I love coming here! You will always get great customer service and transparent pricing. They…read morepatiently answer your questions and the jewelry they have worked on for me always turns out better than expected. Thank you

My fiancée and I built my dream ring here! Best place in town and VERY reasonable. We originally…read morefell in love with a design at a big box store but I'm so happy we went with Ice Vault they were able to take the same design as an inspiration and make it better! First time going there we didn't feel pressured at all and they respected our budget. Ed built a gorgeous and sturdy ring. I'm obsessed. The only thing I would have had different was the communication of Ed. We will be back for the wedding bands once we are closer to the date! I recommend them to everyone I talk to about jewelry. 10/10

I had the pleasure of working with Abdul to sell and get advice on gold. He took his time,…read morepleasant, professional and patient. He is extremely knowledgeable in the gold and semi precious stones industry. I recommended my family. Very happy!

Met with warm greeting and professional from the employee who I believe told us his name was…read moreAbdullah. My wife and I were interested in getting a estimate on some gold jewelry we were going to sell. I felt like we got the best deal and top quality customer service.

I brought in some jewelry for repair and I'm so happy with the result! They repaired a couple…read morethings perfectly and even cleaned them as well! My pieces weren't very valuable but I was treated with respect and courtesy even though I'm not a big spender. The repairs were reasonably priced as well. The shop has a lot of different jewelry (fun to browse) and I would think there's something for everyone. Their good reviews on this site are justified. I look forward to returning to buy something special soon!

Yet another amazing experience brought in a diamond looking for a setting and they had it set…read more sized and ready to pick up the next day. Thank you so much Omar!

Courteous and efficient. Good pricing for selling your commodities compared to other gold dealers.read more

Really great experience. They were professional, friendly, and quick -- I was in and out in about…read more10 minutes. I'd definitely recommend and would go back again.

Very polite and thoughtful, put a new battery in my old trusty everyday watch and it lives on!…read more Very reasonable pricing too!!

Excellent service! He had me out the door with my two watches in 15 minutes! Friendly and fast…read moreservice.

Came here last week to sell a Gold ring and have a few other items looked at. You walk in and…read morethere is a window like you see at a bank where the only contact is a small slot to pass small items and cash through. Guy comes and asks what I needed and proceeded to tell me wasn't buying because the Smelters were not accepting anything for two weeks and he could not buy. He also added that gold prices weren't good and to wait if I didn't NEED the money. I didn't but asked for some input on what I had. He just shrugged and said, I guess I can. He only went off weight and what I told him the Karats I thought it was. He didn't want to test it or do anything else since he wasn't buying. I thought this was very poor customer service because had he spent a little more time with me, I would have returned but he seemed more bothered than anything to help me at all. First impression was my last.

By far the best experience I have had at a coin store. Great service! I could have spent a lot…read moremore time there learning so much about silver and gold. Especially for investing. Although if collecting is your shtick, this will satisfy your needs as well. Excellent price points too. Just a really knowledgeable, professional and friendly experience. Definitely returning and highly recommended. Thanks!

Excellent customer service, professional management and great choices for tools, bags and jewelry…read more I'm actually very shocked that Capital City Pawn doesn't have a 5 star rating. I've been their customer since 2008 and have never had a bad experience! Never. These reviews are crazy. As for letting customers know about their pawns that is the customer's responsibility. Secondly, they do let customers know in the mail. They try to extend your pawns if needed as well. Customers need to work with them. So to say they are rude and don't work with the customer, that is not true. As for their doors. lol. The doors are not jammed. The doors have buzz locks for safety of everyone. You ring a door bell, they buzz you in. Are we really complaining about doors? I also want to make it clear there is only one entrance and exit and that is the front of the store. If there is a back it is a fire exit and for employees only. Every single employee who has helped me with selling stuff, buying stuff, layaway or loans have been very professional to me. I've noticed professional customer service towards other customers as well. The only rudeness I have witnessed is by the customers. Sometimes customers don't like their quote. Often the customer are missing paperwork or do not have sellable goods, so they get frustrated or desperate and they take it out on the employees. As for the management, top notch!! Yes, I know what's up at this pawn shop because I've been coming here for almost two decades. I wanted to work here at one time! It looked like fun and challenging. Plus I love learning new things and helping people. Take this 3 star rating and put it in the trash! It is a 5 star store. At least this store on Auburn Blvd. is!

This pawn shop is not good they kept my jewelry (ring) purposefully with out giving me a phone call…read moreor any type of notice than tell me after my 10days is up but never made contact with me and sent me mail after saying my jewel was confiscated by them

I stopped in to sell some old gold jewelry that I no longer wear to help declutter and pay a bill…read more Before coming in, I called to ask a few questions, and he mentioned that he also buys costume jewelry which I had no idea he accepted! I'm so glad I called because I ended up bringing in most of the jewelry I no longer wear. I was pleasantly surprised when he offered me much more than I expected. The entire process was easy and professional. He was very kind, took the time to explain everything, and made me feel comfortable throughout the transaction. I'll definitely be back with any more old jewelry I decide to part with. I highly recommend this shop if you're looking for a trustworthy and professional place to sell your jewelry! Thank you!

The moment I walked inside I felt unwelcome.The owner was extremely rude .I am a plus size 60 plus…read moreblack female.Not trying to say he was racist..but he was.A white lady and I entered the place together. She gave me more grace and kindness and opened the door for me since I had a walker on wheels with me. The owner frowned at me the entire time. I had some of those gold dollar coins..he sniffed and said 'These are totally worthless.You should just take them to the bank NEVER WILL I EVER GO HERE AGAIN..