They are commonly called Cecil Mismanagement. Rude staff and unprofessional. They are inconsistent…read morein replys and never have the right answers.

Absolutely unprofessional and would not recommend. We had signed the lease and was given a move-in…read moredate, in the lease and verbally. When it came to the move-in date, we had saw that the carpet was still ripped up and was definitely not ready to be moved in to. This was incredibly frustrating as it had said in the lease this was in our move-in date and clearly we weren't able to move in, and we had everything packed up. They told us we couldn't move in for another week so I had to unpack my stuff that I had already packed just to pack it again in a week. This was the first breach of the lease. Though, they did give us a small discount on our first month of rent. Finally after moving in, I had a little lock on the front door they had put themselves. I asked it to be taken off -- mind you I live less than 5 minutes from the office this would've taken less than 10 minutes out of their day -- and it took a week to take the lock off. My rental had 1 million problems, and we started asking them for help. We asked for the toilet to be fixed before we moved in, and they "did" and after we moved in it was still not fixed. After this we realized they were not gonna help us with the problems we had in this house. There was plumbing problems, the sink leaked (and they obviously knew about this as it was taped up and very awfully tried be fixed), we had electrical problems, just a handful of problems they knew of but clearly avoided. Then, almost 4 months before our lease ended, we got asked to have a check up of the house. I assumed this was to make sure there was no problems before they would put our house up for rent (3-4 months before our lease ends is a little weird but whatever). The lady came and only took pictures of our house and did not check anything. I asked what was going on and she said they were about to put the house up for rent... 3 months before we moved out!!! I had pictures of all the stuff in our bedrooms taken which I feel like was a breach of privacy, especially because 1. They already had pictures of the house before we moved in and 2. They never used the pictures -- they had taken pictures of everything in the house for no reason. Not sure why. As a renter I felt very uncomfortable in my own home, especially because viewings were about to start and presumably last the next 3 months. I had to lock up all of my valuables and take them out of the house. But the good thing is with crappy management, nobody remembered that the inspection happened and that our house was supposed to go up for rent. The house went up for rent a month before we moved out. Not TOO bad. Overall, they were very difficult to work with and when we had problems, nobody would answer the phones. I hadn't called once or twice, I called all throughout the day for multiple days through different months. I never had one person answer ever once. Then, once our lease ended, I had the house professionally cleaned and the carpets professionally cleaned. I had spent $200+ on this to secure my full security deposit back. When we had the walk through on the day of move out, no one had said there was any problems. So I should have had my deposit back within a week because they had already had the inspection. Well in the lease it said our deposit was to be returned within 30 days. It was well over 30 days before we received it. They lied multiple times and AGAIN breached the lease. It was supposed to be received within 30 days, it was NOT. And I did not receive the full refund as there was a 'smell' in the house. Over $100 taken because of a SMELL, which I know is not true because I had the house professionally cleaned. Besides that, we had fixed so many things wrong with the house I feel we should've gotten the full deposit back PLUS more for doing their jobs. They did not offer any compensation for breaking the contract for a SECOND TIME -- yes breaking contract is illegal! -- and giving us our refund in over 30 days. I wrote this whole review in hopes no one else will go through what I had. They are completely unprofessional and broke contract multiple times. Do not go with this company!!!!!

Called and gave a quote. I had to call several times to schedule and Ron never called me back…read more When he finally answered, he said they were doing the survey in the afternoon. To make a long story shorter, they couldn't do it because of poison ivy, then they said it was going to rain, then promised to come back the following week. I called again, and never called me back.

I would rather give no stars, then one....my former neighbor hired this unqualified individual, he…read morelets his grandson, do the surveying. They also dug out a post I put down on my side of the property, and then had the nerve to say we can do whatever we want we are surveyors. They have no clue what they are doing, and yes they also went off my property pins and property markers to find my neighbors. Highly unqualified and disrespectful. Better go with another company!!

Very happy with the rental property they have provided us. Would recommend to others and easily a…read moregood experience. We have been with them for a few years now.

I rented an apartment in Fairview Heights, IL, in July 2023 and lived there for three years without…read moreever missing a payment. These people only care about money. They are the worst leasing company I have ever rented from. There were squirrels in the roof for months. I sent them videos and emails, and they did absolutely nothing. I eventually had to start a legal process by sending them a demand letter to get them to address the situation. Even then, they handled it horribly. They patched up the roof, but the squirrels were still there. It took them more than five months to hire a professional to fix the issue. Now, I no longer live there. I moved out in July 2026, and here we are, two and a half months later, and I still haven't received my security deposit refund. I have contacted them three times, and they keep telling me they sent it, yet I still don't have it. To make matters worse, they told me that the law allows them 45 business days to return security deposits. However, according to my understanding of the regulations applicable in this area, the deadline is 45 calendar days, not 45 business days. Misrepresenting the law to a former tenant who is simply trying to get their money back is unacceptable. This company has demonstrated a lack of accountability and professionalism throughout my experience. Because I have kept records of my interactions with them and the problems I experienced while living there, I will be reporting them to the Better Business Bureau (BBB) and providing the supporting documentation. Companies that operate this way will never experience true success. From the outside, it may look like a great leasing company, but behind the scenes, my experience has been completely different. In my opinion, this company is run by greedy people who care more about money than about treating their tenants fairly. If you are considering renting from them, think twice. My experience has been nothing but frustrating, and I would not recommend this company to anyone.

J used Strano as my agent for a house purchase. I had a good experience with the agent and would…read moreuse the agent again.

What a nightmare. If you need someone to manage your property, go elsewhere. They have cost me so…read moremuch money and inconvenience. started off great years ago, but it is a deplorable company. See the pics of how they would rent out my property.

When you get down to it realtors should be about accuracy of documents! That is why one pays…read morecommissions. Well this realtor "team" had a sign for several days in front of an immediate occupancy house stating they would be there from 1130 to 130. We stop by at 100pm and no one was there. I called the number on the phone. Finally, got ahold of someone. There was no "I'm sorry" just "it was right in the paper". Um helllloooooo! Who buys a newspaper anymore? Let alone when buying property? Everyone looks on line. Try zillow.com it's pretty neat. Makes me wonder why you need people like this. Also the text in the photos reads kinda funny? Like they were doing well only screwing up one sign this week? Wtf!!! I would be so pissed if I was selling my house especially immediate occupancy to be represented like this. I hope these goofballs are a 3% commission team, because otherwise you can't afford their quality. Signed a disappointed doctor with a 752 credit score and my bank's pre-approval letter.

Located at 820 Highway 50 in O'Fallon Illinois this Real Estate sales office offers the best in…read morepersonal, professional, empathic Realtor's. They take the time to provide top notch service whether you or buying or selling a home. Experienced realtors who care. Good people who make good things happen.

I've had them as a property manager for about five years and it's been perfect. They take care of…read moreeverything for a reasonable fee, I get paid quickly, and my tenants have great service.

Hartman rentals Will Not rent to individuals who are Handicapped or on a Fixed income & or both.read more

They have left untreated mold exposed in my house for over a month now, and won't respond to emails…read moreand will not answer calls. They are also 100% aware that there is water coming into my basement from outside, and have not scheduled anyone to come do anything in over a month. Ontop of that, they even tried to blame my dog for the issues I am having so they can try to get money out of me, the renter. They took two months to come out and seal my door, which takes 5 minutes. Very awful company, I question their business model and ethics. Wouldn't recommend even to my worst enemy.

From the owner: The Kunkel Commercial Group provides both leasing and purchasing commercial real estate services in…read morethe Metro East area. When leasing or purchasing office, retail or industrial space or land it is important to use a firm that has years of experience, thorough knowledge of the local market and who will focus on your desired needs resulting in a great outcome. The firm opened its doors over 10 yrs ago with a strong commitment to serving the best interests of clients and turning them from clients into friends. It has been our mission to build long-lasting prosperous partnerships by utilizing our proven expertise and marketing knowledge. Over the years we have developed a reputation for always exceeding our client's expectations and providing ethical and innovative real estate solutions. Services we provide: Leasing Commercial Real Estate Purchasing Commercial Real Estate Tenant / Buyer Representation Landlord Representation Property Management Investment Services Built To Suit

I rented an Apt from Hughes Group Real Estate in O'Fallon, IL…read more After reading several reviews online about their keeping of damage deposits for no reason given, I took pictures of the old, damaged doors , scratched shelves in the kitchen, holes in screens, etc. I kept a copy and gave them a copy. Before the end of lease, we cleaned vigorously and left the Apt in good condition. Again, I took pictures and showed them to the office as I turned in keys. After a month, I had not received any notice in the return of the $950 deposit. So I emailed. After several weeks they said it would not be returned, but they gave no reason. The A/C went out several times, and the back bedroom door would swell and get stuck on the frame. I noticed a crack but didn't know if it was our fault, so I offered to pay half. They added another $345 to the $950. The owner said nothing would be returned to us, but gave no reason. So, like several other Hughes Group Realty tenants who complained online like me, I did not receive due process in the deprivation of $950 plus $345 damage deposit. Since they are licensed by the State they should abide by Illinois State Law and Federal Law. "No State shall deprive a person of LIfe, Liberty, or Property without the due process of law. They have an attitude of just doing whatever they want to do. I am steering clear of this business and it makes me sad that in our area we have a company that is abusive of tenant rights. They never stated a reason for keeping my deposit and charging me additional monies so Beware of Hughes Group Realty in O'Fallon, IL.

AVOID THIS COMPANY IF YOU CAN. The one star is for the kindness of the maintenance people and the…read moremaintenance people only. Everyone else we encountered while living here were the rudest people I have ever spoken to in my entire life, and clearly hate their jobs. They failed to add my dog to the lease after we did everything they told us to do, and then penalized us for having her. They don't schedule anything they just come in whenever they please.

Donna not only helped us buy our first house but she helped us again years later when we grew out…read moreof that house and needed new space. She gave us great advice and help on selling our house quickly and calmed us when we walked through any hard spots. She has resources that are trustworthy and timely. We were able to find a new house and close on both the same day! That's challenging to maneuver but she's is working with your best interests in mind. You will find she is professional and warm, funny and honest. We all need that kind of real when working through this process! I highly recommend Donna and expertise in buying or selling.

Donna, thank you for helping us sell our home. Especially…read moreimportant to us was your frequent communication regarding the process and keeping us updated on the status of potential buyers. We felt your knowledge of the marketplace was exceptional. We would recommend you to anyone needing to sell or find a home.