Hate to write a bad review because owner seemed nice, but he should of just left my son's watch…read morealone. It was a tiny little pin that broke and needed to be welded together or full band replacement. He ended up smashing the area where it flexed allowing it not to flex anymore and it was a little crooked going over the wrist, it wouldn't reach around properly. He charged me 20- then told me he would replace the band, he used an older, ugly band that didn't match my sons previous and called it a day. When I drove off I put the band on the seat and the pin and band fell off, he didn't even use the right pin. I had to drive to a new location in Roseville to fix my son's watch, at least the second charge was only 10.. but, come on now..

He did some work for my daughter and I on a watch and a couple pieces of jewelry and he was…read morephenomenal. Quick and careful with our pieces, one of them my antique gold ring. Highly recommend!

I brought in my Dad's watch he bought in the 1930's that I have always cherished. I used to watch…read morehim wind it as a child in the 1960's. A machinist & single, considering such an expensive watch must have taken him a long time to earn the cash to purchase such a beautiful time piece. He only wore it for special occasions. It is in excellent condition. Not a scratch on the watch crystal (face). The wind up stem broke about 6 months ago. I was devastated. Who could I trust to fix my dad's watch? The answer, Paul's Watch repair in Sacramento! 100 miles from Chico! A multi-generational watch repair business going back over 125 years in Romania and then brought over to the US where the family business has been located in the Sacramento area since 1989! Please read their history on their webpage. The watch wind up stem was replaced within a week and my dad's watch is good as new! The service provided to me by Paul Jr. was professional, courteous and this senior gentleman a few years older than myself, was kind and informative. BTW: We both look much younger than our ages! Paul patiently explained the mechanism of my watch that needed to be repaired. He also shared with me his knowledge of how to maintain the operation of a watch that has no battery or wind up stem. It continues to operate with motion. I have two of these watches. All while continuing to work on a repair of one of many watches they fix daily. Many arrive from other US states! I also met his son Raimond, who was busy in the back on watch projects. If you have a watch repair or would like an education or suggestions regarding your watch or watches in general, research no further! Take a drive to Paul's Watch Repair or mail your precious time piece to their business location for repair. You will not be disappointed! The cost for the repair of my Dad's watch was reasonable and they replace watch batteries while you wait, maybe 5 minutes!

First of all, I understand your frustration, but what I don't understand is how you generalized me…read moreinto a category of people who "modify" watches in a condescending way while just raising your voice the entire conversation. Raimond, please learn to be humble, respect your dad, and also learn how to treat/respect your customers. Heads up to anyone bringing an expensive watch or a lower priced watch to this shop, Raimond the son will not care if he leaves dust in your watch and just blame it on manufacturing defects as an excuse of his lack of craftsmanship. Also, I didn't even notice the scratch you left on my watch from swapping the glass and this plus that whole situation that happened is why I am leaving a one star. You are not competent to be repairing watches if you can't swap a crystal without leaving dust in the watch and scratching the watch in the process. I brought in my new Seiko watch that I had purchased weeks prior to changing out the crystal. Paul the shop owner said it would be $40 and to give them a couple of days. The job was done hours later on the same day, but I picked it up days later. On arrival I inspected the watch in the shop for any dust and there was a lot. I gave it back to Raimond who had said his father Paul had swapped the glass and that he himself would remove the dust. I came back days later after it was done and I again inspected it. There was still a lot of dust so I told Raimond about it and this is where he got heated and started raising his voice blaming the quality of the watch and sapphire glass. He said "all you Seiko people who want to modify your watches always have something to say when you get your watches back. Of course you will see dust when looking at it under a macro lens". (I was looking at it with my bare eyes in the shop) I calmly talked to him telling him that it is not the watch face or crystal because before bringing it here it was brand new, I inspected it when I purchased it and it had never been opened before. He goes on yelling on how he got into an argument with his dad on how his dad who swapped the crystal first should have done a better job. He then brought up how some Rolex have defects and that my watch since it is a Seiko, is guaranteed that it will have defects. He kept going on about how it was not dust and it was the watch face or the crystal. This entire time his father Paul is sitting next to me while his son is yelling and I was not trying to argue with this man in front of his dad who is a lot older. I felt sorry for Paul and how his son Raimond handled this situation. Eventually we did not get anywhere, Raimond said he would not open it back up because he was set on that it was manufacturing defects on the watch face or crystal. For future customers hopefully this review is a warning on how Raimond treats his customers. Paul seemed like a cool guy when I met him on the first day that I dropped off my watch. Raimond, if you don't have the skill to do a job like this just tell me and I will take it to another watch shop instead of yelling at me and blaming it on manufacturing defects on the watch or crystal. Just own up to your mistakes like a grown man that you are and don't act like a child throwing a tantrum.

Very polite and thoughtful, put a new battery in my old trusty everyday watch and it lives on!…read more Very reasonable pricing too!!

Frank is an excellent jeweler who has extensive extensive knowledge and experience in all types of…read morewatches and jewelry. He can repair anything or and is quite fair.

Excellent customer service! I got in at 5 minutes before closing to have my watch battery…read morereplaced. The staff found out that my battery has a lifetime warranty with fast fix and he mentioned that I can get the battery for free if I go to their store. I said OK. But when he gave my watch back he said that he's giving me a new battery for free. He realized that I was in hurry to get it fixed. Thank you! What a wonderful surprise!

The people that work there are very knowledgeable. I have been there a few times. Repair's are…read moreready with in a short amount of time. My last repair was a pearl ring. I had lost a pearl.Amazing to me they matched the lost pearl perfectly! Looks original and great. Thankyou so much.

I was more than pleased with the service I received. My Jewelry repairs that were taken care of…read morewith skill and talent. I highly recommend them for any Jewelry or watch repair needs. I highly recommend you taking advantage of their services.

I have visited this shop twice. The first time was for a battery replacement, and the second was to…read morerepair the watchbands on two inexpensive watches. I'm pretty hard on my watches, so I don't usually buy expensive timepieces. On both occasions, the owner was gracious, professional, and helpful. The repairs were completed immediately, and the prices were very reasonable. I would not hesitate to return if any of my watches need repair in the future. This is a great little shop and well worth a visit if your watch needs service or repair.

I just bought a wrist band online & was looking for a watch repair shop to help me. I was driving…read moreon the area & decided to stop by and met the owner Mr. Ray. He was nice & very helpful. Service was excellent, he didn't even charged me.. Its my lucky day. I will surely recommend this repair shop to my friends. Thank you Mr. Ray, I do appreciate your help. Brooke T

My gold chain is a inch shorter after he glued it instead of a soldier. This guy is a crook took it…read moreto his garage to fix it without my knowledge. Go anywhere else. Don't trust him at all.

Had a wonderful experience with Stone Folks Jewelers. They are a family owned and operated…read morebusiness. Opened for business in 1967. They provide a full range of services. Custom Designing, jewelry repair, jewelry restyling and watch repair. They also carry beautiful one of a king pieces, that you typically will not find elsewhere. I came in to have the battery replaced on a high end watch i own. Dennis did the work with skill and expertise. no errors. Debi presented a beautiful piece i plan to purchase in the family. The couple was very friendly and professional. I strongly recommend this fine establishment.

Quality craftsmanship at a fair price with the name you'll never forget…read more The handcrafted jewelry they display will have you coming back for more

Fantastic service. Today, I needed a battery installed in my 10 year old binary 01 watch. That only…read moretook a minute to replace but he took the extra step to set the time and date. Which is not easy as it is a difficult watch to read, much less set.

Express Watch Repair has been my go-to shop for watch and clock repairs for many years. I've…read morealways been happy with the repairs completed and even happier that the shop is still at the Country Club location after all this time.