So, I blind booked this place for our daughters 4th birthday. Blind booked, meaning I had never visited the place prior to booking and I was going based off a family's previous experience here (which was nothing negative). Upon arrival it seemed fairly easy and quick to get our party started. We arrived, signed our waivers, had absolutely no issues with any of the staff in the front. We were given a cart to use for our party decor, food, gifts, etc. they stored it aside until it was time to decorate our party room.
We went into the first room, took off our shoes and placed them on the rack provided. The kids ran off immediately to play. So if you read previous comments, YES you'll see many that complained about the smell and cleanliness of each room. My opinions are this:
Yes the rooms aren't fresh smelling and ventilated to the best of its ability BUT when your attending a place that has a "no shoes policy" let's remember that kids have stinky feet, sweat and naturally the place is going to feel stuffy given the fact that there are more than 1,2 jumpers in each play room. So it's going to feel stuffy and smelly. I took hand held fans for our guests to borrow. I did like that they allow WATER only in the rooms because our guests went through them quickly.
Now, YES the workers could have easily sprayed the rooms after each party, placed air fresheners in there and even sanitized the jumpers / games after each party carried over to the next room. It would take nothing more than 10 minutes to do so and I'm sure patrons would appreciate the effort. That's me speaking about every room (3) we entered.
Party room: we were actually given ample time to decorate since we were the last party for the room we reserved. THANK GOODNESS because I was so worried we wouldn't have time. Now this is where the star comes off for me. And I almost took another star off for the bathrooms but I'm not because of the next few points. The party room lighting is horrible, the paint is ugly, sticky and feels so old. The floor had so many stains on it that i was sort of embarrassed to bring our party in there. It was slippery, sticky, and stained. Nothing about it felt clean or sanitary. The way we decorated and positioned our backdrops were intentional. We tried to hide ugly brown stains on the floor that looked as though it was dried up sticky coffee that they just painted with a clear coat of gloss. So our backdrop saved that corner and my embarrassment.
Our host was a sweet young girl who offered to help but kept taking off lol. However, since I had family helping me set up it wasn't too big of an issue because we knew how we wanted things anyway. And I can appreciate someone who is young and nice who just doesn't know better than someone experienced with an ugly attitude. So no biggie there for us personally.
Food: I have zero complaints about the food they provide /contract with. The pizza was actually really good (or maybe we were really that hungry lol) either way it was hot, fresh, tasty and the drinks were kept cold.
Bathrooms: gross. They were so stinky, floor was sticky, most of the stalls along the longer wall were clogged with so much toilet paper and seat covers. And the gaps are really large, Leaving little to no privacy. For the amount of people they host, the bathrooms should be kept up hourly and throw an air freshener in there too. It was again, embarrassing to send guests there.
Price: I would say it's priced right. Honestly. Because overall the kids had so much fun. Regardless of how us parents look at things (cleanliness, sanitation, air quality, value, etc) what mattered in the end was their happiness. And so that was a win. But i say it's priced fairly because they charge only for children and that is what absolutely won me over when booking. On top of that, for the price we paid to include food, was also another bargain. Remember folks, "you get what you pay for".
That being said, while we enjoyed our time and experience- I probably wouldn't book another party here until they made some improvements to the cleanliness and appearance of bathrooms and party room (floors, walls, paint, bathroom stalls).
On the bright side, the kids had fun and didn't think once about any of the things I mentioned above LOL.
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