn't accept credit cards due to their system being down, only cash. They had to at least turn away half the people trying to use their services. Not a good way to run a business. Thumbs down... read more

Such a fun place!! My friends and I had a girls night out here and we had so much fun and felt like the kids that were there too haha :) this place is great for anyone - kids to adults. Luckily no one got hurt which I was nervous about but it's basically a bunch of trampolines. There's also another area that has a foam pit. This was also really fun and my friend's kids had such a blast. Lots of birthday parties were happening here but every kid had a smile on their face. I highly recommend this activity to everyone! read more

I brought my son last sunday for his 13th bday and he had a Blast. i'm glad they have ages broken down for certain rooms, i just think they need to hire better people to enforce the rules the young kids working there just are not qualified. But my hostess was amazing with all her help. Thanks! read more

Terrible my kid got hit by an older kid in the dodgeball court and he can't hear from the left ear next time before the start dodgeball the jump Guard should tell kids not to hit hard I'll just take my kid to urban air instead read more

Jumping World - Trampoline Parks Near Me - Garland, Texas

great spot to visit , fun and family friendly , really like how nice the staff was , recommend for family parties and kids parties too , had fun and really recommend read more

Jumping World - trampolines - Trampoline Parks Near Me - Garland, Texas

My son loves this place especially since mommy gets to jump with him. There are two things that bug me about this place it is not clean at all and the young workers that are suppose to be monitoring the area seem like they hate their job. There waa an older kid in the little kids section throwing a coke in the air in front of the worker and the worker did nothing so I had to go tell him to get thw kid in check because the bottle almost hit my son in the head. He just looked at me like I was crazy so I grabbed my stuff and left. read more

Great place for my 4 year old to exhaust himself... I'm a Dj, so I actually enjoy the music being played while everyone is jumping... the snack bar sucks and the games are overpriced for the amount of tickets distributed... when we redeemed our tickets, we averaged $1 for the smallest tootsie roll you can get... rip-off, but that's my only issue... read more

We had fun! I have a two year old active boy! There's a area catered to them, it's cool! He liked the basketball hoop! Parents should jump free I'm already paying for my child...Only reason not 5/5 . read more

The service was pretty OK but the one thing that tick me off was that they had some toys labeled at the price of 750 and my child had about 800 tickets, and my child liked the toy and when we asked the young lady to give us the toy she's like oh sorry that's 850 and then I was like but it's labeled at 750 so that sucked for me I left with a crying child read more

Great place for jumping and other games as long as you dont play arcades not much of a selection. The games are over priced and most of them will not let you collect tickets and if it does it hardly loads into game card read more

Jumping World - Trampoline Parks Near Me - Garland, Texas

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Great place for the kids, amazing staff, love it cant wait to come back soon!!! Fair deals and packages not overly priced, great to come and let the kids use there energy in a good enviroment! read more

Great place to let the kids use up some of their endless energy! I love that there's such a unique place nearby the kids can go to be active, and we don't have to bake under the hot sun. We plan to spend a lot of time here this summer! read more

Zero stars!!! I Should have taken other yelpers review seriously, but decided to give this place a try. Everything looked okay from the outside, but things got quickly ugly, first one of Staff member kept shadowing us like we were there to rob this place. I was like really???!!! We paid for 2 hrs but then asked if we leave after only playing an hour can we get the second hour refunded, staff member said NO! Lmao! Anyways, we will never be back, and will discourage anyone that I know from coming here. Inside Irving mall there is a similar place you only play $5 for all day. This place is $8 for the first hour and $4 for an additional hour. What a rip off!!! read more

Took my kids here and they absolutely loved it! I would definitely recommend this place for families wanting to go out. They have arcade games for the parents waiting (and for the children) which I haven't seen in any other trampoline parks. Pretty cool. read more

Very friendly personal ! Always there to help and make sure kids are safe. Totally worth your time and money!!

We had a blast! It was especially nice because it wasn't super crowded. We had four kids with us, ranging from 2 to 15, and all of them had something to do. I would give this place five stars, but their arcade area is way overpriced. read more

I don't think this trampoline park will last long. And one of the reasons is their silly rules or misinterpretation by teenagers that seem to run the place. Twice I was asked that my 4 year olds not lean against the netting while the were resting and then again when they running and their feet would land on the padded brace instead of the bounce pad. We won't be coming back. There are too many to choose from. read more

I took my 7 year old twins there today. The place was nearly empty and yet they were told to leave a place they were playing because they were too old. I would totally understand but there were no children in that area or in fact the building. Shortly after that one of the twins started vomitting and we were force to leave. I went to the front desk and told the woman behind the counter that we were having to leave after just 15 minutes and why expecting either a refund or a voucher to come back when she was feeling better. I got neither, not even a "hope she feels better." I paid $25.00 for 15 minutes. I will not be going back. Now I understand why the place was empty. Really need to work on customer service skills. read more

Went here the other day and had an amazing time, J the lady at the front desk was absolutely amazing, great customer service and had a smile on her face when we walked in. She made us feel welcome, would recommend jumping world read more

Amazing service!!! The kids have fun!! The cashiers are really nice!! I give them 5 stars!! The place and the restrooms are very clean!!

I been 3 times and it been a blast. The cashier lady was really nice and manger were too. I had so much fun and I wss getting a work out will I was jumping. read more

This is a fun place for kids to get all that energy out and wind down. Price is not bad. $1.00 socks if u forget. No denim is allowed. I wished I knew ahead :I couldn't jump - I had on blue denim. read more

I read the reviews & was hesitant about going but I am so glad that I did. The staff was super nice & helpful! My son had such a great time & I will definitely be going back. I can't remember the name of the girl who helped us :( but she was awesome!! read more

The place is large enough for all ages of kids to have fun! I appreciate how clean it is also. 2 dodgeball courts are a great idea and I like the toddler area because it's away from the big kids. The foam pit is a cool addition!! read more

This message is for the manager 'David', and whoever else that wants to visit this horrible establishment. We visited Jumping World because we were invited for a birthday party on Saturday. The vending machines ate our dollar. We put in a dollar bill and 4 quarters. But the coin slot was stuck. Nothing happened so we pressed the button for it to dispense our change back. We only got back 4 quarters. We went to the front, the girl told us to talk to the manager. We approached David, told him exactly what happened. He walked to the machine, we explained again what had happened.. And he went to the cash register to grab a dollar. He then walks back to the vending machine TO CHECK AND SEE IF THE MACHINE REALLY WAS EATING OUR MONEY! He puts the dollar bill in and finally finds out that 'Oh, the machine really did eat our dollar.' Finally, after he's done testing it, he gives us our dollar back. What kind of crap is this?? Oh, and several times there weren't any jumping guards watching the kids jump. This place is ghetto. Never coming back. read more

I liked the place but there are so many other options for cheaper. Odd it's so expensive here given the rent is probably cheaper here than at places that have cheaper admission. I have a two year old and they wanted to charge for me too if I got on with him even for one minute. I rarely jump at the other jump places but sometimes I do just to get him comfortable with the place or I need to get on if another kid pushes him or hits him, etc. I don't think I've spent more than 5 min at a time with him on the trampolines at other places. I live near White Rock Lake and this isn't far from me. I wish their prices were more in line with competition. It is $8.66/hr here plus if parent wants to join it is $8.66 additional so $17.32 for one hour! Way too pricey! I chose not to buy one for myself thank goodness as we only spent 20 minutes there...he didn't really get comfortable there. At other places the attendant interacts with him, tossing balls and showing him how to do stuff at this place the attendant just watches. Other places have a play all day for $5 and do not charge parents if they need to get on temporary. Even if they were slightly more than the other places I would consider it since it is closer to me than Forest & 75 but that price difference is so strong I probably won't be going again. read more

the best place to take the kids they have a great time jumping that they dont even want to leave lol