I started coming to the salon recently the past few months as I had seen someone post online about…read moreit. I normally get a blowout with one of Suzi's assistant. The blowout is OK, but the hair can for a bit flat if you get someone that is in a senior stylist.
Yesterday I attended my blowout appointment, and paid once the service had been completed. When I went to leave, I headed to their restroom. I've used their facilities many times, and they actually have two restrooms in the salon. As I entered the first restroom, Suzi, the owner followed up by me and said the bathroom was out of order. There's nothing to display that it was out of order, or no sign had been put up or any of the other customers being informed of this. I then asked her, if I could use the other bathroom, and she said something was wrong with that one also, which I know wasn't true as I had been in there earlier that day. It made me feel extremely uncomfortable, and I felt like I was being specifically targeted for some unknown reason which didn't really make sense to me. I then went to leave going out the back entrance, and I could hear her following up behind me and she was saying, "are you leaving now?" and I heard the back door lock behind me which is always left unlocked, obviously to prevent me from coming back in.
She was preventing me from using the second bathroom, which was in the rear of the building. I left feeling really confused about the whole experience. I woke up this morning to find that my upcoming appointment for next Friday had just been canceled by her. This has confirmed my suspicion, that I was being discriminated against for some unknown reason. I had paid for the service, but yet she was not letting me use the facilities. I thought it was important to mention this. On another note, it is practically impossible to be able to reach her to make an appointment in general, and you have to constantly message her.
She sometimes won't answer your questions, and if you ask a question, that is a logical one., she can get a bit angry with you. I would recommend thinking twice about coming here just to get an affordable blowout. In my opinion, it's not worth it. *In response to her comment to my same review about staying for two hours. I was staying inside until having to uber to an event to avoid standing outside too early in the extreme heat yesterday. I have never been kicked out of an appointment even when it was completed.
No other place has made me feel unwelcome like this salon. I do not have my own vehicle. Plenty of clients sit and wait. I was not some transit person off of the street. I was a paying customer who they knew. For Suzi to say it was for the safety of the clients, is absolutely ridiculous. I was no threat. I am a young, petite girl. I was just sitting there, looking at my phone.
Suzi does not know what else to say as she knows this looks bad for her. This is also very interesting as about two week ago I had an appointment at 11am, and was made to wait over 35 minutes to be seen. They were not even considerate enough to notify me of this.
This is not the first time she has been rude to me. When I managed to reach her one time to ask a question about an upcoming appointment with a different stylist than who I usually had as mine was unavailable on the day I needed to come in, she snapped at me on the phone and threatened to cancel the appointment.
For context, I had selected an appointment for a day that the usual girl I go to was not there, and she had DM'd me that each of her girls had different talents. I took this to mean that every stylist had their own hairstyling technique. I wrote back saying that was okay and asked her to clarify a bit further. But received no response to my DM.
So, I called her and she gaslit me by saying that I was causing your problems with the appointment. I politely told her that I think she misunderstanding why I was calling, and wanted to ask if this other stylist would be able to attach my clip-in extensions and style.
Her response was, "she'll do her best". This left me feeling not very confident and I was not going to pay for a service and get a result I would be dissatisfied with. I eventually canceled two days later after getting a bad feeling. On a side note, the salon is understaffed. Suzi is the senior stylist, then she has one other girl, maybe another one, which I've only seen once) working there. They seem to be "assistants" so results may vary.
Suzi's treatment of me is discrimination. I have always tried to be friendly and polite to her, even though I have felt unwelcome and a bit uncomfortable. I left feeling upset and even embarrassed as there was other clients there that would have seen and heard what was going on. I can only imagine what was said behind my back to her other clients when I left.