We had heard great things about this company. While some of their employees may do amazing work, the experience we had with management following a costly mistake on an employee's part were horrendous.
While installing a tankless water heater, errors were made on their technician's part. After working on the installation for 8 hours, he asked where water was running in the house. We found where the water was running. It was gushing out of our gas main. While we gave their technician and management 24 hours to fix their mistake, we ended up calling the gas company to make sure that everything was safe. They were not going to reach out and tell ONG.
Despite having photographic proof of their employee's errors as well as multiple licensed professionals' evaluations from having to call them to our house to fix the mistakes of JT Services' employee, JT Services' representatives refused to take responsibility for the actions of their employee. They even started acting like children trying to push the blame on everyone else. At one point, they went so far as to blame the gas company for the other appliances not working, both of which were broken due to their employee blowing the diaphragm on both causing the gas valves to both need to be replaced. They never sent a licensed professional from management to evaluate the work of their employee. The manager they did send informed us that he could not check the work of the plumber as he was not a plumber himself.
If we had waited on them to correct their mistakes to get our furnace fixed, we would be left freezing in these below freezing temperatures. We were already without a heater for a week before deciding to pay out of pocket to make sure that more of our house did not have to be repaired due to their error.
If you choose to use this company, document EVERYTHING. Take pictures of all work. If there seems to be something wrong, trust your gut and seek legal counsel as soon as possible. read more