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    Julian Reese Spa

    4.2 (18 reviews)
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    Text message to Rachel regarding the brassy color in my hair

    I called around lunch one day last week to see if this salon had an opening later that same afternoon because the girl that normally does my hair got sick & had to cancel. I spoke with Rachel, the owner of the company, who told me they would be able to get me in that same afternoon. She & I text back & forth regarding the appointment, as she asked for pictures of my hair so that she could quote me a price. At the time, I was unsure of what I wanted to do with my hair because I normally get a balayage but I wasn't sure if the stylist would have time for that since I was a last minute appointment. So I was asking questions about pricing for different things. She quoted me $235 for a balayage and cut which is quite a bit more pricey than what I normally pay but I didn't say anything or complain. Rachel, voluntarily, told me that Lisa is a "master hairstylist" and that's why her prices are so high. My appointment went great. Lisa did a balayage, cut and style for me & before I left, i thought it looked really good. Once I got out in the sun, the color showed up different & there was a lot of orange/brassy color in my hair from where the toner didn't sit long enough or just didn't take. I was the last appointment of the day so I text Rachel & asked if I could come in on Sunday to have it fixed. I was aware that the salon was closed Sunday & Monday but I was visiting my parents & was heading back home to TN on Monday. Rachel immediately got defensive & stated that I needed to keep in mind that I was a last minute appointment & that they did me a favor my squeezing me in & that I was on a low budget to begin with. I thought that was a really interesting comment to make since I had not said anything at all about how high their prices were or even what my budget was, for that matter. There's also a direct quote from Rachel on the salons website saying how it's her mission to make everyone feel welcome regardless of their income level. My guess is she was saying that if I had more money, maybe my hair wouldn't be orange. I'm not sure but it was extremely unprofessional and judgmental. I tried to remain respectful but also stand my ground as I thought after spending $235 on my hair, it should be done correctly. I mean, after all, if you're going to charge "master hairstylist" prices then it should be "master hairstylist" material & not look brassy. She continued to argue with me and got so rude. I finally just stopped responding because the conversation was going no where & she was just getting nasty. She finally agreed to fix my hair on Sunday so I met them up there & Rachel did not say a single word to me the entire time I was there. In fact, she went into the back room so she didn't even have to be around me. I did not receive a single apology from Rachel from start to finish during this experience. Lisa apologized several times. I explained to Lisa that I was never upset with her, that I knew mistakes happen & that i just needed it fixed. Rachel never told Lisa that I wasn't upset with her but rather led Lisa to believe that I was extremely unhappy with my hair & angry. I was angry, but not at Lisa. My anger was directed at Rachel, as it should have been considering the total unprofessionalism I was shown by her and how she runs her business. During the second appointment to correct the brassy color in my hair, Lisa accidentally brought the chemicals down too close to my face & it burned my skin pretty badly. That is my ONLY complaint with Lisa & I feel like that shouldn't have happened with the prices they are charging. To each their own but I was extremely disappointed in the service I received here. I have included pictures from the texts between Rachel & I, the brassy color in my hair, as well as the chemical burns on my face. Edited to add- After Rachel saw my review, she text me at 2 am threatening me with her lawyer and has been harassing me all morning. Apparently, me wanting the quality of service I paid for & sharing my experience makes me an entitled brat.

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    19 days ago

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    11 months ago

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    4 years ago

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    4 years ago

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    5 years ago

    The lady cut my sons hair. She did an amazing job. Event sent all the other little neighbor boys there.

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    5 years ago

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    7 years ago

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    Rachel G.

    Thank you, We look forward to seeing you at your next visit.

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    7 years ago

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    Ask the Community - Julian Reese Spa

    Review Highlights - Julian Reese Spa

    “I got a microdermabrasion treatment for the first time from Allie and it was such an incredible experience!”

    Mentioned in 4 reviews

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    4.5(74 reviews)
    4.7 mi•St Peters
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    I made an appointment a day in advance for an 8PM slot. When I came for my appointment I was…read moreimmediately taken straight to the back. (Appointments are not required but it was very easy to make and the process was very speedy with one). I did the $39 - 70 minute combo massage. It consisted of a face massage, neck/shoulder massage, foot/leg massage, and then a full on body massage. They had me get undressed from the waist up for the massage. The massage was absolutely incredible. They worked every area multiple times in multiple different ways. I even got a hot stone massage too which I did not know came with my package, but was absolutely phenomenal. I felt like such a V.I.P. and for $39 you cannot beat the price. As for the space, the rooms are not private like they are in high end massage parlors. It is one big room but they do separate it with curtains which is very nice as some other Foot Spa's do not. Nice, relaxing music playing throughout the massage. They even give you a little water bottle after your massage as well. All the details were wonderful. They accept cards but do charge a $1 processing fee (not a big deal to me at all, but just a heads up for others). I will be finding a way to fit this into my budget as I want to make this a regular part of my self care routine. Just absolutely phenomenal. Great job Beijing Foot Spa Staff!

    I went my first time around Mother's Day and it was fantastic! I did the $40 one…read more Today I did the 90 minute with oil massage. I felt a bit violated and not sure what to do about it. I looked up if Chinese massage focuses on groin muscles and I guess that can be typical, but I ended up telling him to stop. It just got too personal. And then he actually reached underneath me and started on my pubic area, and I immediately told him no. And looking that up, it specifically says that is a definite violation. He didn't speak English well, so I'm not sure how much he understood about what I told him I needed, but he stopped when I told him no. Other than that, he did a decent job. But I had a hard time relaxing and I went in because I have a migraine .

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    European Wax Center

    European Wax Center

    3.0(31 reviews)
    3.7 mi
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    My partner and I stopped in to make an appointment, and we were able to fill out paperwork and such…read morethen for an appointment the next week, which was super convenient. On our appointment day, we took advantage of the first wax free. When we arrived, we were greeted kindly and felt welcomed. My partner had all of his information correct in the system, but mine had to be redone, which was a little frustrating. Thankfully, his appointment was first, so at least it wasn't too terrible. My wax, which I had my eyebrows done, was great. I really appreciated the attention to detail on not just wax, but also making them less long and plucking the stragglers well. I also have a piercing, and the care around it was well-appreciated. The room and table was comfortable, and it didn't feel awkward at all. The climate control was perfect too, which i greatly appreciate since many businesses are so cold to me! I definitely think we will be back! We may even sign up for a package deal.

    Wife had an appointment for 9:15a on a snowy Saturday. She received a text message at 8:50 am that…read moresaid "Welcome to European Wax. We look forward to seeing you soon." At 9:05, as she pulled into the parking lot, she received another text saying EWC was closed due to the weather. She went in as there were two associates there. Neither of them apologized for the late noticed. The young ladies just said "That first message was just an auto one. We don't control that." Attention owner/manager- educate your staff on this situation. Have them offer an apology and an "inconvenience" discount on h the next visit. Oh, CANCEL that because she Won't Be Returning. Not the first time the "staff" was slightly rude......

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    MassageLuXe

    MassageLuXe

    2.8(27 reviews)
    3.5 mi

    I got a birthday treat to come get a massage. I chose the deep tissue. As it is needed for me!…read moreKelly at the front desk took good care of me and my process was simple. Now my therapist Stacey. I had to tell her myself with how impressed I was with her pressure and her skills. She did not disappoint. I appreciate you. And will be back for you Stacey. Thank you for all the advice I asked for. I enjoyed her vibes.

    I had an appt Sunday 7/26/26 with Toni for a regular massage. My first conversation in the room…read morewith her wasn't great. I asked if she used anything with lavender and she said no but she could. And then listed off extras. I said oh no I want to make sure you don't use it because I'm allergic and I can't breathe well when around it. She kind of snapped at me and said well you don't have to tell me things you don't want. (Well I do if I want to breathe). When the massage had barely started, the therapist snapped at me and said my breathing was wrong. Multiple times. She said act like you're blowing bday candles -then after I did she said "yeah not like you're at a 6 mos old bday party, a real one" she was yanking my arm and said something to the effect of -everything I'm doing is necessary I'm just waiting for your body to catch up. Snapped at me for not relaxing my arm multiple times. One of the times I said well you're yelling at me so kinda hard to relax. Any time I did something "right" she said THANK YOU with attitude. After she did one arm and leg she lowered the bed and turned the lights up. She said if you want to finish your session you can roll over. But this isn't happening. I said yeah agreed! And got up and left crying. This all happened within 5-10 min. The whole thing was wild and it felt like I was at a physical therapy appt and I was in trouble for not doing work on the area at home! When I was leaving no one was the reception counter. I called when I got home and the receptionist already knew something had happened I guess because she apologized. Said she was talking to her boss on the phone right then and would call me back. She did and said the co-owner would be calling me the next day (Monday) Monday came and went and I heard nothing. Got a call from Kelly the manager and she apologized and said she wanted to offer me a free ADD ON to a massage I purchased. I said no and hung up. Oh and she also said she was going to go ahead and not charge me for Sundays session! As if that was a favor?! Then Jack called and asked what happened and I told him. He said he's not sure if maybe Toni was having a bad day...and said every therapist has their own style. (I don't think berating an unclothed woman for not being relaxed at a massage is a "style". Also asked me if I'd ever had a massage anywhere else before!?! As if I just don't know what to expect I guess?? For the record, I've been getting massaged for 28 years. Never had anything like this happen! It's as if he eas trying to shift the blame to me. (Not to mention I was kind of screwed out of my gift cards doing what they told me to do and now the sessions I had there expired) I'm still in disbelief. I kept waiting for the hidden camera to appear because I thought for sure I was being Punk'd.

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    Julian Reese Spa - skincare - Updated September 2026

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