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Sherman Oaks, CA

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Juan A Salon

4.3 (121 reviews)
Closed • 9:00 am - 5:00 pm

By appointment only

Services - Juan A Salon

Applying hair extensions

Haircut

Hair styling

Juan A Salon Photos

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Recommended Reviews - Juan A Salon

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Reviews With Photos

Hair before, what I asked for, the end result.
Kerri E.

My review is for Terra Shapiro. I'm going to write a long and very honest review of my experiences at this salon and with Terra's services. The first time I saw Terra I would have given her 5 stars, the second 3 stars, the third 2 stars and the last visit negative 10 stars. I'm really not sure why there is such inconsistency in the services she is providing. The first visit I was very happy with how blonde she was able to make me (although I was already very blonde, I just wanted it to be a little lighter and consistent throughout). There are some major negative aspects of every visit with her though, it is true that it is the worst shampoo you could imagine, it's a bit like she is washing the dishes in a sink, you will get soaked and your makeup will run down your face and it will not be comfortable. The blow out is the worst you will ever get, she will bang the brush on your head and drag a round brush from the root though and tell you keep your head still!!! So this really does require you to tense your neck muscles to keep your head still whilst she drags a brush through tangled hair. She will throw dye and bleach on your head like there is no care and screw up foils like a piece of garbage in your hair. Lastly when you are trying to describe what you want and show pictures she will have lack of interest and be texting so you feel very worried that maybe she didn't get what you wanted.....but all this can be overlooked for a great dye job right?! This was so on the first visit, I was extremely uncomfortable with all of the above but it came out good so I thought ok this is just how it is, however I did not show her a picture of what I wanted I just described it and it was one color so it perhaps was not that difficult. The third visit I had asked for darker at the root and showed a picture from my pinterest of it, and showed several hair ideas all within the same theme and the end result was nothing like it, however I was still very blonde, just with more of a brass root. I was not pleased but I stupidly thought maybe it was me and I was not clear enough I what I wanted, so a few months later for my forth visit I texted her photos in advance of a more extreme version of my idea for the third visit. I asked on text can this be done in one visit or do we need two.....this can absolutely be done on one visit, she replies. So now let's go to my forth visit and the worst hair experience of my life. I had previously texted Terra a picture, but at the salon I had showed her other pictures and talked about what I wanted which to me is ombre , you decide, I'm going to attach the photo below. She asked, this ladies hair looks lighter in some and darker in some, shall we go with the lighter one or darker one. Lighter one! But granted she was texting whilst we were talking so perhaps she didn't really get what I wanted. First she dyed my whole head red. I was extremely worried and thinking, why would you dye my hair red when half the hair is blonde in the picture and I am already blonde!? But I trusted her. Next we did the brown or should I say black with red hints. Then the blonde ... or should I say pink, silver and red with a side of burnt and frazzled ends. I am completely lost for words on the end result. My hair is not a bad version of the picture; it is a terrible dye job. It looks like I found a picture, went the rite aid and bought what I thought I needed to create this and did an at home self-dye. It looks like hair you would turn up to a salon and say I tried to dye my hair myself, please help. I cannot believe she let me leave the salon like this, there is no way she could think this was good or acceptable. It feels a bit like she on purpose sabotaged my hair! My hair looks like someone set the ends on fire, and having had a consultation I need 2.5 inches taken off after the visit with her (note that I had 3 inches of hair taken off 2 weeks before my visit with Terra so my hair was in great condition). I will need 3 visits with another colorist to color correct and reach what I wanted in the picture which could have been done in one visit. I was already blonde! I am so hurt and disappointed that someone can claim they are "a celebrity and expert hair colorist" and even let me leave the salon in this state of hair. Lastly, I did express to Terra on the day that it looked nothing like the picture and she said "what are you talking about your hair is practically white"....well I didn't ask for white hair. I was so unhappy on the day but I was afraid that anything else added onto my hair and it would be gone. I sent Terra a message a day later telling her how unhappy I was and that I have pink streaks and she didn't even reply. Poor business skills. I spent $300 to then spend more than double to fix it. The pictures below, none of these have filters used. The blonde is me the day before the visit, the middle is what I asked for, and then the final result .... :(

What my hair looked like after Terra Shapiro's service.
Sarah B.

If I could give a negative rating I would, that's how bad my experience with Terra Shapiro turned out to be. My friend found her on Facebook and decided to book an appointment and I decided to tag along for a hair trim. We got to the salon and I immediately noticed from the way she responded to my friend's efforts to make conversation that she wasn't a genuinely nice person, but who cares its about the hair skills right? When I got in the chair, I told her I wanted a trim and asked if she could raise my ombre along with putting in some face framing highlights. Well, she first started with my friend who even took time to show Terra a photo of one of her own prevous client's hair to say she wanted the same. During the coloring, I noticed Terra kept telling us how she works fast compared to other hairdressers (my skepticism thought she may be saying this to rush us out). I have been to my fair share of salons and I was puzzled that she did not even bother to put on a base color and most importantly she looked like she was haphazardly throwing random foils of bleach on our hair and just scrunching the foil up like a pieces of trash in our hair. It was bizarre, but with her telling us how she works with celebrities and how she is so good at what she does, I gave her the benefit of the doubt. Next, she literally only kept the foil in for max 15-20 mins, having Asian hair, I was surprised that it took that little amount of time to lift my hair. Then while at the sink, she twice bumped my head with her fist while taking the foils out and joked, "beauty is pain!" I have to say this was the worst shampooing experience ever and when she said she put the toner in, I honestly felt like nothing was put in my hair because my hair didn't have that saturated feeling that I usually had with previous toner treatments. We go back to the chair and I noticed my friend's hair still looked dark but now with brassy highlights. Then I look at mine and also notice that the intended face framing highlights were orangey and oddly placed. But, I wanted to wait till it was dry to see the color. I specifically told her I had anxiety with hair cutting and only wanted a trim, however she decided to chop off my hair, which I honestly felt like was so that she could charge me for a cut rather than trim. The obnoxious thing is, the whole time me and my friend were there, she kept either talking about her self or majority of time looking at her phone, however when we were almost done, she started giving us fake compliments like how we both had great hair, how we looked like VS models...in the end, me and my friend were afraid to say anything cause we never experienced something like this, but when we both got to the car, we vented how everything about our hair looked wrong, let alone she charged us both a ridiculous amount for the rushed work. My friend contacted Terra immediately and went in the next day to fix her hair, however she ended up having an even worse experience with additional brassy highlights and no trace of toner, but worst of all my friend called me upset saying how Terra kept making her feel uncomfortable, blaming her for not saying anything before leaving the first time, and telling my friend that she gave the wrong information about what she wanted...really? My friend showed a photo to Terra of her own work!! What more information did she need?!! Basically, I did my research on what the heck happened to my hair and finally went to another salon that was able to validate what I thought: 1) she didn't keep the bleach in long enough to lift my black hair, 2) no toner was put in my hair, 3) my once full hair became sparse ends because of the reckless job she did hacking at it and creating a choppy layered mess. I have provided photos to show what Terra's hair service resulted in. You can also see how my hair looked before in my profile pic. I hope this helps anyone who is thinking of going to her to think again before wasting their time and money!

tragedy after TERRA SHAPIRO
Jaimie H.

Terra Shapiro is TERRABLE!!!! DO NOT GO TO HER. DO NOT BE FOOLED by her social media pictures or good reviews on here. Let me tell you why... September 7th, 2016, was my first, and last experience with Terra. I found her through social media, because she claimed to be the 'best of the best'. We had a consult through the phone because she does consults through "text only". She told me that she has been specializing in hair, and blondes preferably, for 15 years. She had pictures to back it up. She assured me that she was the person for the job. She told me through text that I looked like a super model and she thinks I would look amazing with Icy blonde hair. She sent me more images from her Instagram of clients and told me that she took them from dark hair to light hair in one visit, which I thought was somewhat impossible to do. I expressed the health of my hair was number one since I have been growing it out for months in preparation for this transformation. Terra misrepresented her self and told me she was the best at what she did but fooled me! She sold me and I handed her my trust and she took advantage of me like you wouldn't believe. While I was in her chair, she was completely disrespectful. She talked down to me, she ignored me, she was rough with her application and disregarded my expressions of pain and discomfort. She was on her phone texting, and left to go to her "car" multiple times. She also ordered pizza and was gossiping with another stylist at one point. I walked into her salon with a whole head of long healthy hair and walked out with a MULLET!! She over-bleached and pushed my hair past its limit because she was completely CARELESS and frankly, didn't give a fuck. I have waited a month to post on here because I have been trying to emotionally cope and salvage what I have left of my hair! She took my trust and completely botched my hair! Now I have to wear my hair in bandanas and I am so devastated. PLEASE, I beg you not to go to her. Message me on here and I will provide you with a full 14 page document about my experience with Terra. PLEASE DON'T MAKE THE SAME MISTAKE I DID!! She has her friends, who she probably really cares about when doing their hair, post nice Yelp reviews on here to weed out the HORRIBLE reviews she keeps having so please keep scrolling because there are numerous stories like mine, if not worse. Please see pictures below:

Courtney A.

Since I moved here 4 years ago and got my hair done by Terra Shapiro, I have not let anyone else touch my blonde hair! She has been not only an amazing stylist, but has become one of my best and trusted friends. Terra is a true transformation specialist.... I've been blonde, ombré , PINK, and am currently a healthy platinum blonde with perfect keratin bond extensions done by her as well. I have referred at least 6 of my friends to her because everyone always asks me who does my hair. We always use olaplex when bleaching and it has made a world of difference.

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Ask the Community - Juan A Salon

Review Highlights - Juan A Salon

“Terra was great at listening to what I wanted and explaining the process to get the best results.”

Mentioned in 32 reviews

Read more highlights

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Juan A Salon - blowoutservices - Updated October 2026

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