Went here with my daughter and granddaughter. We were enticed in by the billboard outside advertising "All you can eat pizza". This was at approximately 2pm. Once settled inside we asked for the "all you can eat pizza" only to be told it didn't start until 4pm (no mention of this on the billboard).
So after careful consideration we both ordered "The Beast" - described as all the meats (burger, chicken, bacon and much more). As we both believed this would be filling, we decided not to pay the extra £3 each to upgrade the burger to include fries and onion and slaw. Instead we ordered a side of fries (£2) to share.
After waiting almost an hour for the food to arrive. We were disappointed with the presentation.
Daughter's chicken was part cooked. Both meals were cold. The fries were also cold. Daughter then looked closer at her meal and realised there was no bacon. Managed to get the attention of a member of staff. Complained about the food not being cooked properly, pointed out that the description on menu stated "burger, chicken, bacon, cheese, pulled pork, pickles and onion rings" however the meal we were given lacked cheese, pickles and bacon. The member of staff apologised and took both meals away.
The same staff member returned shortly after with the SAME meal. Daughter's chicken was STILL raw!!!
I was annoyed, upset and disappointed. The raw chicken would have contaminated the rest of the meal. I had fully expected a completely replaced burger. Alas not. As a softer, when the food was returned I was told that chef was sorry and that the meal could be half price!
Totally annoyed. I went to the serving counter where I was ignored by 3 staff refusing to give me eye contact.
Eventually 1 came over. I explained the situation. Said I was happy to pay for my granddaughter's hot dog, the extra portion of fries and the drinks. However I would NOT pay for the disgusting burgers.
The environment was clean. Temperature freezing. Staff totally ignorant. Wouldn't recommend not even to my enemy! read more