I've had some bad experiences at this place in the past, but today was the *last* straw!
I went in to get an açai bowl for my pregnant wife; she didn't know which bowl she wanted but was too tired to come in herself, so I told her I'd take a picture of the menu and text it to her, so she could tell me which one she wanted.
A young woman and an old Asian man greeted me when I walked in. I took out my iPhone to take a picture of the açai bowl menu, and the Asian man jumped up in front of my phone and started waving his arms, saying I can't take a picture. It was so bizarre, that I thought he was joking or being funny, and said to him, you're joking right? He very seriously replied, my manager said nobody can take pictures.
I told him my story, and how I only wanted to send the picture to my pregnant wife who was out in the car, so she could tell me what to get her. He very rudely and coldly told me that she could come down and look at the menu herself and that he wouldn't allow me to take a picture! Furious with his rudeness, I asked to speak with his manager. He very quickly told me fine, go ahead and take your picture already! I told him that I was no longer interested in anything they have to sell, but wanted to let somebody in management know exactly what happened and to explain to me why I was treated so rudely. He then walked into a back office and began talking to someone I couldn't see -- but I could see the old Asian man the entire time.
Meanwhile, the poor young woman who was making the smoothies kindly told me that she remembers how difficult it was for her to move around toward the end of her pregnancy, and seemingly commiserated with me; after a few minutes the Asian man returned. He smiled and told me that his manager said I could go ahead and take my pictures. I told him I didn't want to buy anything from them ever again, and that I would not leave until I spoke with the manager. He then sheepishly told me that he in fact was the owner! I asked him what about that manager you were speaking to in the back, to which he replied, there was nobody there. That was all I needed to hear; I told him that this was the *worst* customer service I have ever received, and that I would leave him a nasty review on Yelp.
So here it is. Sorry for the ramblings of verbosity, but I wanted to make sure I got down all the details of this too-crazy-to-be-true ordeal. To be fair, the actual products they sell are very good (or else I wouldn't have come back here more than once) but today's egregious display of rudeness was the absolute last straw. Nothing is worth this kind of treatment. And btw, what the *hell* are you trying to protect by preventing people from taking pictures of your dumb menu?!? You think some renegade upstart smoothie joint sent a mole into your store and this was how they were gonna learn all your secrets?!? Come on! read more