I went with a group of friends for a birthday celebration and I wasn't going to jump, but I am so glad I did! I had so much fun and so did my 3 kids. Awesome place to hang out. Thinking of making a mom's night out ONLY!! That staff was very nice. The restrooms clean and they play area did not smell. Had a great experience! Thanks Jumping Jacks! read more

This place is Awesome!!!! went for a birthday party the kids had an amazing time as well as the adults the staff was friendly & organized Cant wait to go back... looking for something to do?? that the whole family will enjoy check this place out.. brings out the kid in everyone :) read more

Jumpers need to be maintain and cleaned they had layers of dust. My son's foot fell into a hole in one of the jumpers.The staff was great. I would return once I see these issues are fixed read more

Jumping Jacks - Place is really dirty and the Jumpers need some maintace. - Party Equipment Rentals Near Me - San Dimas, California

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I have had two great experiences here. The place was clean, customer service was friendly, and the prices are great. I actually like the fact that there isn't someone there supervising the area, parents need to supervise their own kids. The price is cheap, you are basically using the area as a park, where you would watch your own children as well. My niece and nephew love this place. read more

We had a birthday party for our son this past weekend as soon as we walked in and I seen the three staff members that were at the desk swiveling around in their chairs and on the cell phones I knew we were off to a bad start. They looked messy and and very unprofessional. The guy was nice with the two girls that were there did not greet us. They were too busy, laughing, talking amongst each other, and on their cell phones the entire time the place was disgusting. It was so dirty I was soo embarrassed to have my guest come and celebrate with us in the party room. The first room was dirty, and had no ventilation. The second glow in the dark room felt like we were trapped in a Sauna with no air. They forgot about us and left us in there for 45 minutes!Finally, when they open the door, we felt like we were finally free!!and could breathe!but just to walk into another disgusting room the windows had a film on them, and the floors were sticky, When I went into the party room, it was so dirty. There was still trash in the trash, cans and trash on the counter from the other party. Also, there was food on the floor and the counter was so small it barely fit the food!I had to put my drink on the metal crate that they provided. We should've got a nice clean room and the workers should've been tentative for $425. We were very very disappointed! I will never come back here, and I will never Recommend this place to anyone if you are thinking about having a party here, think twice! And for the two girls at the front desk, the girl with the long Burgundy hair, and the big tall girl with a straight black hair and big eyelashes you guys need to get better training. read more

Went to my grandsons BDay here it is outdated some jumpers are ok some are falling in the video game suck none of the joystick work and they are old game they need to update them the basketball were flat I wouldn't recommend this place to no one read more

What a great party place. First time coming for my daughters classmates birthday. I like the concept that there are different rooms the kids go to. They spend 30 minutes or so in I believe was 3 different themed rooms before the whole party crew was escorted to eat. read more

Filthy inside and outside. These owners need to clean this place up! The windows inside and out are disgusting, bird poop stuck to the sidewalk as you enter, carpet hadn't been vacuumed in what seems to be months, doors as you enter caked with gunk! I can't even imagine what the equipment had on it! We had a party here and the girls who worked that day were great, very helpful and friendly, but aside from that this place is just a way for the owners to make a quick buck with little to none pride in what they own. read more

The open jump was great! $10 for 3 hours and barely any other kids there... all of that is awesome! One thing I do wish they had, was more of a squishy floor like under playgrounds. We left after 10 minutes of open jump with my 3 year old having a broken foot. I know this is why the waivers are signed, but a little padding could go a long way with these little ones. read more

To expensive for 6 blow ups they only offer 2 rooms the third room is just for parties . Didnt care for the girls up front attitudes won't be back again Disappointed read more

It's cheap I'll give them that but the smell is awful smells like dirty stinky feet. This place can use a very deep clean it made me want to take my kid home and scrub him down with disinfectant... The smell is really gross... I honestly couldnt focus on anything else but the overwelming smell of sweaty feet. read more

First time to this location for a bday party. The customer service at the entrance is good, they great you quickly and direct you towards your party right away. They had three different rooms. The first was a room with lights on and jumpers in it. After that there was a glow in the dark room. Had jumpers and some arcade games, really enjoyed by the kids. The third room in addition to the jumpers and arcade games had a small basketball half court. This seemed to be more fun for the parents . Once you're done with those rooms they move you to the party room for the food, cake and birthday singing. The room was decent looking. Had balloons painted on the walls. The hostess we had was decent. Not super attentive or anything like that. The only thing that really needs some work on is the birthday chair. They have something that looks like a throne for the birthday kid. It's dirty looking and the cushion is falling apart. read more

I went to my the most fun kids birthday party I have been to this year and it happened to be at jumping jacks. Kids from 2-5 all had a blast and my daughter was just beside herself having fun. Kids don't get bored- it's just the right amount of time in each room, and the people who work their were friendly and helpful. My daughter didn't want to leave. I can't wait for my daughter to have another chance to have a party here again! read more

Just had a party for my 2 boys and 20+ of their friends. The place is great! It's like your own private party. There are 3 play rooms, and your party gets exclusive use of each room for 30 minutes. After those 3 rooms, you get to use a private room to eat for an hour. You can order food from their menu, or bring in food as long as it's food that is not available from their menu. All the kids had a blast, no one got hurt, and their staff was friendly. This is my 3rd time there, but first time hosting the party. No complaints from me. Will be back. read more

So far came here once on a Friday at open time which was 3:30 pm . 5 stars on service works were great and at their post every time needed and even played with the kids. 3 stars for pricing it's very pricy and adds up fast . The place is very clean and about 5 different jump experience for the kids . Would come more often if it wasn't so pricy ‍over all I give it a 4 read more

Gotta give this place 5 stars for being patient, courteous and not to mention very understanding...my friend had her kids birthday party here and she was having a hectic day and was waiting for her kids to arrive...they finally arrived but our time was up for the moon bouncers. But they were amazing enough to let us eat and cut cake and celebrate and after get a headcount to the Rancho Cucamonga location to let the kids have their time to jump and play, was really nice of them to do that. Will definately recommend this place in a heartbeat :) read more

I was very disappointed when we had my son's birthday party recently at Jumping Jacks. First, there were no employees supervising the kids jumping. Other places, like Pump It Up, have someone in the room ensuring that only one kid goes down the slide at a time, etc. Not here - it was chaos. This was especially dangerous in the one room which is dark. During the 30 minutes we spent in that room, we had three different incidences of kids bumping heads and tears. Second, the payment. I had scheduled a Sunday Special Party which was $239 for 15 kids. However, as my RSVPs came in, I quickly had 22! So, I called and switched to the $289 party which was up for 30 kids. Well, a friend's child broke her foot the morning of the party and we had several no shows, so we only had 14 kids. I expected the manager Paul, to reduce my package back to the Sunday Special, but no. He informed me that if I had called a week before and changed, he could have accommodated that. What? How was I to know that a good portion of our guests wouldn't be able to come last minute? Then he says that they set up the room for 30 kids with the tablecloths. I had paid $16 additional to Jumping Jacks for three tablecloths (which, from their extremely ragged edges, were clearly from a huge roll,) plates, and a dozen balloons. How did that cost them extra money if I didn't have the extra 7 kids show up? After much back and forth, Paul gave me a $20 credit, but told me that he couldn't do that for everyone because it would "ruin his business." I think his "policies" are going to ruin his business first. So, I paid an extra $30 I didn't need to on an already expensive party. Third, while there were no employees in the three jumping rooms, there was a teenage boy in the party room who cut the cake. When I was paying, and after our back and forth about his "policies," Paul informs me that he suggests tipping our teenage cake cutter 20% of the total party cost. That is ridiculous. I would have been happy to cut the cake myself had I known the expectation was to tip someone $58 to cut cake for 30 minutes. I gave him $10. Other thoughts.... When I initially looked into Jumping Jacks and went through the scheduling process, I had to agree to their terms which included not bringing in any "messy foods." Please tell me what kind of food isn't messy when kids are eating it! I called Paul and he took down this ridiculous agreement. I brought cake and bottled water for my party. Paul told me if I brought any other food in, I would have to pay a $10 catering fee since I wasn't buying their pizza, juice, and soda. Note: I am already paying almost $300. The kids had a great time jumping, but I won't be back and based on the few reviews this location has received, it seems I am not alone. read more

Pros: *The facility is clean and the kids always have a good time. *You can bring in your own food (except pizza and soda) but they charge you a $15 fee to do so. *3 rooms so the kids cannot possible get bored before time runs out. *Video games amd basket ball court in some rooms if they want a break from jumping. Cons: *food prices have gone up recently but the quality has stayed the same (catered by Michaelangelo's from across the street so it's delivered hot but it's mediocre at best). *At our last party there our daughters gifts were delivered to the wrong family and theirs to ours. It wasn't until present were being opened amd guests realized their their gift wasn't in the bin that we realized the mistake. Needless to say, some of my kids gifts went home with the wring family that day. *The male manager at the front is incredibly pushy and it's off putting. I understand rules and policies because I've had parties at this location a total of 3 times but he was just incredibly abnoxious about signing waivers (which we already know needs to be done), including addresses (which...duh...it asks for them right there on the paper...not that I could lie straight out of my butt about all that info). Then on our way out he says the girl will take care of ringing us up but then butt into the conversation at least 3 times. Most annoying of all, they said if our coordinator had done a good job that we can leave a tip on our card. I wrote "cash" in the tip line and handed back to the girl and he butts in again and asks where we left the cash. I said I'd give it to her myself and says I can leave it at the desk and they will take care of it. I said no, that I'll give it to her myself so that I can thank her but really she didn't do much more than set up the room amd give out 20 slices of pizza. Between that and his intrusive personality, I considered leaving without tipping. I went back in to that her and give her the money and she acted as if she couldn't be bothered. She didn't have any trouble taking the money though, of course. We won't be booking here again unfortunately. read more

I came here for my niece's birthday party on 3/8/15. As I was entering the premises I find my nieces mom picking up litter in the lobby. I asked why she was picking up trash and she said, it looks dirty so I am trying to make it look clean. We were led into the first jumping room and all I can say is that the place looked messy. All the rooms we entered had half empty water bottles on the benches and on the floor. The jumpers were too close to the wall as I saw my sister lose her footing and slammed her head on the wall. I also noticed that the jumpers were not clean and sticky. When we entered the third and final room, it was hot and swampy in there and smelled like cheesy Cheetos. I went to go use the restroom to change my daughters diaper and none of the stalls had diaper changing tables. I didn't want to change my daughter on the benches in the jumper room so I had to take my daughter to my car and change her there. - _ - There was no supervision in any of the rooms, only time I saw staff members was when they were ready to push us into a different room. When we entered the party room, there was no organization what so ever. The room was dirty and the floors were wet. The baseboards need to be cleaned and repainted. The host had zero personality. The only time she spoke was when she yelled out "Present time" "cake time". I also thought it was extremely inappropriate that she was wearing bootie shorts. In my opinion this place needs new management, new staff that is kid friendly, a new dress code for their staff that works with children, facilities need some major sprucing up, a changing table in the restrooms for both the men's and women's restroom. Its also my suggestion that you may want to have your party at a more professional, cleaner, nicer, friendlier establishment. My suggestion is that you go to pump it up in Rancho Cucamonga instead. Having been there first then here, pump it up in Rancho is much nicer and most importantly kid friendlier. read more

So bad that even many little ones complained! When the adults that attend a party notice things wrong it's one thing. When little children notice, it's an even bigger deal. I don't expect perfection, but too many issues create a cause for concern. Here are a few: 1) Safety. There is little to no supervision at this place. Other places (ex. Wild Kingdom, Chino) have friendly staff not only supervising your kids, but engaging and playing with them. This place had none of that. Some of the inflatables are not up to snuff, missing ropes/stairs. Several children were stranded inside a jumper which was missing ropes to climb out. They spent 10-15 minutes in there before someone (parent) came to rescue them. This is called out in other reviews and the fact that it has not been addressed should tell you something. 2) Rude staff. The bald dude with the scar on his head appears to be the manager (owner?). Not only is he not very pleasant, he is shady. My wife declined the glow-in-the dark necklaces/bracelets, but they handed them out anyway and of course charged us for them. What parent is going to take toys away from an excited child during a birthday party - and I believe this is their tactic because my wife was very clear and my son even asked why they got toys when "mommy already told the guy no". Of course he insisted that he wrote it down just as he heard it. Additionally, the charge for the necklaces/bracelets was outrageous considering they probably buy in bulk. I could have got the same for third of the price on my own. He also states that a 10% tip is customary. I have no problem leaving a tip to the kid that cut our cake and handed out pizza, but $45? I think not. They forgot to wheel in our ice chest and a box of expensive candy was "accidentally" left in one of the cupboards by our coordinator. 3) My wife had a hard time getting these people to answer the phone and/or call back. 4) They also require that you use table cloths; you can bring your own, or you can buy it from them. We opted to go with theirs; this was a mistake. The table cloths clearly came from a roll and they were cut too small and the cutting was not straight. It did not look nice at all and they kept falling off the tables. In fairness, the place is new and spacious. However, the jumpers appear to be of inferior quality. Although Jumping Jacks is a lot more convenient for us, we won't be coming back. There are many other similar places that do such a better job. I suggest if you're considering having a party for your kids that you look elsewhere. read more

I am outraged by Paul's behavior!!! I have attended two parties and have witnessed his rude behavior two times . What type of company allows for this individual to work at a children's establishment ! My first party was thrown with a hostess named Megan and I am sad to hear she is no longer there. The party hostess for our party did a mediocre job and the overall establishment is unsanitary and not very well kept. We will not be repeating customers and all my friends who wanted to throw their children's birthday parties will no longer be repeating customers. If Paul " the manager " remains at jumping jacks I suggest having your party at another establishment. read more

I had my daughter's birthday party here yesterday. While making the reservation, Paul tried up-sell me on things I didn't want nor ask for. Some of the equipment was torn and really worn down. Not a lot of seating for the adults. The party room was adequate. 2 employees cut and served the food. The cake was wrong but I was able to get the glow-in-the-dark necklaces and bracelets for free. There wasn't staff in the room with us, only while moving the cart from room to room. When I settled the bill, the guy was surprised I didn't add a tip. When spending $500, I want extraordinary service, which wasn't received here. The Rancho Cucamonga facility is much nicer and better managed. read more

I'm only posting this review to help this establishment maintain a clientele. Before you allow the group to move to the needy adventure, they need to make sure the previous group picks up after themselves. We moved in the room filled with used water bottles. read more

BAD ATTITUDES here.... Staff is rude and unhelpful. They treat you like cattle... Would never recommend or come back. Wish they cared but I think parents are so quick to get out no one pays attention.... read more

Pros: Huge space, three different jumper rooms with different activities. Cons: No employees! There were no employees supervising the children, no employees cleaning up. The woman's restroom was filthy. The Jumper rooms were filthy. The employees do not clean the rooms between parties (except for the room where the kids eat). Even the front desk had minimal staff. We had to wait a long time to check in. I was also unhappy about how they insisted that we give them our personal contact information on the waivers. Summary: Out of all the Jumper places, this is my least favorite. read more

I'm torn between two and three stars. The staff person who checked us in was pretty rude, so I definitely started off on the wrong foot. However, the kids had a great time in the different rooms, and all the other staff we met were nice. Hopefully the company will work with their employees on how to interact with customers. read more

This place is great! It's a awesome idea for kids just to go on a lazy day so your kids can get all there energy out! It's fun for parents too. During the week you can't beat there prices either. read more

Some of these reviews are just not accurate definitely stop by the Rancho Cucamonga location first and get the attention you deserve

I had my daughters birthday here on Saturday. The jumping and playing was fun and the kids enjoyed it. The end of the party where we go and eat was horrific. The hostess didn't even know who the birthday girl was. It was so unorganized and the room was so hot! At pump it up they do a MUCH better job at making the birthday boy/girl feel special. By serving them first, putting them in the front and doing simple things to show the person a good time. At the end they practically threw us out. Very disappointed! read more

The kids have fun. It is very expensive party but the owner has a large investment so I can see that. There does not seem to be a lot of pride in cleaning and you don't come in feeling "welcome come on in what party are you with". I don't know if the owner is there but it has the feel of a staff running the place and true passion not being there. I will say the kids have fun and look forward to going to parties there. We have been to about six parties there and all have been fun and we have not seen any kids get hurt. The food rules are a bit tough and one of the reasons we have not booked more parties there. All in all, kids will have fun, it will be costly for the party and the worth doing once at least. read more

If I could give this place zero stars I would! It is absolutely disgusting and they are very unprofessional there. Not to mention that I actually caught one of the workers SMOKING while setting up one of the birthday rooms! Even if it was free to have a party there, I would NOT recommend this place! read more

Just had my son's 4 year birthday party here. Wow, it was so easy and everyone had fun. I was pleasantly surprised with the food too...much better quality than your typical bday party food. Paul went the extra mile to make sure that everything went smoothly for us. The staff was great and the facility was clean. A+ in my book! read more

I don't know what everyone's beef is about this place. It's $8 on free play days and my 4 year old son can release tons of energy hours while I sit back and watch. Free video games, super strength air conditioner and lots of jumpers. It's like heaven on earth. read more

My son had a blast at this place. The rooms were big and each room has something for all ages. My six year old had fun jumping all over the place and my 2 yr old niece had fun playing with the plastic stationed toys. The "Glow in the Dark" room is cool; a bit too dark for some 2 year olds, but not all. The boys loved the arcade games in that room. The Sports room has a basketball court that the boys utilized. Again it was great. The staff is very professional and courteous. Our host was awesome. He was kind enough to assemble all my "arts & crafts" decorations, while I hosted my guests. He constantly checked in with me in regards to see what I needed, or what I wanted to do next (i.e. cake cutting, goodie bags, etc) Great times! read more

I attended a Birthday event tonight Nd it was GREAT! Going to book my sons Birthday here! They allow you to bring in your own food and drinks! Unlike Bounce U or pump it up! You can also purchase pizza for 10.00 which is great! I recommend this place for children age 5 and up! The restrooms were a little dirty but the place was packed! It's decorated very cute! Cannot wait to have a party here! read more

This place I had been coming to as a loyal customer for many years for my boys' birthdays gave the dessert that I brought to the WRONG birthday room!!! They didn't give much of a compensation or much of an apology, if I could give them zero stars, I would because they ruined my little one's birthday. read more

Great place for kids, 3 jumping rooms and also a fourth party room! The staff is great and very accommodating for the whole party. They help you setup and everything. We actually used their food service and brought our own cakes. You can also bring your own room decorations. read more

Excellent party today for my sons! Thank you Desiree and Taylor for all your hard work in setting up and having the party run smoothly. Thank you Paul for the wonderful service! read more

I don't understand all the negative reviews! Came here for a birthday party, of about 50 kids. The staff was friendly and attentive, it was well organized. You spend about 30 min in each room, then another maybe 45 in their banquet room. The kids had a blast, even the adults. Not sure of cost as I was a guest. But a great place for a kids party. Probably not for older kids, but for a 5 year old party.. Perfect! read more

Was invited to a party here and we had an amazing time! The staff is very friendly and knowledgeable. They have a really good system over there. You get whisked from one room to another, all without losing your kids shoes. The pizza was great as well! Everything seemed clean, and my kids had a great time. Would definitely consider having a party here. read more